Charles Trent Reviews 

I ordered an engine with Trent’s for a Ford Fiesta and the payment went very smoothly.
I was told that they would have the engine arriving on the Monday. The engine did not arrive on the day that was promised.
I decided to wait to see if it will turn up and of course it didn’t. I called on Thursday to ask about the delivery and Trent’s said the engine that they were going to originally send was faulty.
Which is absolutely ridiculous to me why they would not communicate that to me and the only way I would of found out is me calling them.
Whilst on the phone I was told that they have a new engine for me (That has 10k extra miles than the original bought) and that it will arrive the next day to my garage.
I checked with my garage at the end of the day and it’s still not there.
Horrendous customer service and I was not even offered a discount on the engine that had 10k extra miles.
They will receive a call from me tomorrow asking where it is again.

SCAM, LIARS AND FALSE ADVERTISING. STAY AWAY

Do not trust any description they give on cars. Bought a car that stated starts and drives but when arrived it didn’t start and could not be driven either. They stated at the time of their testing it did start and drove, which would be physically impossible unless the car was rolled down a hill. The extent of the engine damage to this car it would never been able to drive even for a meter. Refusing to take the car back, I understand now why they want you to transfer the money instead of paying with a debit card so you cant claim the money back from your bank!

STAY AWAY, i have been buying cars from auctions for a number of years and this has to be the worse.

Update: Have already spoken to your customer service team who told me its on me. Even though the car is physically impossible to start and drive with a snapped timing chain and a battery leaking acid. This is your fake attempt on trying to resolve issue to show readers you care when in fact you dont. Person I spoke to exact words were ‘tough luck’.

Absolute shocking, I rang up asking about an engine on a car I wanted to buy I was told the engine was fine and there was no issues, so I went on to purchase the car however upon arrival it turns out there was a whopping hole in the sump and the stupid incompetent yard lads have ran it to temperature with absolutely no oil in it this killing the crankshaft and block !!!!! I’m now faced with a dead engine and a 3k bill if I want to repair it I was offered to return the car which meant I would be near £600 out of pocket, there attitude well wasn’t interested it seemed so thanks Charles Trent just what I wanted left with a car that is going to end up in the crusher after spending 3k purchasing it. And as they also said you could see in the picture fluid on the floor, that could have been anything from coolant to power steering fluid when your told the engine is fine you expect it to be fine.

BEWARE WHEN BUYING FROM CHARLES TRENT YOU WILL LITERALLY GET A SCRAP CAR NOT A REPAIRABLE ONE

Ordered a part online at 1915 Sunday evening. Part arrived Tuesday morning via DPD. Part fitted and working by Wednesday. Perfect service and great price including delivery to Isle of Wight. Will definitely use them again

Called to check if a part was suitable for my vehicle. The staff (Matt) were really helpful & friendly and easy to deal with. I will keep in mind for when I am next looking for spare parts.

I had four new tyres fitted three months ago by CT. One of my tyres over a period of weeks has been going down slowly but surely.
Turns out it was the seal that was leaking and not a puncture.
And they then had the audacity to charge me for the problem they caused!!
Not impressed as CT used to be good value for money but obviously not now.
Shame really.

Within the last month my neice brought a replacement engine for her Ford Focus Ecoboost as the reviews for this company looked good and the "Our engine and gearbox replacements are tested and trusted, coming with a free warranty for peace of mind". This did give a peace of mind as she would be spending just over £1700.

The engine was shipped direct to her garage and installed but the engine was defective and not working, the garage took it out and she contacted Charles Trent who said they would collect it and give a replacement, this took just under two weeks to be collected and shipped back out. She spoke to someone at the Rugby branch who said all the engines were tested before coming out but then why did this one not work.

She has had the second engine installed and she has asked for Charles Trent to contribute to the cost of having the second engine installed as this is no fault of hers that the engine had to be changed, she has had to pay twice to have an engine installed that should have worked the first time as its Charles Trents policy to have them "Our engine and gearbox replacements are tested and trusted, coming with a free warranty for peace of mind".

She has spend many calls to the Rugby branch and frankly she has been given the run a round with the staff saying the manager is in a meeting and will call back but no calls back until she explained that she will look at taking it further, then she got a call back.

Today she have been told that she won't get any help with the cost to have the second engine installed and told it must of been something that her garage did, if that's the case, then why did they send a second engine?

I would advise anyone looking to get an engine or any other parts to not buy them from this company as they do not care about you after you have paid and send sub standard parts.

