Charles Trent Reviews 

Spoke to Rob @ Poole about a part I needed he advised me that I was able to get Free delivery on my part from Poole to the midlands which made me happy … he was very helpful sorting out my order … defiantly using them again 👍🏻

Bought and paid for an airbag kit tag 0000913081, I was advised by a message the following day 'unable to locate in warehouse' by Georgie and my order was cancelled.

The same airbag kit (identical serial numbers) was then relisted for a further £200. I then discovered I was now 'blocked' as a buyer on their eBay account.

Having spent many many thousands of pounds with this company over many many years I am simply dumbfounded.

What drives someone to simply tell fibs and then block me as a buyer? Would you rather not have an honest conversation?

The honesty/credibility with such behaviour is most worrying when all these years they have happily taken my money and I have happily received what I bought.

A real shame if this is indeed what Charles Trent has become.... There are plenty of alternatives out there Synetic, ASM, Silverlake to mention but a few.

I would hope someone has the courage to own up to their poor despicable standards of behaviour and address their shortcomings.

I am happy to remain sharing my views within the trade if you feel making this right is not worth the bother.

I am always available and don't block anyone!

This has to be the worst company ever. They have the worst customer service skills known to man. Spoke to some woman over the phone think her name is Emily. She needs to learn how to speak to customers will not be using this company again.... AVOID AT ALL COSTS

I have been so impressed with Callum the van driver, he always goes above and beyond and is friendly, kind and knowledgeable, he is an asset to the team.

Wife received a call 8th Feb to confirm pick up on 9th Feb for my vehicle to which she said she would contact me to find out where I was going to put the vehicle for easy pick up as it doesn’t run. She phones me I phone Trent’s to give them the location only to be told my 9th Feb collection was cancelled and moved to 17th Feb. So taking a days holiday was waisted loss of earnings and having to put it in storage for a week because of insurance being cancelled

NO STARS!!!!! spoke to a woman from Charles Trent rugby on the other end of the phone one stuck up woman wasn't in it ! If that is what you are getting on the other end of the phone avoid . Horrible how she spoke to me ! And very demeaning . I'll never deal with them again !

AVOID AVOID AVOID!!! Orderd a part,did not arrive when promised, eventually sent and part was faulty, after many phone calls with staff and the manager Steve promising to call back which they dont. As yet no refund and I have just recieved my phone bill and the number they provide is an 0845 number which is a premium rate number (which is not disclosed) I now have a £150 phone bill for my all my time and effort trying to get a refund. ABSOLUTE SCAM ARTIST!!!

As my car was uneconomical for me to repair I went through Motorwise who put me in touch with Charles Trent. Their quote was very reasonable but most impressive was the customer service I received from Caroline J. Caroline became my single poc and was incredibly professional, honest & personable. I would recommend Charles Trent based on my interactions alone but I'd also add that the end to end process was simple & easy.

What a helpful guy and he sorted out our part ,thank you so much

I've been looking everywhere for a vauxhall astra van 2011 wing mirror. Because of the year the wing mirror is rarer than rocking horse poo. I phone Charles trent speak to a lady kristie and straight away she got one in stock sends me pics . SORTED. GREAT SERVICE . NO MESSING ABOUT . SENT 8N POST GETS IT 2 DAYS LATER. THANK YOU KRISTIE.

Today, I sold my old car to Charles Trent & Co. The man who collected my old car was likable, efficient and professional. I'm impressed and would recommend. They paid a good price for the car, too, and payment arrived on the same day.

Prompt, helpful telephone service to get a new car door delivered to me. Many thanks

Excellent company, called to scrap my car. They were polite helpful and collected it a few days later as agreed. I also helped a neighbour a few days later to scrap their car as well with CT. Both times the service was excellent and they where extremely patient. Will be using them again soon as they also offered the best price for car disposal. Great company and would recommend to anyone looking to scrap a car.

Not great at customer service or shipping on time twice now I have ordered with next day delivery and both times they haven't dispatched the items on time ordered a battery on the 1/11/22 for delivery on the 2nd but never arrived so phoned on the 3rd and was told he would look into it and get back to me never replied so phoned again on the 4th to be told sorry the order was missed and it would be dispatched on Friday the 4th would be delivered on Tuesday bit suspicions for a next day service the was sent tracking number only to find out it still didn't get sent until Monday then to top it all off on the Tuesday the courier has now delayed the delivery for some reason not happy now over a week for a next day delivery absolute joke

It was easy a wee phone call and all was good.Reg no and part was confirmed.CHARLES TRENT were superb.No long waits on hold just someone who knew what to do.Great experience indeed.Well Done.👏

DONT BUY HERE FROM THESE CONMEN
DisHonest, Sells parts that dont work, Denies receiving the part back even though I have photos from Parcleforce,
Refuses to give £600 refund for faulty parts that dont work

what a complete con of a breakers yard

Just WAIT and see .................................
STAY AWAY

The All team at Charles Trent.My first time using then and it was the perfect experience.
You simply fill out the form of what part you need and then sit back and wait. To my delight, the part was found. I purchased it and the invoice was sent promptly. Very simple, effortless and much better value for money than buying a new part.
I wouldn't hesitate to use Charles Trent again, highly recommended. Excellent to deal with, and a very helpful staff to have at your garage. Many thanks, Mr Robert Parker.

Bought a part and collected it, just a shame the part was broken Robert Parker was great during the buying process as was Stefan & Emma who processed the refund straight away.

Great service , friendly staff , delivered on time. Matt dealt with my order , Overall 10 out of 10

Matt was very helpful with the part I needed at a very good price and is delivering it direct to the garage for installation.
Thanks Matt