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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were let down by their experience overall. Many people found that there were discrepancies between advertised and final prices, and some even reported finding better deals by booking directly with hotels. Customers also frequently encountered issues with the booking process, including a lack of confirmation emails, incorrect hotel reservations, and difficulties with cancellation and refund processing. The minority of people were dissatisfied with the website's functionality, noting a lack of essential filters and difficulties in contacting customer support, often leading to unresolved queries and generic responses. Some people also felt that the payment process was problematic, with instances of multiple charges or difficulties where hotels reportedly did not receive payments, despite customers having paid in full.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers report issues such... See more

Website

Users describe negative interactions with the website. Many reviewers report issues with misleading... See more

Price

People report negative experiences with price, often finding that advertised rates are misleading. Many... See more

Payment

Clients share negative opinions on payment, with many reporting issues such as money being taken without a... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report that their messages are ignored, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Booked hotel through Trivago. Screenshotted the correct booking confirmation BUT then emails came through from Algotels for a hotel more than 30 miles away. Have been back and forth with Algotels who... See more

Rated 1 out of 5 stars

Caught them out a few times now with advertising false pricing, they will advertise a supplier who can sell you at room at say £50 but when you click its jumped to £55. Not on every transaction mind... See more

Rated 1 out of 5 stars

Very poor service. Booked online for same day accommodation, 2.5 hours later, no confirmation. Called and agreed refund, booked direct with hotel. On arrival, booking had still been mad... See more

Rated 1 out of 5 stars

has anybody ever got a cheaper price from trivago? I stay in hotels frequently and checked hotel trivago multiple times they are actually more expensive. Why do you keep putting your advert on the TV... See more


Company details

  1. Price Comparison Site
  2. Travel Aggregator

Written by the company

trivago is a leading global hotel search platform focused on reshaping the way travelers search for and compare hotels and alternative accommodations. Incorporated in 2005 in Düsseldorf, Germany, the platform allows travelers to make informed decisions by personalizing their hotel search and providing them access to a deep supply of hotel information and prices. trivago enables its advertisers to grow their businesses by providing access to a broad audience of travelers via its websites and apps. As of March 31, 2018, trivago has established 55 localized platforms connected to over two million hotels and alternative accommodations, in over 190 countries.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

toodyu

toodyu
Company selling blood pressure finger checks is so false and absolutely waste of money and they won’t even refund when u try to request refund and not answering emails sent
Hopeless company

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Still the worst website ever

Still the worst website ever
They show prices thst are completely wrong on their site as by the time they forward you to the actual provider it is either higher or lower than what Trivago says
So many bad reviews that they never reply to but they do the good reviews, how arrogant is that!!

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Booked a hotel in Dubai for my wife and…

Booked a hotel in Dubai for my wife and daughter looked at the hotel online only to find it was permanently closed and their website was down contacted trivago to ask for a refund and had to fight tooth and nail to get a refund told them all they had to do was Google this hotel to find out it was permanently closed but that was too difficult, use booking.com far more reliable.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish

Rubbish. It gave me a rate for a hotel of £43. I checked myself and got it for £30. Really? Is this site actually any use at all. Please don't bother.

January 5, 2025
Unprompted review
Rated 1 out of 5 stars

There is no map option visible in Mobile site

There is no map option visible in the mobile website making the search tool.. pretty much useless unless you want to be in one of the “city centres” which is the only option.. come on Trivago if you are not going to add a map at the very least allow searches based on railway stations!

January 3, 2025
Unprompted review
Rated 3 out of 5 stars

Castle Howard Santa Visit

Visited this venue with our grandaughter on Sunday.
This was a cold and blustery day, we were directed to wait for access with several other sets of parents with small children in a cold and gloomy courtyard without one Christmas decoration! Given the price of the tickets I think was disgraceful. There was no shelter from the elements, could someone explain why given the size of the house? When we finally got to see Santa it was in a shabby room something like a village hall. The show seemed hastily put together and was very poor. The gift was not even wrapped. VERY SHABBY experience, will not visit again!