Came to collect my van, told couldn’t remove vehicle because needed a smaller loader accessible issue. Driver moaning not helpful. Ok reschedule couple days later. Same size transporter arrived driver loaded van no problem. Then get payment issue, long short after phone calls bank numbers still haven’t been payed,

What a fantastic company bought gearbox on Wednesday morning was told it will come on Friday
It came the next day Thursday afternoon
That was quick
Thanks very much

Quick, Easy & Convenient. Found Charles Trent via MotorWise, not only did they offer the best money for our "scrap" car, but they called the next morning, collected the morning after.

From finding them, to having them quickly call and arrange a day for collection, to the cheerful truck driver arriving, it was all really smooth, easy and relaxed. Can't find a single fault, payment was exactly when expected too, for the original quoted price! 100% recommend. Would use their services again.

Really disappointed with service.
I rang and paid £130 for a wheel last week, the gentleman recorded our call and I reiterated the importance of the wheel arriving before I drive to wales on Friday first thing. He went away and came back and assured me that the tyre would be fitted over the weekend and that it would be ready for DPD pick up first thing Monday so he was pretty certain I would get it by Tuesday.

Having had experience of DPD I was surprised when I wasn’t e mailed, so I rang at 0912 this morning the gentleman told me after some research on my postcode ****** that the tyre was taken by DPD on Saturday and he would get in contact with them and call me straight back. At 1133 I had not had a call back so rang again and was told by another male that it had been escalated to sales and they would ring me as soon as they spoke to DPD. I never received that call and at 1741 I despair of the quality of the service I have received. I had specifically said delivery on weds and thurs would be a problem as I was out all day, I did not want my neighbour, an elderly man recently undergone radical cancer surgery and cannot lift heavy weights.

As DPD has now apparently had my wheel for three days, four by the time you read this. If the wheel cannot be delivered by the end of Thursday, please refund the full amount of £130 plus any compensation you feel commensurate with the failings.

Update. I received a reply from Charles Trent saying it woukd arrive Wednesday and recognising the total failure of their customer service.

The next e mail I got was asking me for customer service feedback, it won’t come as a surprise when it wasn’t overly positive.
For a company that markets cheap wheels, I explained I wanted the cheapest possible wheel simply as a spare, some on their site were £40+ mine was £130, circumstances necessitated the order rather than more research.
The company recognised their abysmal failures but obviously offered no ex gratia no fault recognition of that

Very poor service. Front desk are not helpful paid for a part and went to collect to find part not ready. Told to come back in half hour to then be told there is no contact with the other unit they have where the part was kept.. manager not helpful at all

Excellent customer service from Matt... Easy and problem free purchase
Thank you

I have bought an ECU kit for my corsa and they sent it defective. After asking me to provide them with photos and details about the order they have accepted to return it back to them. The problem was arranging a collection where I have to spend my whole day waiting for someone to come and collect it.
They don't care about their customers, they only care about themselves, saving few pennies and costing us more by wasting our time imprisoning ourselves home for that delivery driver to come and collect it.
Totally unfair and unprofessional

I rang today needing a part for our car a sweet Lady answered and called back to confirm they do indeed have what I need, I asked to hold it and I will call back when hubby comes in from work. as promised I called back nice lad answered I didn't catch names but they were lovely and the part is coming early next week thank you for making life so easy

Uodate: the part was delivered yesterday but dpd never rang the intercom and claimed we weren't in when we was. Had to get my daughter to come and take me over an hour away to get the part as dpd took it to a pick up miles away from where we live Charles trent is not at fault for that but after reading reviews from dpd trustpilot you need to rethink about delivery because these are not a worthwhile company still waiting for the call from dpd manager which was meant to happen 1.15pm yesterday 24/6/23 it's now 12.14 25/6/23 and still nothing

Unfortunately the alternator is faulty along with sending a video and pics we have yet to sort this out and will be dropping stars as emails go ignored

I dealt with Matt who checked part number against my vehicle on the first call and I dealt with him again on making payment.
I can’t fault the customer service so far and look forward to receiving my part next week.

Having sold my 2002 Ford Fiesta recently, just prior to handover developed a ABS Pump Fault. Quoted £500 to replace. Went on Ebay to find a Pump replacement. Found it for £60 from Charles Trent Ltd. Best web price & fast delivery. Customer service excellent from Kristie.
Best of all, it came with a 12 month warranty. Now fitted & car sold. ABS Pump Blues No More!!

Had to scrap my 2014 astra because of an engine failure that would have cost more to repair than what I paid for the car to begin with. Charles trent ltd offered by far the best quote out of the dozen or so scrap companies i contacted and with free collection included. Great communication from the team and speedy payment, money was in my account two days later!

Excellent item in very good condition and very fast delivery. I have used this company many times over the years and i have always had very good service.

Currently watching an xc90 on auction. This listing should have ended almost 10mins ago for around £6.9k however like magic the end timing keeps getting extended and now the car is at over £10k. Shocking practice and shows elements of fraud to get the price up higher.