troocost.com Reviews 621

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and extensive knowledge, often highlighting their ability to secure excellent deals and provide clear explanations. Many people appreciate the outstanding customer service, noting the team's responsiveness and dedication to resolving issues efficiently. The service is consistently described as hassle-free, with customers valuing the smooth process and significant cost savings achieved. However, some customers also noted issues with contract changes and delays, which resulted in unexpected costs and customer dissatisfaction. A few other people also felt that initial promises regarding flexible rates were not met, leading to higher payments than anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the helpfulness and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and efficiency... See more

Price

Consumers find price to be positive, with many reviewers reporting competitive and fair pricing. Customers... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Ashleigh after sending her an email to help with 1 of our client's electricity renewal. Ashleigh was friendly and polite and got straight onto getting prices for us. She kept me informed... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Aaron Lee at CLA Energy Services. He was really helpful, approachable, and quick to respond to any questions I had. Everything was explained clearly, and I felt supported... See more

Company replied

Rated 5 out of 5 stars

Can’t thank Sonnie Terry enough for the work she’s done on my salons so far, got my renewal done at almost 50% less than I was paying, trustworthy, kind and honest from start to finish. Helped me out... See more

Company replied

Rated 5 out of 5 stars

We have been working with our broker David Lamb for over a year now, and the service has been outstanding from start to finish. he has supported us with our organization's energy accounts and has been... See more

Company replied


Company details

  1. Price Comparison Site

Written by the company

Compare and find the best energy prices for your business with troo, a fairer way to pay for your energy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

621 reviews

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Rated 5 out of 5 stars

Lindsey - What a Gem!

I have been dealing with Lindsey and she is wonderful! Not only has she got me good prices for the gas but she has helped me deal with someone pretending they are calling from the current energy company and into a right saga! She has handling it like a real trooper! The world needs more people like Lindsey! Troo you have a real gem there. Thanks for the help getting this in place and handling the drama.

September 19, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you so much for writing such a brilliant review. We are really pleased you have had the help and support you needed. The world does indeed need more Lindseys!

Rated 5 out of 5 stars

Top quality work

I was approached by Anita at one of our sites. Usually I’m not interested in any sales pitch or anything like that, however Anita took a personal interest to our business and offered to help reduce our utility bills. Anita offered a full hands on approach where everything was handled by herself making the transition smoother and easier for us. She was very involved, caring, honest and fun. Anita worked very fast with us to get things sorted and understood the needs of our business. Her friendly and professional approach definitely made her the right person for the job. Anita hasn’t got an easy task, but because of her knowledge in the field, she effortlessly dealt with any obstacles. Anita’s colleague Jonny also gave me a call and updated me as to how we were getting on. Due to the professionalism and pleasant experience we are now liaising with Anita across all our sites. Thank you Troo and your staff have been amazing!

September 1, 2025
Unprompted review
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Reply from troocost.com

Thank you so much for your lovely recommendation and review of the great support you have had from Anita. It's really good to know that we have been able to help you so much.

Rated 5 out of 5 stars

Thank you to Anita for coming in and…

Thank you to Anita for coming in and helping us with our complex energy problem, she was really helpful and got it all sorted in no time.

September 9, 2025
Unprompted review
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Reply from troocost.com

Thank you so much for the review. Well done Anita - you've done a great job here!

Rated 5 out of 5 stars

Aaron was endlessly helpful and patient…

Aaron was endlessly helpful and patient and got things sorted out quickly and efficiently.

September 8, 2025
Unprompted review
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Reply from troocost.com

Thanks for starting our week off so well! We're so pleased you're finding the support from Aaron so helpful.
Great job Aaron!

Rated 5 out of 5 stars

Really good communication

Really good communication. Very reassuring to know you have experts help assisting you navigate the energy market & assist the business to save a lot of money.

September 4, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

It's so great to read your review and mention the responsive communication you have received. Thank you for taking the time to write this recommendation.

Rated 5 out of 5 stars

Anita was so helpful

Anita was so helpful in finding my business a new electricity tariff. Would definitely recommend any services from her. Thank you

August 29, 2025
Unprompted review
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Reply from troocost.com

Thanks for the lovely recommendation and well done Anita!

Rated 5 out of 5 stars

5* service all the way!

Thankyou so much Troo & our new account manager Sonnie Terry, for your services so far, invaluable input to our energy accounts at our learning centre! Honest, Reliable, made the process completely stress free for me and managed to get us a significant saving against our current set up!

Will Definitely be recommending!

July 29, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

What a great review - thank you for taking the time to write this recommendation! We aim to make things stress free and it's great to see you are feeling the benefit of that.
Well done also to Sonnie - great work.

Rated 5 out of 5 stars

Straightforward honest intelligent…

Straightforward honest intelligent appreciation of the issues involved.
Satisfactory outcome.
Aaron Lee of CLA energy

August 26, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for this great review - its great to see that Aaron has been able to provide you with the support you have needed.

Rated 5 out of 5 stars

Very impressive

Troocost was very impressive overall in moving me to a less expensive supplier and, when one small matter arose, Aaron Bell was very efficient at resolving it. My electricity is MUCH lower than it was previously.

August 20, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for your review - its great to see we have helped you with a new supplier and also resolved your query.

Rated 5 out of 5 stars

Above and beyond

Aaron was not only able to validate that my new invoiced charges agreed with the new contract, he was able to talk with my electric supplier and answer a couple of extra questions expeditiously.

August 18, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for this lovely review regarding the support you have had from Aaron.

Rated 5 out of 5 stars

Anita was very professional when…

Anita was very professional when looking at my usage of my gas and elec thank you so much for ur help.

August 15, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for the great review on the support you have had from Anita.

Rated 5 out of 5 stars

Fantastic help

Fantastic help
Kym is a breath of fresh air and at a stressful time was a great help,
Thank you

August 1, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you so much for the great feedback. It's great to read how helpful you have found the support from Kym - thank you

Rated 5 out of 5 stars

Helpful and Honest

Ashleigh helped with a problem with our electric even though it was not her that sorted out the contract.

July 31, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for taking the time to write us a review. We're delighted to see how helpful and honest you have found us.

Well done Ashleigh on a great job!

Rated 5 out of 5 stars

Good advice in unusual circumstances


We needed a short term deal for our gas as our business is due to move premises. Johnathan worked hard to get us the best deal and gave us good advice.
I found the company polite easy to deal with and would recommend them.

July 31, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you for taking the time to leave us a review. We're really happy to see you have found us easy to work with and thank you for your recommendation.

Rated 5 out of 5 stars

Have now used Troo for four years and…

Have now used Troo for four years and have been very impressed with their level of service. Any issues were dealt with quickly and efficiently.

April 3, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

What a lovely review -thank you so much. Our service is a really important part of what we offer at Troo and it's great to read you are finding us so responsive and efficient.

Rated 5 out of 5 stars

Another renewal completed by Cameron…

Another renewal completed by Cameron Morris, fast, efficient and always drills down to ensure we get a 'fair price'

July 24, 2025
Unprompted review
troocost.com logo

Reply from troocost.com

Thank you so much for the great feedback on Cam's support. Well done Cam!

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