TripAdvisor Reviews 

1,988
•
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

TripAdvisor recently removed a pending positive review of Pullman Bali without telling me there was a problem which I dont believe there was. I have written many reviews on there and never had a prob... See more

Rated 5 out of 5 stars

Best Advice when travelling to new places look to TripAdvisor for restaurants, accomodation, sight seeing adventures even your plane trip or other means of travel. We go away quite often but pl... See more

Rated 1 out of 5 stars

TripAdvisor only publish pretty much positive reviews. They won’t publish honest truths about things citing it doesn’t meet their criteria. I don’t trust their reviews anymore as if negative things... See more

Company replied

Rated 1 out of 5 stars

your web site does not verified user and as a consequence it becomes a tool for competitors/haters/stalkers/delinquents/mob. you should consider in listen to both parties you shouldn't allow th... See more

Company replied

Company details

  1. Travel Agency
  2. also in
  3. Financial Consultant
  4. Flights Search Site
  5. Hotel
  6. Price Comparison Site

Information provided by various external sources

TripAdvisor - Holiday reviews, photos and travel advice for hotels and accommodation - Compare prices with just one click


Contact info

2.0

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(1,988)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Via resort luxury stay sent me to…

Via resort luxury stay sent me to Thailand to stay at Absolute Twin sand resort in Phuket for $260 for 7 nights too good to be true yes no it’s a scam after I stayed with them their agent came to pressure me to attend a 4 hours and half meeting which I did after I refuse to sign on their time share system he accused me of breaching the contract and asked me to pay full amount of the stay with is thousands of dollars when I refused he also threatened me with taking the money from my credit card on file and sending red alert to the Thai custom to prevent me from leaving the country if I cancel my credit card it was horrible experience and made my trip hell please the reason I am writing this to alert you all their agent called via resort luxury stay and that’s where I booked my scam trip and their resorts goes under Absolute twin share resort and spa if that came up you are in a trap scam especially when you arrive and you submit your credit card it’s a mafia group of people not legitimate be careful kind regards
Joseph detair

February 17, 2024
Unprompted review
Rated 1 out of 5 stars

Didnt think tripadvisor was so bias!

I have been using TripAdvisor for as long as I can think for both bookings and reviews. In this case I negatively reviewed a business namely Cebu Tours who did not follow thier own policy and refunded our money. with several attempts to contact them with no response and ignorance when they responded. With all evidence and no derogative comments clearly Trip Advisor has chosen NOT to post the review with no substantial backing and evidence as to why. CLearly we were trying to give the opputrunity to future travellers to be aware of this company and their dealings. I think this is not a true reflection on the reviews if they pick and choose and do not allow evidence backed negative reviews so that future travellers have the ability to see all reviews before making a judgement on who to make bookings with. I am very disappointed in trip advisor and will be removing our profile along with not using this platform again if they choose to be bias in what reviews they post. very poor on Trip Advisor to do this and certainly questions allot of reviews that are on Trip Advisor as to how accurate these are. or are they managed as well to promote what Trip Advisor want to promote and not a true and accurate reflection from paying customers.

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Notorious after sales service

I booked a hotel but found the bed was damaged and asked to refund but Tripadvisor said the Hotel don’t allow changes. Ended us looking for another hotel of our own in the middle of night 2am. Few days later I booked another of their hotel but the date was somehow registered a day earlier. Tried to amend online but can’t. Called TripAdvisor but was very hard to reach. But finally got through they won’t change the date and said the hotel disallowed changes. I called the hotel they said they allow changes. Called TripAdvisor back but they insisted Hotel doesn’t allow changes despite I got confirmation it’s not true. Once your money passed over they act like mafia. Never will book through TripAdvisor again. Just use their apps for infor and book direct. Then there was the ticketing issue but suffice to said my bank has started a Dispute case against them.

September 17, 2023
Unprompted review
Rated 1 out of 5 stars

A warning to travellers pre booking a…

A warning to travellers pre booking a uber taxi be carefully I was recently charged for a ride from robina to broadbeach cost $36.00 I pre booked the ride and was charged even the time it took to do the trip. Problem was taxi never turned up cannot contact the cheating bustards.

April 11, 2023
Unprompted review
Rated 1 out of 5 stars

I booked with Edreams airline over 2…

I booked with Edreams airline over 2 years ago and because of covd our holiday was cancelled and I am still waiting for my 1700.00 dollars refund....my mistake booking with this shabby company ..be warned they are a scam

April 27, 2022
Unprompted review
Rated 1 out of 5 stars

Arrogant disregard for proper practise

They have failed to acknowledge or deal with a libelous comment on a review which has been accepted as untrue and defamatory. We are being taken to task over this but despite wanting to resolve the issue, we cannot because Tripadvisor refuse to act.

If you wish to complain or take legal access they require you to write via snail mail to an address in the USA. This is clearly intended to deter complainants as they don't even respond when you do.

They require no verification or validation from their account holders meaning that the platform cannot possibly be relied on.

Worse still, you can't opt out so at this stage anyone can write anything about anyone else and the victim has no genuine redress.

If someone can explain how that could be fair, I am very willing to listen.

January 11, 2023
Unprompted review
Rated 1 out of 5 stars

Punitive charges for customers, no recourse for vendor no show

I have been a customer of Tripadvisor for years and had a shocking experience in Melbourne.

The operator didn't show up to pick me up because of a screw up with on Viator or the operator's end. I incurred $20 in uber fees and $15 in overseas call charges to ask what the heck was going on. I wasted a day. TA did refund the sum after I wrote in (it wasn't automatic) and offered a 25 voucher which was grossly inadequate

Owner claimed after one day that his system had been hacked but later said Tripadvisor made a mistake.

Apart from the waste of time and money, I received only 277 out of 300 due to exchange rate issues which I should not bear. so that's about 50 bucks I incurred due to Tripadvisor and the operator's screw up

Why should i bear the cost for this scam/screw up?

Viator blocked me on social media and failed provide a logical explanation for what happened. the vendor said he could find my booking, then one day later he said his system was hacked.

June 24, 2022
Unprompted review
Rated 1 out of 5 stars

Trip advisor platform not engaging …

Trip advisor platform can not be taken seriously as in our case it allowed a former dishonest employee to my husbands business to use there platform to trash my Cafe using his girlfriends account. Instead of helping Trip advisor staff perpetuated the lie and bullying tactic by allowing this persons comments to remain on their site while othe sites had it removed. Felt very stressed and hurt dealing with this company due to there dishonesty in this case

February 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great location ,ambience attentive …

Great location ,ambience attentive and courteous staff and most importantly sensational menu , professional presentation and delightful flavours, " Par Excellence; If you are a visitor or a resident of the coast and want a unique first class dining experience the Isle deFrance is worth the effort ,cheers

August 31, 2022
Unprompted review
Rated 4 out of 5 stars

So Quaint

We stayed here in May - what a beautiful hotel, the staff were so warm and welcoming, we had a few pre dinner drinks then headed into the restaurant for dinner which had heaps to choose from. We had a family room which was small but very comfortable with a beautiful view over the water, what a great little place to stay for the region. Thank you Kermandie.

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

We always check tripadvisor before…

We always check tripadvisor before going on vacation abroad. Other travelers' tips and recommendations are also very useful. Despite the fact that I've seen a lot of negative comments about them, we haven't had any problems with them so far.

April 7, 2022
Unprompted review
Rated 3 out of 5 stars

think you

think you
i am hamdi mohamed
like to travel if i possible
i am overseas australian

February 5, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look