TriSports.com Reviews 

1,954
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

My credit card number was stolen by them, charging $4000 worth of merchandise.

Rated 1 out of 5 stars

I have bought from TSR several times before without an issue. This time was a complete farce. I had the winning bid for Fox 36 Kashima coated forks. They arrived in a battered box with 2 pieces o... See more

Rated 3 out of 5 stars

I'm tired of companies not being forthcoming when they are selling open box merchandise. The saddle I ordered did not come in the original packaging from the manufacturer. So it did not have the tool,... See more

Company replied

Rated 1 out of 5 stars

Ordered an item described as new on eBay (a returned unused item from Wiggle): didn't have the to fit it to my bike for two months and then found it was broken and useless. TriSport refused to provide... See more

Company details

  1. Running Store
  2. Bike Accessories Store
  3. Sporting Goods Store

Written by the company

TriSports.com is the online and retail triathlon gear shop, created for triathletes, by triathletes. We carry the highest quality triathlon equipment, gear, apparel, clothing, bikes, and all of the hard to find necessities that every triathlete needs, including triathlon wetsuits, triathlon bikes, bike travel cases, aero race wheels, hydration systems, aerobars, triathlon-specific clothing, and much, much more.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

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1.3

All reviews

(1,954)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Price doubles

As a customer from Europa the price of my elbow pads for my triathlon bike doubled due to taxes and administrative expense. Without a notice.

June 14, 2017
Unprompted review
TriSports.com logo

Reply from TriSports.com

I apologize for your experience. Our shipping costs do not include duties and taxes and is clearly reflected in our international shipping policies. We are not responsible for the fees your country charges for the import of goods. You can read more of it here: http://www.trisports.com/intlshipping.html . Again, please accept our apologies for your experience. I will be in touch, to see if we can turn your experience around. Thank you again for your business!

Rated 2 out of 5 stars

Gross misrepresentation and not fully refunded

A friend recommended Trisports for my swim gear purchase. I purchased a pair of swim fins based on the descriptions on your website. I ordered the swim fins based on shoe sizes listed and ordered exactly what I needed as trisports described. When I received this product, I could not even get the fins half way on. This was a gross misrepresentation of this product and I, the customer, got screwed. Right now your CSR refunded my return fee- unbelievable that you would even think about charging a fee to return a poor product, but was not refunded my initial shipping fees. If trisports wishes to do business online, policies should be in place that the customer does not get screwed if the product does not live up to its descriptions. I will be pursuing this further.

June 13, 2017
Unprompted review
TriSports.com logo

Reply from TriSports.com

My name is Eric and I'm the Customer Service Manager here at TriSports. I apologize for your experience with us due to a size chart that did not end up working for you. The size charts given to us are directly from the manufacturer and wish it would work for everybody. Unfortunately with online shopping, size charts can be off and mislead a customer to purchase wrong. I have refunded the original shipping charges for this bad experience you had with us. We do our best to give as much information we have on these products to help the customer make the most informed decision they can. Please accept our apologies. I will be reaching out to you to see how else we can make things right for you. Thank you for your feedback, we will use it to continually improve our processes here.

Rated 3 out of 5 stars

Extra charge

I didnt expect to be charged for customs fees when I received my product at home.

June 11, 2017
Unprompted review
TriSports.com logo

Reply from TriSports.com

I apologize Jose but our shipping prices do not include duties and taxes as specified in our International Shipping policy here: http://www.trisports.com/intlshipping.html . We do our best to be transparent with our policies and are here to answer any questions you may have prior to ordering. Thank you again for your business, it is truly appreciated.

Rated 3 out of 5 stars

Not happy

I received my order in the UK within a couple of weeks but the 'best before date' on the product is only four months away. TriSports say this is plenty of time to use the 24 bottles of HotShots I purchased. If I were training for a marathon I might agree but I use the product to prevent cramp during mountaineering expeditions and I expected longer than four months within which to use the drinks. Overall, not happy and won't be buying from TriSports again.☹️

June 6, 2017
Unprompted review
TriSports.com logo

Reply from TriSports.com

My name is Eric and I'm the Customer Service Manager here at TriSports. Again, I do apologize that the expiry on the Hotshot was not to your expectation. Hotshot does not have a very long shelf life and we did send you the newest product we have received from Hotshot. I looked through your order and did not find any comments or inquiries for a longer shelf life. We ship using the standard protocol of first in, first out to ensure product is cycled and doesn't go bad in our warehouse. With that being said, we are happy to fulfill requests as long as we have the stock to do it. If you are unhappy with the product you received, you are welcome to return it for a full refund. Our 90 day no hassle guarantee gives you the freedom to return anything should it not meet your expectations. Please accept our apologies on your recent purchase.

Rated 5 out of 5 stars

Knowledgeable and helpful staff and good products.

I've ordered a couple of times now and the staff has always been super knowledgeable and very helpful, especially for someone like me, who is buying gifts for an adult son just getting into Tri racing. They walked me through all the best products and sizing and their recommendations were spot on. Very good service too.

June 5, 2017
Unprompted review
Rated 1 out of 5 stars

I qualified for the World Triathlon Age …

I qualified for the World Triathlon Age group Championships last year which meant that I had to follow USA Triathlons guidelines and procedures
in ordering my Team USA trisuit. This meant that it had to be ordered through TriSports. The manufacture of the suit was Tyr, so I wrongly assumed that I would be getting a good product as it was sold by TriSports. The first suit that I received was a total mess as the colors ran badly after one wash. They could not get me a replacement in time for the Championships which was very annoying as I looked like a clown. On my return from Cozumel I returned the trisuit and after a few weeks they sent me a replacement. Much to my annoyance this suit was just as bad with the colors running. Again I sent the suit back for replacement and received my new suit a few weeks later. To my horror the 3rd suit was just as bad!!! I contacted the responsible people and was informed that they no longer had any Team USA suits that they could send me. So, after all this waste of tome and unnecessary nonsense, I still have not got a Team USA suit. I was hoping that dealing with USA Triathlon, TriSports and Tyr, I was dealing with the three wise men. Sadly this was not the case as it turned out that I was dealing with the three Stooges. USA Triathlon for stating which suit to buy, TrispSports for selling it and Tyr for manufacturing it. What a bunch.

May 30, 2017
Unprompted review
TriSports.com logo

Reply from TriSports.com

I apologize for your experience with the faulty coloring on your TEAM USA suit. I wish there was a replacement that USAT, TYR or ourselves, could send you that did not bleed. We did everything we could to get your item replaced but unfortunately the only suits available were all faulty. You have TriSports most sincere apologies on your defective suit. Let us know if there's anything else we can help with.

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