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Trivantage Reviews 397

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from ordering to delivery. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with shipping costs, mentioning that they can sometimes be nearly equal to or even exceed the cost of the items ordered, and that shipping departments don't always follow specific instructions. A few other people also felt that some sales representatives were not as knowledgeable as expected or failed to send requested sample books, leading to delays for their customers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

People report positive experiences with order. Customers consistently praise the ease and speed of the... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the extensive selection of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its reliability, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been doing business with TriVantage for 39 years, and they have consistently provided excellent service. Orders always arrive on time, and their chat support responds quickly and is extremely he... See more

Company replied

Rated 5 out of 5 stars

Trivantage is a great company to do business with. Wholesale pricing on Sunbrella Fabrics, which are generally always in stock, and a good selection of accessory products to get the job done professio... See more

Company replied

Rated 5 out of 5 stars

Sales rep went out of his way to help me find a specific grommet die that I had been searching for. I couldn't find the specific one I needed in their online catalog, but took a pictur... See more

Company replied

Rated 5 out of 5 stars

Our experience with Astrup/Trivantage is more than just 1 or the millions of experiences we have had with your company. Always for many many years they have been reliable to us, we consider Trivant... See more

Company replied


Company details

Written by the company

Trivantage is the nation's largest wholesale supplier for the awning, marine, upholstery, and shade sail industries. We are your one-stop shop for over 9,000 products, including premium performance fabric by the yard (featuring Sunbrella), marine hardware, trim, and essential supplies. We focus on B2B customers, offering product expertise, hassle-free ordering, and fast, reliable shipping to ensure your projects are completed on time. Partner with the industry expert!


Contact info

4.8

Excellent

TrustScore 5 out of 5

397 reviews

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Rated 5 out of 5 stars

Thank you customer service

Thank you customer service was quick professional and accommodating. I love that I didn’t have to be on hold.

February 17, 2026
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Reply from Trivantage

We’re very thankful you took the time to share this. It’s wonderful to hear that your experience was quick, professional, and accommodating—and that being able to get support without waiting on hold made a difference. We truly appreciate your choosing Trivantage and sharing your feedback.

Rated 5 out of 5 stars

Love fulfilling all my business needs…

Love fulfilling all my business needs through trivantage! They have been great to me over the years and look forward to many more years to come!

February 17, 2026
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Reply from Trivantage

It means so much to hear that Trivantage has been able to support all of your business needs over the years. We’re incredibly grateful for the trust you’ve placed in us and truly value the opportunity to continue working with you for many years to come.

Rated 4 out of 5 stars

The people are wonderful!

The people are wonderful!
5 stars for them.
The pricing can be 2 or 3 sometimes compared to other vendors.

February 14, 2026
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Reply from Trivantage

We truly appreciate you sharing this feedback. It’s wonderful to hear such positive comments about our team, and we’re grateful you took the time to recognize them. We also understand your concerns around pricing compared to other vendors, and we’ll be sure to take a closer look. Thank you for your honesty and for giving us the opportunity to continue improving.

Rated 5 out of 5 stars

Ordered samples and they were delivered…

Ordered samples and they were delivered in a timely manner

February 17, 2026
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Reply from Trivantage

We appreciate you taking the time to share this. It’s great to hear that your samples arrived in a timely manner, and we’re thankful for the opportunity to support your project.

Rated 5 out of 5 stars

fast shipping

fast shipping , great product range
excellent prices

February 17, 2026
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Reply from Trivantage

Thanks for taking the time to share your experience. We’re glad to hear that the fast shipping, wide product selection, and pricing have met your needs, and we truly appreciate your feedback.

Rated 5 out of 5 stars

Great pricing!

Fast shipping, great pricing and selection!

February 10, 2026
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Reply from Trivantage

Appreciate you leaving this review. Quick delivery, strong value, and a broad selection are all important, and it’s great to know those stood out in your experience. Thank you for trusting Trivantage!

Rated 1 out of 5 stars

Email removal

Keep asking to be removed from your emails but they don’t stop

February 13, 2026
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Reply from Trivantage

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to continue receiving emails after requesting removal.

We’ve reviewed this internally and have removed the two email addresses associated with your company from our records. Someone from our team will follow up to ensure everything is addressed appropriately.

We truly appreciate your business and the opportunity to make this right. Your feedback helps us improve, and we thank you for bringing this to our attention.

