TripAdvisor Reviews 

1,988
•
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

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Rated 1 out of 5 stars

TripAdvisor recently removed a pending positive review of Pullman Bali without telling me there was a problem which I dont believe there was. I have written many reviews on there and never had a prob... See more

Rated 5 out of 5 stars

Best Advice when travelling to new places look to TripAdvisor for restaurants, accomodation, sight seeing adventures even your plane trip or other means of travel. We go away quite often but pl... See more

Rated 1 out of 5 stars

TripAdvisor only publish pretty much positive reviews. They won’t publish honest truths about things citing it doesn’t meet their criteria. I don’t trust their reviews anymore as if negative things... See more

Company replied

Rated 1 out of 5 stars

your web site does not verified user and as a consequence it becomes a tool for competitors/haters/stalkers/delinquents/mob. you should consider in listen to both parties you shouldn't allow th... See more

Company replied

Company details

  1. Travel Agency
  2. also in
  3. Financial Consultant
  4. Flights Search Site
  5. Hotel
  6. Price Comparison Site

Information provided by various external sources

TripAdvisor - Holiday reviews, photos and travel advice for hotels and accommodation - Compare prices with just one click


Contact info

2.0

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(1,988)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TripAdvisor recently removed a pending…

TripAdvisor recently removed a pending positive review of Pullman Bali without telling me there was a problem which I dont believe there was. I have written many reviews on there and never had a problem. Their contact us form doesnt work no matter what option you choose. Pretty poor performance on their part.

October 7, 2021
Unprompted review
Rated 2 out of 5 stars

Jonalan Holiday Park Oberon NSW

Recently stayed 3 nights here in a King Studio Cabin.
Very disappointed ,very small shower, noisey air conditioner for some heating, web site is a bit misleading as far as cooking facilities.
Unfriendly staff would not recommend 3 out of 10

April 20, 2021
Unprompted review
Rated 1 out of 5 stars

TripAdvisor has no integrity

TripAdvisor has no integrity. I reported an obviously fake malicious review of our business (that also recommended a competitor) and TripAdvisor refused to remove it sending me a feeble automated response which clearly showed that hadn't spent any time at all checking the review.

April 20, 2021
Unprompted review
Rated 4 out of 5 stars

Refund for the cancelled tour

We booked our Europe holiday way back early Feb 2020 and fully paid since the tour was cancelled and finally after much delay Trip A Deal finally refunded the money deducting modest $250 dollars. We will of course book our holiday through Trip A Deal

February 12, 2021
Unprompted review
Rated 1 out of 5 stars

Trip Advisor owned Viator- Zero accountability for system failures

We booked a “ Barron River Half-Day White Water Rafting from Cairns” experience through Trip Advisor owned Viator and received a full confirmation and tickets on email. On the day of the experience we found out that the service provider never got a request from Viator and could not accommodate us as they were all booked out. I called Viator and they said their system may not have been synced with the service provider’s system and there is nothing they could do except issuing a refund. Seriously?! For such an establishment tour organiser, such a juvenile response and no accountability for system failure? I was hoping for a bit more accountability and compensation for ruining a day of my trip. We have booked through Viator and Trip Adviser on several occasions but will be taking my business elsewhere from now on. Disappointed!

December 29, 2020
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello,

Thank you for reaching out via TripAdvisor's Trustpilot page. We're sorry to hear about the issues you experienced with your booking.

Since your query pertains to Viator, which is managed independently of TripAdvisor, one of the Customer Relations representatives for Tripadvisor will reach out to you today to collate further details which we will then forward onto the appropriate team at Viator for them to provide assistance.

Kind regards,

TripAdvisor Customer Relations Team.

Rated 1 out of 5 stars

Negative Experiences Reviews Unallowed

They will not post reviews that involve a disagreement with internal policies of a business even though those policies affect customers who enter premises. That is like saying you are prohibited from writing any kind of negative experience you had with a business to alert others of this experience.

"we will remove reviews that simply describe a disagreement with the policies of the business. For example, while it may be helpful for a traveller to know that you did not receive a refund for your cancellation, it is unfair to a business to be rated negatively based solely on their adherence to a policy."

December 28, 2020
Unprompted review
Rated 5 out of 5 stars

Anchorage holiday park Iluka

Great Park. Excellent COVIDSafe rules. Very clean toilet and showers. Iluka it’s self is quite with nothing much of interest. Recommend this park if you are passing for a short stay.

November 18, 2020
Unprompted review
Rated 1 out of 5 stars

Never book accommodation through Tripadvisor

I will never again book accommodation through Tripadvisor! They have never responded to numerous emails I sent to them about the cancellations I had to make to my London accommodation (2 sites) due to COVID-19. I cannot even leave my home country due to COVID-19, let alone travel to London, yet Tripadvisor would not communicate with me when I asked if I can have my accommodation deposits refunded. NOT HAPPY!

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

Has been a great source of info…

Has been a great source of info although one of the problems I've found is that the mostly highly rated or prominent restaurants are those that tend to be 'tourist traps'. Would be great if their algos could give more prominence to local restaurants that aren't flooded with tourists.

October 19, 2020
Unprompted review
Rated 1 out of 5 stars

TripAdvisor only publish pretty much…

TripAdvisor only publish pretty much positive reviews. They won’t publish honest truths about things citing it doesn’t meet their criteria.
I don’t trust their reviews anymore as if negative things have happened they refuse to punish the review when the facts are clear. Waste of time using them

August 29, 2020
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Charmaine,

Thank you for taking the time to bring what I believe to be review concerns to Tripadvisor's page on Trustpilot.

