I have to enter my credit card details three or four times
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use and very useful
Company replied
looked like I had booked even had confirmatory Email but could not down load documents had to check account to if money had gone out it had not so had to go through all process again crap system even... See more
Company replied
I just got stuck in a trust pilot screen immediately after clearing payment. I now have no idea if everything has worked.
Company replied
3.2
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total scam
This is an utter and total scam. Be aware of this total mess. They are not legit and stay away from them - no site, no service. Protect your bank details at all cause.
March 14, 2026
Unprompted review
Reply from Trip Sorted
Hi Sir/Madam,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Logan Scales,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Joan Cruickshank,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Payment issues wirh different cards and…
Payment issues wirh different cards and banks
March 14, 2026
Reply from Trip Sorted
Hi Miriam Pearce,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
Unclear as to whether I have just…
Unclear as to whether I have just signed up to a subscription or not!
March 13, 2026
Reply from Trip Sorted
Hi Aisling Hogan,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
DANGER - Edinburgh Airport has QR links to this company
Oh my - I am yet another person scammed by Trip Sorted. I bought a one time Fast Track pass at Edinburgh airport , which they promoted by a qr link in the airport on the fast track lane, and then three days later I was charged £79 for a subscription because apparently when I agreed to their terms and conditions while buying the fast track pass, there was no email, no confirmation and all the links to you to error pages.
This is obviously a cynical scam by this ‘company’ and having looked at other reviews on here, I’m not the only one who has been scammed.
I will be raising a case with the airport (who currently seem un interested) Trading Standards and I will be disputing the payment with my bank.
PLEASE ALL WATCH OUT AND EDINBURGH AIRPORT - shame on you.
March 8, 2026
Unprompted review
Reply from Trip Sorted
Hi A Wilson,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Absolute scam
Absolute scam. Not only did fast track passes not come through until too late, the whole point is clearly to get more money from you through hidden subscription fees. Supposedly pride themselves on ‘transparency’ yet refuse to answer why they haven’t changed their advertisement of this hidden subscription despite these numerous reviews all describing the same issue - clearly a trap they aim for people to fall into.
March 6, 2026
Unprompted review
Reply from Trip Sorted
Hi Alice MacCormack,
Thanks for taking the time to leave a review and share your feedback with us. We’re really sorry to hear that your experience didn’t meet your expectations, and we apologise for any confusion this may have caused.
We’d like to quickly clarify how our service works. Your subscription begins when you click the submit button to complete your Airport Fast Track with booking reference LBAWSH1687178. At that point, access to our platform and services is activated.
All details about our service fee and subscription terms are clearly displayed on our website, especially on the Checkout page. We also offer a free trial so you can try out the platform and see if it’s right for you. During the trial period, you’re free to cancel the membership at any time without being charged. The service fee is only applied if the membership isn’t cancelled before the trial ends.
We understand that these details can sometimes be easy to miss, and we’re sorry if anything wasn’t clear along the way. Transparency is important to us, and we always aim to make the process as straightforward as possible.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Complete SCAM!
DO NOT USE. Sold me a fast track pass for an airport that didn’t have fast track, €20 down the drain, then tried to spend another €72 euros on my card but thankfully needed approval.
March 13, 2026
Unprompted review
Reply from Trip Sorted
Hi Sandra Cowley,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Disaster
Disaster , paid for it but got no QR code as they had system issues. When I asked for a refund they told me they could not do it as they had paid the airport already!
March 11, 2026
Unprompted review
Reply from Trip Sorted
Hi Peter,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
Total scam
Scam, don´t fall for their nice responses here either. I bougtht a Fast Track Ticket, that may have been delivered BUT the link they sent leads to a non existing page, I was asked to confirm details, again the link leads into nirvana. The chat function on their page does not work. I wrote an email to ask for assistance, the answer was sent to my profile inbox. It should not surprise you that I CANNOT access that inbox. Total scam. Oh almost forgot, you can input your email on their page to cancel your subscription I am sure you can imagine where the confirmation link lead to. 404
March 12, 2026
Unprompted review
Reply from Trip Sorted
Hi Michael Werner,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced while booking your fast-track with ticket number 5DHRVS5KFXRH.
Your feedback has been shared with the team, and we’ll use it to improve our service. If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Lee,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback has been shared with the team, and we’ll use it to improve our service.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Axel Meier,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Very easy straight forward
March 13, 2026
Reply from Trip Sorted
Hi Lisa Norman,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Fast and easy
March 12, 2026
Reply from Trip Sorted
Hi Magda Kelley,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
I am yet another person scammed by Trip…
I am yet another person scammed by Trip Sorted. I bought a one time Fast Track pass, which they didn’t even issue on time, and then three days later I was charged £79 for a subscription (to who knows what) because apparently when I agreed to their terms and conditions while buying the fast track pass, I inadvertently signed up to a subscription I never wanted!
The ‘terms and conditions’ are in minuscule writing and a light grey font under the payment box for the one off item.
This is obviously a cynical scam by this ‘company’ and having looked at other reviews on here, I’m not the only one who has been scammed.
I will be raising a case with Trading Standards and I have already disputed the payment with my bank.
DO NOT BUY ANYTHING FROM THIS SITE!
March 8, 2026
Unprompted review
Reply from Trip Sorted
Hi Grainne,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
This company shows a very aggressive…
This company shows a very aggressive kind of customer recruitment: you want to try one paid service (10€ for fast access at airport, where they due to smart algorithms appear in google above the airport’s own website), this service doesn’t work as promised, you get refunded and think all is fine, and three days later you have to pay 79€ for a 3 months abonnement you didn’t want nor need. So: be careful and read all small letters, otherwise you pay a lot for something tou neither want nor need!
March 12, 2026
Unprompted review
Reply from Trip Sorted
Hi MK-RTM,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.
We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.
We appreciate your patience and look forward to hearing from you.
Astrid
Trip Sorted
Scam in that no passes came through and…
Scam in that no passes came through and the way they present the opportunities to review at the mid point of the process so as to sucker other individuals .CON
March 12, 2026
Unprompted review
Reply from Trip Sorted
Hi Peter Brook,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced.
However, upon checking the account in question, your fast track passes with reservation number 3172340 have been completed. In addition, a confirmation email was sent with a download link; please check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact us at contact@trip-sorted.com if you need further help.
Astrid
Trip Sorted
Reply from Trip Sorted
Hi Steven Moore,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
Scam
Changed my mind. No response emaild. Scam. I have stopped payment. Response received to review saying they have sent tickets. Gave them a day nothing received. Emailed them. Surprise surprise email bounced back. Complete scammers. Do not touch these people with a barge pole
March 11, 2026
Reply from Trip Sorted
Hi Eileen,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you have experienced.
After reviewing your account, we can confirm that your fast track booking has been completed and your fast track tickets with ticket numbers 7Y2U678840MQ and 42F0W6KD10B2 were delivered.
If you have any questions, need help with your account, or would like us to look into this further, please don’t hesitate to reach out. We’re always happy to help.
Astrid
Trip Sorted
Quick and easy
March 10, 2026
Reply from Trip Sorted
Hi Merris Cotterill,
Thank you so much for taking the time to share your experience and leave such a fantastic review. We’re really happy to hear that our service met your expectations. Your feedback truly means a great deal to us and helps motivate our team to continue improving and delivering the high standards we strive for. We really appreciate your support and look forward to helping you again in the future.
Astrid
Trip Sorted
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.