Tribes Travel Reviews 237

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for organizing exceptional holidays, highlighting the staff's helpfulness and expertise in tailoring trips. The service, from initial planning to the seamless execution of transfers and excursions, is frequently described as superb, ensuring a stress-free and enjoyable experience. Many people also commend the excellent locations and accommodations chosen for their trips. However, some people were dissatisfied with communication, noting a lack of follow-up and dismissiveness when issues arose. A few other people also felt that the benefits of booking through the company were minimal, experiencing problems with hotels and finding the support less attentive closer to their departure.

What people talk about most

Holidays

Consumers consistently report positive experiences with their holidays, often describing them as "fabulous,"... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and excellent... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional organization, seamless... See more

Location

Customers had positive experiences with location. Reviewers consistently praise the careful selection of... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers felt valued and supported, praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience, wonderful places, food and people. An absolutely brilliant service from Tribes Travel and Lima Tours. Andrew did a tremendous job in arranging a tour that covered all the best p... See more

Rated 5 out of 5 stars

Superb organisation and every transfer, every hotel, every excursion went like clockwork. It was great peace of mind to have things in place and to be able to fully enjoy our fabulous holiday. We woul... See more

Company replied

Rated 5 out of 5 stars

Tribes Travel are South American experts using local people and care about the environment of the countries they cover. We cruised the Galapagos for a week on the Origin and Arturo at Tribes Trave... See more

Company replied

Rated 5 out of 5 stars

Tribes listened really carefully to what we were looking for in a safari and were able to consider many options and propose a fabulous trip for us - aside from considering our overall budget they coul... See more

Company replied


Company details

  1. Tour Operator
  2. Boutique Hotel
  3. Cultural Tours Provider
  4. Travel Agency

About Tribes Travel

Written by the company

Discover the world with Tribes Travel

Why travel with Tribes?

The Tribes team creates high-quality, tailor-made holidays, adventures and safaris; unmissable and inspirational travel experiences which aim to feed your spirit and benefit wildlife, environments and people.

Tribes is all about wonderful people: you, the curious traveller; our valued destination partners; the often visionary property-owners we work with; the superb guides, chefs, drivers . . . and, of course, our incomparable team of experts here in the UK.

We’re sure that your holiday will make you very happy as well as positively benefiting some beautiful corners of the earth along with the people and wildlife who live there.

We are: trustworthy & reputable – friendly & personal – knowledgeable & imaginative – responsible & protective – fully-bonded & offer value for money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Taylor made itinerary

From initial enquiry to completed trip we felt that this holiday was tailored completely to our requirements. A very detailed itinerary was provided and good support and updated information throughout the trip. All was as described and expected. Alex had listened, and excelled in his selection of remote lodges an abundance of accessible wildlife. The use of the Vamoos app was great and saved us carrying paperwork with us.
We will not hesitate to use Tribes Travel for our next trip

January 16, 2025
Unprompted review
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Reply from Tribes Travel

Thanks so much for the positive feedback Susan. The most important thing we can do, is listen to what our customers really want, so I am really pleased to hear that the trip was tailored to exactly what you were after. Alex really know his stuff, a true Costa Rica specialist.

Charlie and the team at Tribes.

Rated 5 out of 5 stars

Fantastic trip

Fantastic trip, everything planned to perfection.

January 24, 2025
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Reply from Tribes Travel

Thanks so much for the 5 stars Steve, glad to hear it was planned to perfection and that you had a fantastic trip!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Highly Recommended Travel Company

My wife was born and brought up in Tanzania and we had always wanted to go back and visit the places where she lived as a child. We had considered organising the trip ourselves as I’ve travelled extensively in my career and foreign travel is no mystery. However, on this particular trip we felt we needed some professional assistance in setting everything up. We started talking to tribes about 18 months ago and it was clear from the outset, they fully understood what we wanted to achieve from this trip. We wanted to visit some of the towns my wife had lived in as a child and then go on a Serengeti Safari, visit the Ngorongoro Crater and have a few days to unwind in Zanzibar before flying home.

Tribes put together a superb itinerary for us. Particularly as we were on a limited time for travel, we could only spare three weeks due to other family commitments.

We have just returned from our ‘African Adventure’ and are so delighted with the overall experience as it all went without a single hitch. As someone who has been to over one hundred countries that is an amazing feat.

We think we will return in a few years time, hopefully with our grandchildren and the first thing I will do is give Tribes a call. Tribes want me to do a little review.

January 9, 2025
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Reply from Tribes Travel

Thanks so much for the feedback Mark. We are so happy to hear that you had such a great time and your Wife got to visit all the places where she grew up. Chris really knows Tanzania like no one else.

Charlie and the team at Tribes

Rated 5 out of 5 stars

Fantastic Costa Rican holiday

Alex at Tribes booked some fantastic lodges for us in the rain forest, the hills and the OSA peninsula. He chose a less busy route so we felt as though we had a unique and informative experience. The organised tours were in small groups and the guides very knowledgeable. Jose from Chayote was a font of information and took us to eat at the local ‘Soda’ which we both enjoyed. One of the highlights was seeing a whale near Il Caño where we also saw dolphins and snorkelled with turtles and Rays under the guidance of our two brilliant guides.
Unfortunately the final hotel at San Antonio, though a 5* was possibly the least welcoming and after a wait of over 3.5 hours to access our room I did complain, and followed this with a further complaint when our ‘ garden view’ room looked out on to a large green electricity box and the fly screen fell off the door. The hotel staff ( no manager in sight despite a request)were very understanding, moved us to a better room and provided complimentary drinks.
Finally I can recommend the food in all the hotels, it was beautifully prepared and very tasty.

