I ordered trainers at retail price and have been trying to contact them to send them back as the quality of the product is shocking! I have emailed them back to get a refund but no response whatsoever... See more
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Order No. #5973 Seems like the only way to get a response is to write a review on here. Sent numerous emails, what’s apps, tried calling their ‘number’ about my order on May 27th. Was promis... See more
Would rate 0 if I could, Ordered a T-shirt from them which I returned, was told I’d have a refund within 2 weeks. Don’t reply to emails, calls, what’s apps or Instagram messages despite sending... See more
Company replied
Ordered 2 Moncler T-shirt’s and Valentino Slides - items sent at different times and both later than advertised. T-shirt’s a few days late and slides nearly 4 weeks late. Emails were responded to in t... See more
1.4
Bad
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fantastic service arrived well packaged…
Fantastic service arrived well packaged and lovely bag.
June 9, 2022
This company is appalling AVOID
I would give 0 stars if it could be left!!
Ordered my item on 19/5/22 I have left numerous emails, social media messages, voicemails and txts. I have had no response from anyone no notification that the item has been shipped HOWEVER MY PAYMENT HAS BEEN PROCESSED £630.
This is not an amount of money I can loose. Either send me the item I bought in good faith or send me my refund!!!
Avoid TRNDZ BOUTIQUE like the plague they are the worst company I have ever dealt with!!!
11/6/22
The company refunded me after starting dispute action with my bank. It wasn’t a voluntary refund on their part. I’ve just tried to search for the dress again via Google to find that Trndz boutique are advertising the exact dress that I bought 3 weeks ago from them and did not receive. They emailed saying they didn’t have this item in stock. What is this company up to?!!!!!!
June 9, 2022
Reply from Not in use
Hi Katie,
We responded to you via email earlier today. We will continue to assist you via email to resolve any issues with your order.
Regards, TRNDZ Boutique
Update:
Hi Katie,
I’m not sure what the point is of adding this extra information as you had already opened a dispute prior to your email requesting a refund so obviously the only way of refunding you was accepting your dispute which we did.
We don’t have the dress you wanted available like we stated, Google still advertising it must be an error or a delay in updating our shopping feed.
I hope this clears up any confusion you may have regarding your order. If you want to contact us regarding anything you can just drop us an email.
Regards, TRNDZ Boutique
A legit website with great brands!
I wasn’t sure how “legit” this website was, but it is!! I ordered a handbag which is really hard to source in the UK.
Super quick delivery, designed authentication certificate & dust bag included. Thanks!
June 8, 2022
Unprompted review
Reply from Not in use
Hi,
We are happy to hear you had a good experience with us.
Thank you for taking time to write your review, and we hope to see you soon.
Please don’t forget to sign up to our newsletter so you don’t miss out on new arrivals and discounts !
Regards, TRNDZ Boutique
TERRIBLE EXPERIENCE . NO REFUND GIVEN
Order Placed on the 26th April, After having to chase 3 times the Moncler jacket finally arrived on the 9th May. I found it very difficult to get a response to get my returns number, I sent the package back on the 12th May Special Delivery, it is now the 28th May and I have not received my refund.
I have not recieved a response to any of my emails /voicemails .
DO NOT ORDER FROM THIS WEBSITE ITS A SCAM.
NO REFUND GIVEN:
NO COMMUNICATION:
May 30, 2022
Reply from Not in use
Hi Chantal,
We have responded to your emails and processed a refund for you. Our apologies for not getting back to you initially and any inconvenience with your order.
If you require any further assistance you can contact us at sales@trndz-boutique.com.
Regards, TRNDZ Boutique
Customer service appalling
Customer service appalling, waited a week for shoes, then wrong size arrived. Sent messages to WhatsApp number , no response, several emails , no response, on line chat - still no response.
May 27, 2022
Reply from Not in use
Hi Steve,
The sizing for Sebago is in US and not UK sizing. Our apologies for the confusion regarding this.
We will send you a return label so you can exchange for the correct size you need.
If you could also allow up to 24 hours for a response that would be much appreciated as we receive many queries everyday and can’t always respond immediately.
Regards, TRNDZ Boutique
5 Star Service
Such an easy transaction! Communication was super speedy when I was being impatient asking for shipping notifications. LOVE the shoes!! Thank you so much. Will definitely order from them again
May 24, 2022
Reply from Not in use
Hi,
We are happy to hear you had a good experience with us.
Thank you for taking time to write your review, and we hope to see you soon.
Please don’t forget to sign up to our newsletter so you don’t miss out on new arrivals and discounts !
Regards, TRNDZ Boutique
Very happy thank you
May 23, 2022
Reply from Not in use
Hi,
We are happy to hear you had a good experience with us.
Thank you for taking time to write your review, and we hope to see you soon.
Please don’t forget to sign up to our newsletter so you don’t miss out on new arrivals and discounts !
Regards, TRNDZ Boutique
i’m not sure repeat
after 7 days without knowing anything about my order I received an email with the tracking me,I received the product today and everything is ok only the labels were detached from the bag, I don't think it's normal but I'll keep it because I wanted it a lot. I find the transport a bit expensive
May 11, 2022
Unprompted review
Slow service but ok
Item took 11 days to be dispatched which is quite poor when the delivery cost was £9.99 and supposed to take 2-5 days. I emailed about this and they responded fairly quickly saying the item would be dispatched that day, and then it still wasn't shipped for another 4 days. Item is great but service is bad, wouldn't use again...
May 8, 2022
Great no problems brand new and real…
Great no problems brand new and real for and one that’s wondering and came in 2 days
May 3, 2022
Reply from Not in use
Hi,
We are happy to hear you had a good experience with us.
Thank you for taking time to write your review, and we hope to see you soon.
Please don’t forget to sign up to our newsletter so you don’t miss out on new arrivals and discounts !
Regards, TRNDZ Boutique
Loved my longchamp bag
May 1, 2022
Everything I have purchased from this…
Everything I have purchased from this website has been authentic and very professional. I would highly recommend picking up a few pieces from here. Very pleased
April 21, 2022
Unprompted review
First class …
Great purchase glad I used Trendz will definitely be back
April 17, 2022
Unprompted review
absolutely no communication
absolutely no communication, item was fake and still havent got my refund
April 11, 2022
Reply from Not in use
Hi,
We never have nor ever will sell any fake products. If you are waiting for a refund please contact sales@trndz-boutique.com.
Regards, TRNDZ Boutique
Item was out of stock but it was still…
Item was out of stock but it was still up on the website which is misleading. Absolutely poor communication, barely get any response. The only good thing was that I got a refund for my item
March 29, 2022
Reply from Not in use
Hi,
We communicated this with you straight away and processed a refund for you in a timely manner. You stating you barely get any response when you know that’s not true is a bit uncalled for don’t you think ?
Regards, TRNDZ Boutique
Terrible service from start to finish
March 23, 2022
Order 6485
Order 6485? Why so long? £600 you’ve stolen. Where is my money? Why do this?
March 15, 2022
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