Tribes Travel Reviews 237

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for organizing exceptional holidays, highlighting the staff's helpfulness and expertise in tailoring trips. The service, from initial planning to the seamless execution of transfers and excursions, is frequently described as superb, ensuring a stress-free and enjoyable experience. Many people also commend the excellent locations and accommodations chosen for their trips. However, some people were dissatisfied with communication, noting a lack of follow-up and dismissiveness when issues arose. A few other people also felt that the benefits of booking through the company were minimal, experiencing problems with hotels and finding the support less attentive closer to their departure.

What people talk about most

Holidays

Consumers consistently report positive experiences with their holidays, often describing them as "fabulous,"... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and excellent... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional organization, seamless... See more

Location

Customers had positive experiences with location. Reviewers consistently praise the careful selection of... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers felt valued and supported, praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience, wonderful places, food and people. An absolutely brilliant service from Tribes Travel and Lima Tours. Andrew did a tremendous job in arranging a tour that covered all the best p... See more

Rated 5 out of 5 stars

Superb organisation and every transfer, every hotel, every excursion went like clockwork. It was great peace of mind to have things in place and to be able to fully enjoy our fabulous holiday. We woul... See more

Company replied

Rated 5 out of 5 stars

Tribes Travel are South American experts using local people and care about the environment of the countries they cover. We cruised the Galapagos for a week on the Origin and Arturo at Tribes Trave... See more

Company replied

Rated 5 out of 5 stars

Tribes listened really carefully to what we were looking for in a safari and were able to consider many options and propose a fabulous trip for us - aside from considering our overall budget they coul... See more

Company replied


Company details

  1. Tour Operator
  2. Boutique Hotel
  3. Cultural Tours Provider
  4. Travel Agency

About Tribes Travel

Written by the company

Discover the world with Tribes Travel

Why travel with Tribes?

The Tribes team creates high-quality, tailor-made holidays, adventures and safaris; unmissable and inspirational travel experiences which aim to feed your spirit and benefit wildlife, environments and people.

Tribes is all about wonderful people: you, the curious traveller; our valued destination partners; the often visionary property-owners we work with; the superb guides, chefs, drivers . . . and, of course, our incomparable team of experts here in the UK.

We’re sure that your holiday will make you very happy as well as positively benefiting some beautiful corners of the earth along with the people and wildlife who live there.

We are: trustworthy & reputable – friendly & personal – knowledgeable & imaginative – responsible & protective – fully-bonded & offer value for money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brilliantly organised

Brilliantly organised. Fabulous holiday. Highly recommend travelling to Costa Rica with Tribes.

May 9, 2025
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Reply from Tribes Travel

Thank you so much for the 5 star feedback Tracy and recommending everyone to book Costa Rica with us. We are one of the biggest operators in the UK for arranging tailor made holidays to Costa Rica, it is a destination we really focus on, these type of reviews reassure us we are doing all the right things.

Thanks again for the feedback, hopefully see you for your next adventure!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Arturo organised a trip to Peru and…

Arturo organised a trip to Peru and Bolivia for us. Arturo is extremely knowledgeable and knows the country thoroughly. He advised us correctly and the trip was perfect. We did a lot in 20 days and did not have any issues with internal transport both public and private.
The Hotels were good except for a couple which I have made him aware of.
Highly recommend that you use Tribes for your next holidays.
Thankyou

May 9, 2025
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Reply from Tribes Travel

Thank you so much for the 5 stars Neil, I am so glad to hear the trip was perfect for you. Arturo is a true South America specialist, he really knows his stuff, which means a better tailor made holiday for our customers.

Thanks again for the feedback, hopefully see you for your next adventure!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Tibes is a great company who were…

Tibes is a great company who were informative, helpful and efficient. We enjoyed our holiday and we were impressed by the level of care and attention we recieved. All transfers were punctual and efficient. The hotels were wonderful and the trips we booked exceeded our expectations.