January 23, 2025
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Reply from Tribes Travel

Thanks so much for the feedback Andrew. I am really glad to hear how well the trip went and how much you enjoyed the lodges. All our recommendations are from personal experiences and Alex knows Costa Rica as well as anyone.

Thank you for also letting us know about the hotel in San Antonio. We will raise this with our partners on the ground. I am glad to hear they moved you too a better room.

Charlie and the team at Tribes

Rated 4 out of 5 stars

For the most part they were pretty…

For the most part they were pretty good. Transfers etc all on time and where they should be. However we were really disappointed by one hotel and when we looked to move, the ground handlers were very unhelpful. Due to the time difference, Tribes were not able to help hugely and we had a few frustrating days.

January 1, 2025
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Reply from Tribes Travel

Thank you for taking the time to leave a review of your trip. We’re truly sorry to hear that one of the hotels didn’t meet your expectations and that the situation wasn’t handled to your satisfaction. Our partners in every country are committed to providing excellent service, and we also have a 24-hour support line to address any issues promptly. I’d like to look into this further for you. Could you please email me the details at charlie@tribes.co.uk?

Rated 5 out of 5 stars

Booking with Tribes was an enjoyable experience followed by an amazing individual holiday that passed without a hiccup

So easy working with Andrew to tailor a holiday to our objectives and budget. The organisation from Tribes was brilliant and every transfer passed without even he smallest hitch. The hotels/ecocamp proposed were super and without fault. Locations superb and you even organised superb weather !!!

December 16, 2024
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Reply from Tribes Travel

Hi Tony,

Thanks so much for leaving a review of your trip. I am so glad to hear that you had an amazing holiday. I think everyone here was jealous of that one! Andrew really knows his stuff!

Charlie and the team at Tribes.

Rated 5 out of 5 stars

Seamless experience! Highly recommended.

Tribes Travel organised a 10-day tour of Costa Rica for us and ensured we had a wonderful holiday experience. Everything was seamlessly organised and stress-free. We had all the information we needed, the accommodation was of very high standard and we even had access to 24-hour support via WhatsApp. We’d definitely recommend them!

December 11, 2024
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Reply from Tribes Travel

Thanks so much for taking the time to leave a review Sarah and Laura. I am really happy to hear that you had a wonderful trip and that everything with the service was of a high standard. Our Latin America team know the country inside out, thanks for choosing Tribes.

Charlie and the team at Tribes

Rated 5 out of 5 stars
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for leaving a review Carmel. I am really happy to heard that you had an excellent holiday! Swiss are brilliant, we choose our partners very carefully and we know they always really look after our customers in Costa Rica.

Thanks for choosing Tribes!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Great trip to Costa Rica

Great trip to Costa Rica. Flora and fauna were magnificent. The organisation of the trip was flawless - every pick up, whether for a transfer or for an excursion, was on time. All of the transfers were good. Three of our five hotels were absolutely fine. One was exceptional. The fifth was under par (they were doing a massive building project on site - so no lift to our fourth floor and constant noise). Would recommend the trip but have three bits of advice: (1) It rains more than you think in Costa Rica. The dry season just means less rain! Be prepared. (2) the place is expensive - I'd say on a par with California for eating out, drinking and even a cup of coffee. This surprised me. (3) Because its raining a lot of the time, free days aren't much use unless you fill them with more excursions (and there are a load to do worth doing). This, of course, costs extra and, see (2) at Cali costs. Budget to spend a lot of money while on the trip!

December 12, 2024
Rated 5 out of 5 stars

Good itinerary

Good itinerary, good communication, good accommodation choices. Made a long trip easy with all the travel sorted and stayed in touch when our flight had to be diverted. Felt safe with all the trips and transport. I would recommend tribes and use them a
gain.

December 2, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service planning our trip to Costa Rica with first class app to heighten the anticipation. The in-country agent Swiss Travel were faultless - every transfer and included trip worked without a hitch. Highly recommended

December 3, 2024
Rated 5 out of 5 stars

Costa Rica Trip November 2024

Excellent tailor made trip, personalised to my requirements. I was informed of positive and negative elements of my plan and was kept up to date up until I travelled. The app was excellent too and the pre trip check provided was really helpful.

November 12, 2024
Rated 5 out of 5 stars

Amazing Holiday in Costa Rica with Little Hassle

Tribes Travel planned almost our entire holiday for us, from hotels and excursions down to the transfers between resorts. All the hotels that were picked were simply amazing and the included tours were based on what we had advised right in our initial phonecall with Alex.

Once we were out in Costa Rica, they had a local travel company that they were partnered with, giving us local knowledge and help on the right time zone, particularly useful when we had a tour cancelled due to the weather and a confusion over a pickup, but any questions and issues were dealt with very quickly. I would definitely do it again.

November 15, 2024
Rated 5 out of 5 stars

Safari and Beach - The most amazing 2 weeks!

From start to finish Christine from Tribes was absolutely amazing. Throughout the planning process she listened to all of our requests and hopes of how we envisaged our honeymoon and she went above and beyond to meet them. Our trip started with a safari staying at Governors Camp, what a gem of a place! We couldn't fault it, the atmosphere, the food and the staff were all amazing. Following our safari we then went to Chale Island. Again, what an incredible place! Everything was planned to perfection and everyone we met along the way were so helpful. We wish we could go back and do it again. Thank you Tribes and in particular Christine.
Ben, Lydia and Darcy H

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Tanzania safari

Everything worked well and as expected. The two camps were both excellent, with great service and our Driver/Guide for the whole trip was superb. We saw all the wildlife possible.

November 14, 2024
Rated 5 out of 5 stars

Botswana

Excellent itinerary excellent lodges and everything went smoothly
Vanessa Berry was amazing throughout would highly recommend

September 4, 2024
Unprompted review

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