Rated 5 out of 5 stars

Sales rep went out of his way to find needed tool

Sales rep went out of his way to help me find a specific grommet die that I had been searching for. I couldn't find the specific one I needed in their online catalog, but took a picture and shortly thereafter had the part number. Ordered it online and expect it to arrive shortly. Love the efficiency!

February 12, 2026
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Reply from Trivantage

Thank you so much for your feedback! We appreciate you taking the time to share your experience. We're glad our sales rep was able to help you find the exact grommet die you were looking for, and we're thrilled to hear that the process was quick and efficient. We value your business and look forward to serving you again soon!

Rated 5 out of 5 stars

The alway have quick response

The alway have quick response, great customer service.

February 12, 2026
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Reply from Trivantage

Thank you for your kind words! We’re happy to hear that you’ve consistently experienced quick responses and great customer service. We truly appreciate your feedback and look forward to continuing to assist you!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - very prompt, efficient and friendly. Trivantage employees act like real partners.

February 11, 2026
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Reply from Trivantage

Thank you for the wonderful review! We’re so glad to hear that you’ve had such positive experiences with our team. It’s great to know that our employees have been able to offer prompt, efficient, and friendly service while working alongside you as a trusted partner. We truly appreciate your support!

Rated 5 out of 5 stars

Great service

5 stars, thanks Michelle

February 14, 2026
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Reply from Trivantage

Thank you for the 5 star review! We truly appreciate your feedback and look forward to serving you again!

Rated 5 out of 5 stars

Great service

Great service

February 12, 2026
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Reply from Trivantage

Thank you for taking the time to leave a review and mentioning that you're getting great service. We look forward to serving you in the future!

Rated 5 out of 5 stars

I like to call in my order

I like to call in my order. The person I get on the phone is always really helpful. I like that they read back the order before we end the conversation. Great people. Great help.

February 12, 2026
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Reply from Trivantage

Thank you so much for your feedback! We’re grateful to hear that our team has been so helpful and attentive when you place your phone orders. It’s wonderful to know that the order confirmation process is helpful to you. We truly appreciate your support and look forward to assisting you again soon!

Rated 5 out of 5 stars

We learned that we should be using the…

We learned that we should be using the comments section on our orders to ensure correct put ups - wish we had known sooner.

February 11, 2026
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Reply from Trivantage

Thank you for sharing your feedback! We're glad to hear that you discovered the value of using the comments section for ensuring accurate put ups. We appreciate you taking the time to share this insight, and we'll continue working to make your experience even smoother moving forward!

Rated 3 out of 5 stars

The company seams to have most…

The company seams to have most everything I need in stock at a fairly reasonable price
The only issue I have is no comunication with anyone
You could at least email updates on anything new and chack to see if we n the field need anything

February 11, 2026
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Reply from Trivantage

Thank you for your feedback! We're glad to hear that our inventory and pricing have been working well for you. We also understand your concern about communication, and we're looking into why you may not be receiving our emails. We appreciate you bringing this to our attention and will work on resolving the issue. Thank you for your continued support!

Rated 5 out of 5 stars

Trivantage Makes It Easy

I love ordering from Trivantage - the webiste works great and it is easy to find what I need!

February 11, 2026
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Reply from Trivantage

Thank you for the great feedback! We’re so glad to hear that you’re enjoying the website and finding what you need with ease. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great quick service

February 13, 2026
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Reply from Trivantage

Thank you for your review! We're thrilled to hear that you received quick service. We appreciate your feedback and look forward to assisting you again!

Rated 5 out of 5 stars

The team at Trivantage is awesome

The team at Trivantage is awesome! Communication and customer service is always top notch.

February 11, 2026
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Reply from Trivantage

Thank you for the great feedback! We're thrilled to hear that our team has consistently provided outstanding service and clear communication. We truly value your support and look forward to continuing to assist you!

Rated 5 out of 5 stars

Excellent customer Service

Excellent customer Service
Always on time and always great quality!

February 14, 2026
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Reply from Trivantage

Thank you for the wonderful review! We're happy to hear that you’ve experienced reliable service and high-quality products every time. We truly appreciate your feedback and look forward to continuing to meet your needs!

Rated 4 out of 5 stars

Friendly customer service

Friendly customer service, quick shipping of materials to customers, a bit expensive but quality fabrics.

February 11, 2026
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Reply from Trivantage

Thank you for your thoughtful review! We’re so glad to hear you’ve had positive experiences with our customer service team and shipping speed. We take great pride in offering high-quality fabrics and materials, and we appreciate your recognition of that commitment. We also understand the importance of value, and we continuously work to provide the best possible products and service to support your business. Thanks again for your feedback!

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