April 28, 2025
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Reply from Tribes Travel

Thanks so much for the 5 stars Sara!! I am so glad to read the words care and attention, it really is what we aim for when we are putting together peoples holidays.

Thanks again for the feedback, hopefully see you for your next adventure!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Arturo did a great job of organising this trip

Arturo did a great job of organising our trip within our timescales and affordability. We genuinely enjoyed every day and saw so much wildlife, made possible by amazing guides and a brilliant itinerary. The accommodation booked for us was all lovely with wonderful food. We started in Quito, Ecuador, for 2 nights, where we enjoyed learning about the culture and history of this amazing city. Our 4 night cruise on the Galapagos exceeded our expectations and was definitely a once in a life time experience. Costa Rica was also wonderful with again lots if incredible wildlife. A wonderful special holiday so thank you Arturo and Tribes Travel

April 17, 2025
Unprompted review
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Reply from Tribes Travel

Thank you so much for the lovely feedback Nora! I just took a look at your holiday, what an amazing itinerary. It sounds as though your trip had it all, amazing wildlife, cultural experiences, great food and great accommodation. We really do try and tailor each trip to make sure we get feedback like yours! Arturo will be thrilled with this feedback, I know how much time and care he puts into these tailor made trips.

Thanks again for the feedback, hopefully see you for your next adventure!

Charlie and the team at Tribes

Rated 5 out of 5 stars

A fabulous time in Costa Rica - thank you

Alex was really knowledgeable and listened to our needs regarding our trip to Costa Rica. The organisation was great- we travelled around and every pick up was on time or early with friendly knowledgeable drivers. One excursion was changed because of the weather but we were told in advance and given options. The hotels varied but were absolutely as expected, clean and the staff were all wonderful. Especially Joao at si como no - a real credit. Thanks to Tribes for a fantastic holiday

April 23, 2025
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Reply from Tribes Travel

Thank you so much for the great feedback Paul, we love to see 5 stars! I am very happy to hear that you had a fabulous time. Alex really does take the time to listen to what his customers are after. Like Alex, our partners on the ground in Costa Rica are also excellent at what they do, sometimes things don't go to plan but they always deal with so efficiently.

Thanks again for the feedback, hopefully see you for your next adventure!

Charlie and the team at Tribes

Rated 5 out of 5 stars

The service was excellent from start to finish

Thank you for organising an unforgettable and meticulously planned trip The service was excellent from start to finish. Much credit to Alex who was friendly, knowledgeable, helpful and professional.

April 21, 2025
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Reply from Tribes Travel

Thanks for the 5 star feedback Dave, much appreciated! I am really glad to hear how good the service was, they are all words I would use about Alex as well!

Charlie and the team at Tribes

Rated 5 out of 5 stars

12 days in Costa Rica

We (father and daughter) booked a 12 day trip to Costa Rica.

I had contacted 5 different agents before the trip with an identical trip plan and Tribes were the only one that really understood what we wanted and who we were (several didn't even reply!). Tribes really tailored the trip to "us".

From start to finish Tribes were excellent. From my initial inquiry to the information provided before and during the visit, everything was correct, easily understandable and detailed enough to know what we could expect. Alex translated our "requirements" perfectly into a trip of a life time.

And the trip. There aren't enough adjectives to describe it 😯 Everything and more than we expected.

I'd definitely recommend Tribes if you are looking for a tailormade trip.

April 7, 2025
Unprompted review
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Reply from Tribes Travel

Thank you so much for the wonderful feedback Andy, I enjoyed reading this so much that I shared it during our company get together last week.

I’m so happy to hear the trip exceeded your expectations. Alex is fantastic at tailoring journeys to Costa Rica—he really takes the time to understand exactly what his customers are looking for.

I really hope we see you for your next trip!

Take care,

Charlie and the team at Tribes

Rated 4 out of 5 stars

Lots of good things on the itinerary…

Lots of good things on the itinerary and we felt well looked after on the trip - being able to contact the local organisers via WhatsApp was super helpful

April 15, 2025
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Reply from Tribes Travel

Thanks so much for leaving us a review! Ensuring our customer are well looked after is paramount to us. I can't help but notice we lost 1 star, is there anything we could have done better?

