I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more
Company replied
I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more
Company replied
I didn’t expect to find someone as knowledgeable and helpful as Daniel when I rang to get some guidance, not only did prevent me from ordering the wrong part, he offered a discount as I was ordering... See more
Company replied
Company details
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.6
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Difficult to get stainless steel casing…
Difficult to get stainless steel casing open to insert new cartridge.
May 6, 2025
Reply from Triflow Concepts Ltd
Thank you for your review. We're sorry to hear you had trouble opening the stainless steel casing. We appreciate the feedback and will pass it along to our design team. If you'd like assistance or have any questions, our support team is happy to help.
Thank you
Triflow Team
Your online help person was helpful…
Your online help person was helpful when I realized at the time of ordering, I forgot to ask for package courier reference no, the person remembered to email the info afterwards. Many thanks to him/her!
March 31, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Helpful info on correct part to buy
Helpful info on correct part to buy. All fitted and works ok.
April 7, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Quick and efficient delivery
Quick and efficient delivery. 10per cent discount for loyal customers was a bonus.
March 31, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Very prompt and helpful advice received
Very helpful and instructive comments received from the General Manager Mike Southall regarding type, and method of installation, for our new filter cartridge.
March 28, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
New replacements delivered on time.
March 31, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
The help I received to make sure I…
The help I received to make sure I ordered the correct replacement filter
March 31, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Excellent Service
As usual excellent service from start to finish,pleasure dealing with this company
March 26, 2025
Unprompted review
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Triflow is a very reliable company
Triflow is a very reliable company. Just one comment if you are purchasing an item in Ireland remember customs duty and vat charges are applied on top of the UK price.
Still worth it though.
March 14, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Good stock; prompt delivery
Plus points: Easy to use web site; prompt delivery. Negative: the price has nearly doubled for the two washers and seals since I last ordered in 2013.
March 17, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
I used to work with Triflow Concepts…
I used to work with Triflow Concepts (Greg Rowe sen. and jun.) many years ago in my function as PM at Franke. Please give both my regards.
I ordered spare filters for my Food Center and the handling from your side was excellent. Thanks.
February 17, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Order corrected
Someone at Triflow spotted that I had ordered the wrong product and contacted me to ensure I received the right one.
March 10, 2025
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.