TripAdvisor Reviews 

1,988
•
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

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Rated 1 out of 5 stars

TripAdvisor recently removed a pending positive review of Pullman Bali without telling me there was a problem which I dont believe there was. I have written many reviews on there and never had a prob... See more

Rated 5 out of 5 stars

Best Advice when travelling to new places look to TripAdvisor for restaurants, accomodation, sight seeing adventures even your plane trip or other means of travel. We go away quite often but pl... See more

Rated 1 out of 5 stars

TripAdvisor only publish pretty much positive reviews. They won’t publish honest truths about things citing it doesn’t meet their criteria. I don’t trust their reviews anymore as if negative things... See more

Company replied

Rated 1 out of 5 stars

your web site does not verified user and as a consequence it becomes a tool for competitors/haters/stalkers/delinquents/mob. you should consider in listen to both parties you shouldn't allow th... See more

Company replied

Company details

  1. Travel Agency
  2. also in
  3. Financial Consultant
  4. Flights Search Site
  5. Hotel
  6. Price Comparison Site

Information provided by various external sources

TripAdvisor - Holiday reviews, photos and travel advice for hotels and accommodation - Compare prices with just one click


Contact info

2.0

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(1,988)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

FALSE ADVERTISING TO BAIT CUSTOMERS

If law is applied, Tripadvisor would be dragged into court for false advertising. Their indexed Search results on Google show bait low prices for hotels and the price suddenly jumps significantly when you click the linked pages. I have a link for a hotel showing a price of $147 per night for a particular hotel but when I click on the link, it sets the price at $205.. This just made me decide to stay clear from that website.. If they publish false and bait advertising, then I would question the authenticity of their reviews and ratings.. I decided to book through the hotel itself direct which turns out to be cheaper than Tripadvisor anyway.

March 15, 2020
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Carlos,

Thank you for taking the time to provide feedback pertaining to Tripadvisor via the Trustpilot page.

When a user's dates are unknown, such as during a web search, Tripadvisor will average any searches for availability made for a particular property over the past 30 days. As such, an average may indicate that folks were recently searching for a time of year that is less costly or outside of the property's high season. Once dates have been entered on the Tripadvisor site, we are looking at the actual inventory available for the dates specified. We hope this helps to clarify the information you saw displayed during your web search versus availability and rates when searching directly on the Tripadvisor site.

Kind regards,

TripAdvisor Customer Relations Team

Rated 3 out of 5 stars

Not Bad But Some Problems

TripAdvisor is a valuable tool for travelers to pick up info on destinations, accommodation, eats joints yada.
However I find it quite difficult to use at times - particularly when I write a review of something not already listed. TripAdvisor's guidelines for listing a new place I find hard to follow - they seldom work.
It is also frustrating being unable to communicate easily with staff - for instance a recent review of CHANGI AIRPORT was rejected - the reasons given didn't make sense (most seemed stock responses which didn't really apply to this case) and I could not talk to anyone about how I could rectify my efforts.
I sometimes suspect positive reviews are written by people with a vested interest in the place looking good - although I know TA does a lot of work trying to minimize this.
Many reviews seen to come from people who self-aggrandize their fabulous taste - they chose this place and so OF COURSE it's excellent.
Others seem to simply fire in reviews in order to rate highly on reviewer stats - 2 lines: "X was a great place - we found the food scrumptious and the service excellent." - doesn't cut it. Perhaps TA should reject reviews less than a certain length.

February 27, 2020
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Terry,

Thank you for your review on TripAdvisor's Trustpilot.

We're committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have. We pride ourselves in being a safe and trustworthy resource for travel advice and information, and as such, value the wealth of content that we continually receive from users.

That being said, we know we can do more and do better and as such are always looking for new ideas to improve the site and any comments or suggestions that our community have are highly welcome. You can send them via the following link:

http://www.tripadvisor.com/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Thanks for being a part of the TripAdvisor community!

Kind regards,

TripAdvisor Customer Relations Team.

Rated 5 out of 5 stars

Research travel opportunities.

There being millions of opportunities for travel, accommodation, food etc.etc. it is very useful to be able to research the various possibilities before spending hard earned money.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Massage on Lord Howe Island

I have had another wonderful holiday on world heritage Lord Howe Island.
To top the holiday off was an amazing therapeutic massage with Margie Brophy at her private quiet accommodation at Earls Anchorage up the hill on Anderson Rd. A must do experience whilst holidaying on this special island.
To contact Margie for an appointment on messenger.
Ros McKenzie

February 23, 2020
Unprompted review
Rated 5 out of 5 stars

TripAdvisor is a valuable travel aid

Using TripAdvisor and reading other travellers reviews helps in making decisions regarding hotel bookings and also whether a place of interest is really worth seeing. It helps to narrow the choices especially if you are time poor and want to fit in as much as you can.

February 16, 2020
Unprompted review
Rated 5 out of 5 stars

Great resource

I always use trip advisor when researching things to do in various areas. I travel a lot and have great experiences ... I try to give positive advice to others.

February 15, 2020
Unprompted review
Rated 5 out of 5 stars

Top review website

It is great to read reviews from other travellers that have first hand experience of an event, location, restaurant, etc when you are deciding if you want to visit/use those services.

February 10, 2020
Unprompted review
Rated 5 out of 5 stars

I like the independent reviews

I like the independent reviews by travellers who have seen/experienced the hotel/tour/site themselves. Also that travellers can ask questions for others to answer honestly also make it a transparent site. I like the ethical approach too as globally there is a shift against cruelty to animals and more eco friendly experiences.

February 8, 2020
Unprompted review
Rated 4 out of 5 stars

Excellent Online Site

I regularly use tripadvisor for all my holiday accommodation reviews. Also for things to do in places. It is a great online service and would not be without it. I put up reviews on places I have stayed or experienced.

February 6, 2020
Unprompted review

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