Charlie and the team at Tribes

Rated 5 out of 5 stars

Great service

Good advise & guidance followed up by efficient planning, and good support in-country

March 29, 2025
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Reply from Tribes Travel

Thanks for the 5 star feedback Martin, efficiency when planning and support when travelling is what we aim for! Please keep us in mind for your next trip.

Charlie and the team at Tribes.

Rated 5 out of 5 stars

Tailormade Trip to Costa Rica by Andrew Chaundler of Tribes Travel

Our first destination Tortuguero and the Manatus Hotel set a very high bar so we were dubious that the remaining places would compare but each were different and exciting where we saw so much and learned so much the old brain had difficulty in processing it all at times
The organisation was spot on and transfers excellent

We saw more wild life than expected including all the monkey species Turtles whilst snorkelling two humpback whales with calf from the boat returning from Caño Island and on the last hike in Corcovado we encountered a Puma on the trail

A really enjoyable and unforgettable holiday

March 26, 2025
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Reply from Tribes Travel

Thanks so much for the in-depth feedback and the 5 star review Dudley. I am so happy to hear about all the wildlife you spotted on your trip, it sounds like you hit the jackpot! It is an amazing country to spot wildlife, but getting to see a Puma is something really special.

Andrew knows the destination so well and all the different hotels, its this specialist knowledge that makes all the difference.

Thanks so much again for the feedback and hopefully see you for your next adventure.

Charlie and the team at Tribes

Rated 5 out of 5 stars

It was a great adventure

It was a great adventure. Everything was perfectly organized. Excellent tourguides. Hotels exactly as we expected. We would gladly go on another trip with Tribes Travels :)

March 23, 2025
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Reply from Tribes Travel

And we would gladly help you plan it Margaret :). Thanks so much for the 5 star feedback. I love that you used the word adventure as well, that is the word I would use for our destinations and trips!

See you for the next one!

Charlie and the team at Tribes

Rated 5 out of 5 stars

A brilliant trip

Alex put together the perfect trip for us after quizzing us about the sort of thing we were looking for. Everything went smoothly and communication while we were there was excellent. Thoroughly recommend.

March 22, 2025
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Reply from Tribes Travel

Thanks so much for the 5 star feedback Vivien. This is the second review in a row where the word perfect has been used. I am delighted to hear that and to read that everything went smoothly. I will pass the feedback onto Alex.

Charlie and the team at Tribes

Rated 5 out of 5 stars

The perfect safari trip!

Tribes Travel curated the perfect safari holiday for us - three stops in Botswana, ending up at Victoria Falls in Zimbabawe. The team were always super responsive, and listened to what we had planned, then produced the perfect bespoke trip. Every detail was thought about and the quality of the lodges and guides was absolutely outstanding. I cannot recommend them too highly.

March 8, 2025
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Reply from Tribes Travel

Thanks so much for the lovely feedback Sally, 'the perfect safari trip' is music to my ears! I recently got back from Botswana myself, what an incredible destination. Alex will be thrilled with this feedback, I know how much work goes into ensuring these trips are tailored to create the perfect trip, which he is brilliant at.

Charlie and the team at Tribes

Rated 5 out of 5 stars

A wonderful holiday

A wonderful holiday, very well organised from planning to execution and completely stress free.

March 22, 2025
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Reply from Tribes Travel

Thanks so much for the 5 star review Susie. Stress free planning and stress free holidays is always our goal, I am glad we delivered! Hopefully see you for your next holiday!

Charlie and the team at Tribes

Rated 5 out of 5 stars

We found Tribes to be excellent…

We found Tribes to be an excellent company when booking our holiday. We had very good guidance and suggestions with the various areas to visit and experiences we wanted. All flights and hotel bookings, pick ups and transfers worked well.