December 22, 2024
Unprompted review
Rated 1 out of 5 stars

Filters are useless

Filters are useless
Thought we were booking hotel in Plymouth with breakfast included and hotel parking. Filters added and adverts included breakfast and parking but on contacting hotel a few days before arrival established no breakfast included and car park is not on site.
Not the hotels fault but feel duped by Trivago. Back to Booking.com

October 31, 2024
Unprompted review
Rated 2 out of 5 stars

A deteriorating service

I used to like Trivago, but I will be very wary next time I need to book a hotel. They seem to use booking.com an awful lot. Do they have shares in this awful company? I have had bad experiences with bc but as it was on Trivago I thought it may have improved I was very wrong!

In future I will certainly be very wary about using Trivago

September 18, 2024
Unprompted review
Rated 1 out of 5 stars

Used damaged items disgraceful…

Studio catalogue r disgraceful sending items that r second smell been worn and the wrapping torn no tag. Calender was folded up an torn .the men's set was open torn an all the stuff out the box . How dare they charge me for items that can't be used now due to damage. Beware of dodgy used items from studio an damage items . Don't waste your time and money with studio.

September 17, 2024
Unprompted review
Rated 1 out of 5 stars

We were going away 5sept for 5 days

We were going away 5sept for 5 days, my husband had bad fall on 27th August rushed to hospital head trauma he is now on end of life package, not able move do anything for himself. Trauma has caused ruptured blood vessel to cancer on brain. This was all mentioned to trivago but still wont give refund to us. All because we never payed cancellation fee, we are on limited means, our train booking had terms and conditions but refund granted 3 days after I went to station. What is wrong with trivargo very disappointed with them.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely useless, showing hotels in a different city

Thought i'd try to find a hotel in Rome in October. Spotted a few hotels in the centre, in the part of the city we want to be in using the handy mapping, but once I click on the hotels, they are always either in a different city or part of Italy, possibly 100's km away, or in a different part of the city to the place it shows the hotels in on the map. How it manages to be so inaccurate is a complete mystery, but as it is so poor and could lead to bookings in the wrong part of the country, it deserves to be reported to trading standards. Avoid.

September 5, 2024
Unprompted review
Rated 2 out of 5 stars

Overcharged Due To A Tour

Not found a problem in the past, disgusts me that all hotels are charging a fortune for a Sunday night, which they don’t usually do, because Oasis are on tour next year. I saw Liam Gallagher in June 2024, staying in Manchester overnight cost me £55. Next year I am being charged £245. Could have got slightly cheaper but wouldn’t be refunded if I needed to cancel. Also I paid the hotel directly this year when I arrived, but booking for next year I have needed to pay when booking online.

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

I Booked a hotel in Puerto pollensa 2…

I Booked a hotel in Puerto pollensa 2 days ago. Filled in the form for credit card details to confirm the booking. Following on from this i've received no online confirmation, either via email or on Trivago. I've now resorted to e mailing the hotel to see if they have a recording of any booking under my name. The booking was free initially but only until the end of September. How can I cancel a booking when there's no record of any booking?
Never again will i use Trivago.

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

TV advert: contradiction in terms

The new ad mention “ sometimes hotels panic you to book their last room” and goes on to say “ but their don’t have the availability “ ??? What does this mean??? IF they don’t have availability then they won’t book any rooms! As a Hotel Duty Manager I find this advert compelling ridiculous as it makes no sense but also offensive to the Hotel business which Trivago depends upon.

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

Unexpected night mare

Chimes on the Sea Blackpool star rating 1 we booked 2 superior rooms with a sea view.more like a box room with a view looking out on the promenade windows that didnt close properly cigarette ends on the ledge with a black metal fence
blocking the sea view. An old chimney boarded up with a thin sheet of wood that hadn't had a lick of paint in how ever long the chimney breast was full of cracks the bedroom walls in need of a full make over Disgusting shower that neither my wife or myself used paint that was peeling off the walls grime around the surfaces. The toilet had a wobble on and wouldn't flush properly Thread bare carpets lose wires hanging down the walls skirting boards filthy around the plug sockets the door looking like 3 toned suit.
The bed hard a nails but clean sheets n bedding .
Advertising as a BED n Breakfast no food available No Private car parking available pay and display on the promenade.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

Brunswick hotel Shanklin isle of wight

Brunswick hotel Shanklin isle of wight. Arrived was told to pay up front before we saw the room. Threadbare carpets room cleaning was not very good dead spider in corner all week. Bar shut at 9.30 at night all staff were youngsters no adults. Furniture in bedroom had ringmarks. The amount of money we paid will not ever stay again.

July 6, 2024
Unprompted review

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