Cactocereus Ltd t/a Trichocereus UK Reviews 

538
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, including healthy plants and seeds with high germination rates, often noting their robust condition upon arrival. People frequently highlight the outstanding service, characterized by efficient communication and a genuine passion for their business. The staff is commended for their helpfulness, extensive knowledge, and personalized support. Reviewers consistently commend the fast and secure delivery, with items arriving remarkably quickly and always exceptionally well-packaged to prevent damage. This careful attention to detail leads many customers to become repeat buyers, confident in receiving high-quality products and excellent support.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality and health of the... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition and health of... See more

Service

Customers had positive experiences with service, consistently describing it as superb, fantastic, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second purchase from this company.The cactus are of amazing quality, Maturity & size . Super amazing Trich substrate to help them settle. Amazing support and advice. Superb fast delivery an... See more

Rated 5 out of 5 stars

I have bought several times from this site, from seeds to plants. The packaging is always perfect. The communication from Byron is always on point, forget Siri and chat gpt, become a customer and have... See more

Rated 5 out of 5 stars

Byron went above and beyond to get my cacti order to me. I doubt any other supplier would be as tenacious and passionate about their business to get their products to customers. Second and more import... See more

Rated 5 out of 5 stars

Ordered a few times and will be ordering from here again..absolutely fantastic service and amazing product if you want to get the best trichocereus cactus in the UK this is your place ,they come with... See more


Company details

  1. Garden
  2. Gardener
  3. Plant Nursery
  4. Seed Supplier

Written by the company

We are a small cactus loving business specialising in Trichocereus and Lophophora genus.


Contact info

5.0

Excellent

TrustScore 5 out of 5

538 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(538)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick & Helpful

My seedlings arrived quickly and well packaged. The more prickly of the two was in a cardboard sleeve which not only protected it in transit, but allowed me to save my fingers whilst potting up.

Byron was also super-responsive to my questions and didn't make me feel silly for asking about the basics.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt hassle free delivery with great customer service throughout
Would definitely use this company again for my cactus needs

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

no better place

couldnt think of a better person to fill the niche, Byron's a professional at what he does & the product speaks volumes💚

wouldnt order anywhere else in the UK

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Eco-packaged, and a bonus!

The little cacti were impeccably packaged and arrived safely and swiftly. I appreciated that no plastic was used in their packaging and it was all card and shredded paper that was used to protect them. Byron was great, and there was an extra plant peep in the box, which was a wonderful surprise.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

Good communication by email at every step from order to delivery. Order quickly processed, very well and safely packed and delivered very quickly.
The product is fantastic. Large for a seedling, which is what I paid for, with a good root system.Excellent quality at a very good price.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Safely packaged plant and happy

My purchase couldn't have gone any smoother I asked a couple of questions about the plant I was purchasing as I have done before and they didn't hesitate to help and answer every question I had aswell as the plant was packaged like the president of America going from place to place safe and secure

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Tricho-perfect!

Byron at tricho Uk is so helpful, nothing is a problem. Always there with great advice and help when needed. I have purchased some superb plants and great quality pots and have been extremely happy on all occasions. The plants are very healthy and have great strong roots. Mine have put on amazing growth in a single season. I'll be back!!

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

San Pedro and Peyote Cati.

Ordered both San Pedro and Peyote.
The service from Byron was outstanding, with the confirmation came Tips on how to pot them up, along with the Plant Passport details, and then keeping up to date with the processing of the order.
The plants arrived very well packaged, and were very good quality and could see been well cared for.
Very pleased, and would highly recommend Cactocereus. Am sure I will be using them again for my collection.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great first experience

This is the first time I have purchased from this company and so far experience has been great. Website is easy to navigate, order was sent promptly. Good size plants in excellent condition.
I will purchase again

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

I've made a couple of purchases from Trichocereus UK always received a great service. Speedy and efficient handling of the purchase and the packaging the cactus arrive in is more than adequate for it's purpose. I've messaged Byron at Trichocereus UK with a couple of queries, as I am a newbie and he has always had a quick response and a satisfactory answer. My queries have led to a bit of chat back and forwards which is always good.... Very obviously loves his cactus and a sense of humour..... Hard to find some places these days lol.

I would highly recommend Trichocereus UK for your cactus needs!
😊

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

An all-round great experience

An all-round great experience: the cactus seedling was well packaged, healthy, and traceable. It came with lots of practical advice as to how to take care of it too. Can't wait to build up my collection!

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

I recieved my Pachanoi and Williamsii…

I recieved my Pachanoi and Williamsii and they were high quality and well packaged cacti, I'm very happy with them and was super happy to see a little flower on one of my williamsii! There was a little mishap with Royal Mail where they took a very long time to come (even though they were sent with 24hr tracked) throughout this time, Byron was very communicative and even sat on the phone with them a few times trying to get my parcel to me, even helped to squash my fretting over their health and offered to replace them if they became etiolated (which thankfully they didnt) it's clear they care about their customers and the cacti they're sending, I'll definitely be purchasing from them again!

August 10, 2024
Unprompted review
Cactocereus Ltd t/a Trichocereus UK logo

Reply from Cactocereus Ltd t/a Trichocereus UK

Hi J

Thanks for the positive feedback. It was an adventure, that’s for sure, especially the malarkey around Royal Mail.

But, I’m glad everything was received in good condition and no ill effects of the longer than normal transit time.

Rated 1 out of 5 stars

Sent me 4 separate emails in the space…

Sent me 4 separate emails in the space of a week asking me to leave a review, you should really chill with this, once is enough. If someone doesn't leave a review respect their decision rather than hounding them.

July 10, 2024
Unprompted review
Cactocereus Ltd t/a Trichocereus UK logo

Reply from Cactocereus Ltd t/a Trichocereus UK

Hi

I wish you had of just replied to the email to at least make me aware of this before giving me a 1 star review.

The system is set to email after 7 days and then if no action, 7 days later. I would hardly count that as excessive.

If you have received 4 over the course of a week, there is potentially a challenge which needs to be investigated and as this is the first time this has been brought up, I had no idea.

If I can please ask you to reply to those 4 emails so that I can investigate further?

While I get there is potential for frustration, I keep my communication minimal and without clutter. I am sorry that you had a negative communication experience with us, we can only improve based on feedback like this.

Edit: I have tried to locate your order but I am unable to find anything on the date you listed as the date of experience. If you can please provide some additional details so that I can try and get to the bottom of this?

I have also had a look at the email log and I cannot see multiple email review requests in a week. All the review requests were sent as setup, 1 email is sent 7 days after orders are marked as complete and there are logs of emails being sent 7 days after that if no action was made on the first email with a total of 2 review requests over a 2 week period.

Unfortunately, without more detail, I am unable to investigate any further or verify any of this.

Rated 5 out of 5 stars

Amazing service

Amazing service. Arrived super fast and packaged incredibly well. Definitely ordering again, and again haha

August 1, 2024
Unprompted review
Cactocereus Ltd t/a Trichocereus UK logo

Reply from Cactocereus Ltd t/a Trichocereus UK

Thanks for the feedback pal, I really appreciate it and I am glad your bridge army is going strong :-)

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