March 20, 2025
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Reply from Tribes Travel

Thanks for the 5 stars Phil, it is much appreciated, hopefully see you for your next trip!

Charlie and the team at Tribes

Rated 4 out of 5 stars

Great experiences overall

Great experiences overall.
Disappointed in building works at Poco poco.
Bali de sol hotel looked very tired. Uncollared dogs roaming around gardens and beach front.
Staff very helpful and friendly.
Felt that the excursions were all very expensive even when booking locally.

March 21, 2025
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Reply from Tribes Travel

Thanks for the feedback Debra. We were also really disappointed about the works at Poco Poco, we have fed back to the hotel about the lack of communication about this issue. I am glad they they upgraded you and provided some money back for that part of the trip. Thank you for the feedback about Bahia Del Sol as well, we have passed that onto the hotel.

Thanks for booking with Tribes, I hope you consider us for your next trip.

Charlie and the team at Tribes

Rated 5 out of 5 stars

My fears travelling independently were…

My fears travelling independently were immediately allayed; the time went by all too quickly. I was so glad to stay in Costa Rican hotels and not the big internationals - wonderful friendly service and delicious food. The guides were friendly, excellent and informative and to a high professional standard. One particular moment on a canal creek in Tortuguero: Sebastian said, “we turn off the boat motor, no photos, but just to sit for a minute’s silence, to bask in the sounds of the rain forest. Everyone said how special a moment that was.

March 4, 2025
Unprompted review
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Reply from Tribes Travel

Thanks for the lovely feedback Rosemary! We really try and focus on local stays and the smaller independent hotels that embrace nature, I think it really help captures what makes Costa Rica so special. That moment in the rain forest certainly sounds special! Sorry to hear it went by so quickly, that is one thing we can't control unfortunately, its always the way isn't it when you are on a trip like this.

Thanks for using Tribes, hopefully we see you for your next trip!

Charlie and the team at Tribes

Rated 5 out of 5 stars

A really great

A really great, well organised holiday in a super interesting country. Travel and transfers perfect, accommodation all good, lovely people - feel like we’ve been on a real adventure holiday!

March 10, 2025
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Reply from Tribes Travel

Thanks so much for the feedback Mike and of course the 5 stars! Adventure is what we are all about so I love that you used that word.

Thanks for booking with us and please consider us for your next adventure!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Costa Rica, Caribbean to Pacific

Alex listened to what we were looking for and he gave us exactly that. Wildlife from Caribbean to Pacific with excellent guides throughout. Accommodation food and hire car all a bonus in terms of excellence. Everything ran smoothly and to time, couldn’t ask for anything more.

March 6, 2025
Unprompted review
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Reply from Tribes Travel

Thank you for the feedback Paul and the 5 stars! Listening is the key and Alex is great at it! I am really glad to read that everything ran smoothly.

Thanks for trusting us with your holiday plans, hopefully see you again for your next trip!

Charlie and the team at Tribes

Rated 5 out of 5 stars

5 star holiday

This our second trip to Costa Rica, both booked by Alex at Tribes. The holiday exceeded our expectations once again. Excursions and experiences were excellent. Everything went seamlessly with no hitches. Transfers between the 5 regions we visited were punctual, vehicles roomy and drivers professional. Our accommodation was perfect, all of a great standard and locations exactly met the brief. Prior to booking, any questions were responded to promptly and Alex was able to provide lots of useful information when planning our trip. We found the Vamoos app containing our itinerary and documents useful and easy to navigate.

February 22, 2025
Unprompted review
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Reply from Tribes Travel

Thanks so much for the 5 star review and booking your 2nd Costa Rica trip with us! We are seeing more and more of our customers returning to Costa Rica, it just offers so much. I am so glad to hear that the trip exceeded expectations. Alex knows the country so well, he truly has the specialist knowledge for those returning for a second time.

Thanks for booking with us Nicky and hopefully see you for your third trip!

Charlie and the team at Tribes

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