We're committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have. We pride ourselves in being a safe and trustworthy resource for travel advice and information, and as such, value the wealth of content that we continually receive from users.

We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review submission guidelines. Therefore, if a review is suspicious or violates our guidelines (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our moderation team will investigate the latter accordingly and determine if a review meets our submission guidelines or not. If the review does not then it will be removed.

Reviews are left for free, therefore Tripadvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community.

We hope this provides further clarification for you with regards to our review policy and process!

Kind regards,

Tripadvisor Customer Relations Team.

Rated 1 out of 5 stars

I wrote an honest review about an…

I wrote an honest review about an experience my partner and I had at an restaurant establishment on TripAdvisor and the company shot down my review saying it was not going to publish my review as it was not a substantial experience. It WAS our experience. So I’ve deleted the app and want nothing to do with their garbage if they can’t accept that an experience is an experience and it was no different to any of the other one-starred negative reviews other people had of the place.

August 17, 2020
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Gary,

Thank you for taking the time to bring your ongoing concerns to TripAdvisor's page on Trustpilot.

We're committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have. We pride ourselves in being a safe and trustworthy resource for travel advice and information, and as such, value the wealth of content that we continually receive from users.

We wanted you to know that we have technology and a live team in place to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review submission guidelines. Therefore, if a review is suspicious or violates our guidelines (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our moderation team will investigate the latter accordingly and determine if a review meets our submission guidelines or not. If the review does not then it will be removed.

Reviews are left for free, therefore TripAdvisor does not profit from these submissions. Our goal is to be a comprehensive resource for travelers to research and to allow them to share their experiences with the global community.

Thank you for being a part of the TripAdvisor community!

Kind regards,

TripAdvisor Customer Relations Team.

Rated 5 out of 5 stars

Amazing manager lovely Kieren

I will keep my review simple , trying to do it on google without success
Anyone looking at joining a gym soon go to gym 4 at beenleigh best gym in beenleigh and area
Fantastic team , great clean gym , professional staff and just a nice atmosphere
Shame we are all on a sad journey at present with covid 19 but gyms will open soon
My big big big thanks to the caring and lovely manager kieren thanks a million for being so caring towards my hubby and i , sue and steve andrews , goes along way in a business and we thank you sincerley , thanks a million :)
See you all again soon 😀😀tc x

May 22, 2020
Unprompted review
Rated 1 out of 5 stars

Will never use TripAdvisor or Viator…

Will never use TripAdvisor or Viator again. They seem to be stuck in the dark ages charging their own cancellation fees regardless of what the supplier is actually doing. There are far too many online travel companies out there that don't charge change or cancellation fees to bother wasting time or money booking through TripAdvisor.

Edit: Typical, only willing to do the right thing when there's a negative review. I booked the tour through Tripadvisor. Nowhere in the booking did it indicate that the booking was actually being funneled through Viator. Other large online travel sites are far more transparent and accommodating.

May 1, 2020
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello,

Thank you for reaching out via TripAdvisor's Trustpilot page. We're sorry to hear about the issues you experienced with your booking.

Since your query pertains to Viator, which is managed independently of TripAdvisor, one of the Customer Relations representatives for Tripadvisor will reach out to you today to collate further details which we will then forward onto the appropriate team at Viator for them to provide assistance.

Kind regards,

TripAdvisor Customer Relations Team.

Rated 5 out of 5 stars

Nokonyana - Botswana

Nokonyana - Botswana
What an amazing experience. 12 of us went after my daughters wedding. From the minute we arrived we were looked after by all the amazing staff. The incredible game drives. The wonderful food. The smell of fresh baked muffins I. The morning. Amazing. What a special time. We will hold on to these wonderful memories. Can’t wait to visit again

April 20, 2020
Unprompted review
Rated 1 out of 5 stars

your web site does not verified user…

your web site does not verified user and as a consequence it becomes a tool for competitors/haters/stalkers/delinquents/mob.
you should consider in listen to both parties
you shouldn't allow the uploading of photos with business information
you should not allow insults or the use of despicable not constructive feedback
there are multiple scams happening on a daily base using your web site as a blackmail
when we provide info on a scammer you just knock it down by saying that the reviewer can write what ever he wants about anything!
your staff should get some training
anybody can open multiple pages of the same venue to just do whatever they want with it and you don't even check on that

April 5, 2020
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello,

Thank you for taking the time to bring your concerns to TripAdvisor's page on Trustpilot. We are sorry to learn that you are unhappy with the review content on our website.

We value user contributions as it's our mission to be a comprehensive source of travel information for our users. We also want to ensure that TripAdvisor is a safe and trustworthy source for travel advice and information. Therefore, we have technology in place as well a team to moderate reviews to ensure that they are family-friendly, posted to the correct business, and in compliance with all our review submission guidelines, which you can read more about here (https://www.tripadvisorsupport.com/hc/en-us/categories/200056887-Guidelines)


Kind regards,

TripAdvisor Customer Relations Team

Rated 5 out of 5 stars

Good reference point.

I always check in with TripAdvisor before making a decision, from booking accommodations, things to do, etc...

Many useful tips and recommendations from other travellers. They have saved me from many unnecessary inconveniences when visiting foreign places, such as how to avoid long queue when visiting a popular attraction.

March 30, 2020
Unprompted review

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