Troostwijk Auctions Reviews 10,187

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I am extremely satisfied with the way the auction worked, and the subsequent support when the minimum price defined by the buyer was not reached. The price of the scooter I bought was acceptable, and... See more

Company replied

Rated 5 out of 5 stars

Troostwijk offers a great variety of lots and the bidding is very easy. Both the online site and the Troostwijk app are stable and interesting lots are easy to find. My company operates in the field g... See more

Company replied

Rated 4 out of 5 stars

The Troostwijk online site is very good. I have been using it for over 10 years. Its usability has deteriorated a lot recently. It often freezes, it logs you out during bidding, and it only partiall... See more

Company replied

Rated 1 out of 5 stars

When products picked up do no match the lot's description, they and have clearly hidden (masked) damages that cannot be seen in an, they deny any kind of claim and don't give any buyer protection, the... See more

Company replied

Company details

  1. Online Auction Service

Written by the company

Worldwide auctions of industrial assets. Get the most out of it.


Contact info

3.7

Average

TrustScore 3.5 out of 5

10K reviews

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Rated 4 out of 5 stars

Nice and simple.

October 27, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Mr. Sauders, 
Thank you so much for your review and the score. We are happy to hear everything is clear, in case you do have any future questions please do not hesitate to reach out.

Rated 5 out of 5 stars

Excellent Auction Platform for Car Buyers - Highly Recommend!

I recently bought a car through this auction site and I couldn’t be happier with the experience. The platform is well-designed and easy to use, making it simple to find the right vehicle and contact the seller. Communication was fast and straightforward, and the whole process felt very safe and transparent.
The car turned out exactly as described — clean, well-maintained, and with all the details accurately listed in the ad. Payment and delivery went smoothly, and I really appreciated the ability to track the progress of the transaction through the site.
Overall, it was a great experience from start to finish. I got a fantastic car at a fair price, and I’ll definitely use this platform again in the future. Highly recommended!

October 24, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Ultima biuro,
Thank you very much for your review. We are really happy to hear that the experience was positive, you like the platform, and the process went smoothly. Most of all we are glad to hear you like your car and we hope you will enjoy it for a long time. Thank you so much for the recommendation!

Rated 5 out of 5 stars

Serious company

October 20, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Ionica, 
Thank you very much for your review and the excellent score. We are happy to hear you like our business and we will keep doing our best to help you find great lots.

Rated 5 out of 5 stars

Adventure. It is a great experience and a diverse…

It is a great experience and a diverse merchandise, fully enjoying time for me.

October 24, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Iucian, 
Thank you for the review and the excellent score. We are very pleased to hear you enjoy the experience and hope you will enjoy your won lot.

Rated 5 out of 5 stars

The app is very good

The app is very good , it easy to handle , only problem is the customer service , it take too much time to respond or resolve a problem , but overall the platform is very good!!

October 24, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Stefan, 
Thank you very much for your review and the great score. We are glad to hear you like the app. If it ever takes too long to get an email answered, please reach out by phone, and if it is busy on the line we advise to call a little later in the afternoon, it is usually a little quieter then.

Rated 5 out of 5 stars

Good to know'

The most important thing on the Troostwijk platform is the peace of mind that you’ll either receive the item you’ve purchased or get your money back. Sometimes the 19% fee may seem high, but it's worth it when compared to the risk of paying and never receiving the goods.

As for the platform itself, everything runs smoothly — from registration to bidding and final purchase. It's a reliable system that gives buyers confidence, especially when dealing with international sellers.

October 22, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Matei, 
Thank you so much for the review and the kind words. We are glad that you are happy with the system and our processes. If you ever have any issues or question, please reach out and we will help you to the best of our abilities.

Rated 5 out of 5 stars

Great company thanks

October 22, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Florin, 
Thank you very much for the review and the positive words. We are glad to hear you are happy with us!

Rated 5 out of 5 stars

Safe and Secure platform for auctions

October 22, 2025
Unprompted review
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Reply from Troostwijk Auctions

Dear Ahmed, 
Thank you very much for your review and great score. We are happy to hear it is a safe place for you to browse and check, and this is very important to us. In case you have any future questions, please let us know and we will do our best to help and assist you.

Rated 5 out of 5 stars

New experience for me - there is place to be better once.

For me it is new experience but there at the TROOSTWIJK AUCTIONS plenty good stuff.
What’s about purchasing- it is very easy to register and start bidding.
Regarding commissions it is very brutal actually but when it’s clear it is clear.
Regarding additional costs- would be nice to get explanation before buying for what I will need to pay those extras on top of 19%
Payment. That part isn’t very comfortable- need to do some hard work.
And. Data collection after purchase for organising logistics- not clear but time slots very strict.

October 22, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Rytis, 
Thank you very much for your review and the score you have given us. We are happy to hear you can find a lot of good lots on our site. The additional costs can consist of many different things, for instance the costs for sending a lot or the renting of a forklift to help you with collection. If you have any questions about it, please let us know and we would be happy to further inform you. It is important to take note of the days that a lot has to be collected since these are indeed pretty strict, but if you run into any issues let us know as soon as possible, so we can see what can be done.

Rated 5 out of 5 stars

Nice experience

Nice experience, the app is very easy to use.

October 21, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Baraboi, 
Thank you for your review and the great score. We are happy to hear you like the app and that it is user friendly. We hope you are very happy with your recent purchase!

Rated 5 out of 5 stars

Been working with Troostwijk since 2011…

Been working with Troostwijk since 2011 and it has been an important tool for our business

October 21, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Caro Fernando,
Thank you very much for your review and the wonderful rating! We are delighted that you have been our customer for so long and that we have been able to play a positive role in the success of your business. We hope that this will continue in the future and that we will be able to work together for a long time to come!

Rated 5 out of 5 stars

Excellent

Excellent, professionally managed, transparent and efficient, thank you, Janka

October 21, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Janka, 
Thank you so much for your review and the kind words! We are happy to hear everything went well and wish you all the best luck with future auctions.

Rated 5 out of 5 stars

perfect service

perfect service

October 21, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Beste Karim,
Hartelijk dank voor je review en de mooie beoordeling. Ik hoop dat je heel tevreden zal zijn met je recente aankoop en er veel plezier aan zal beleven!

Rated 5 out of 5 stars

Very thankful customer!

I am an old customer of Karner Dechow, and later of Troostwijk. I am very thankful for all the services that Troostwijk has given to me. Everything is super on this site.

November 1, 2024
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Bogdan, 
Thank you so much for the time you took writing the review and for the excellent score. We are thankful to have you as a customer, happy to hear you like our platform and hope to continue our cooperation far into the future.

Rated 2 out of 5 stars

Poor comunications

Poor comunications! I won some stuff two weeks ago and i still have to be notified about the pickup schedule. Now they told me to write an email to surplex…. Bad experience!

October 17, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Gastaldi,
Thank you very much for your review and feedback. Some auctions on our website are indeed from Surplex, which is stated in the auction text and can also be recognised by the auction number. If it starts with A7-, it is an auction from Surplex, and you will need to submit your questions to them. If it ever takes too long to receive a delivery schedule, please let us know.

Rated 4 out of 5 stars

Easy to navigate website

Easy to navigate website, but there are some issues with translation (very serieus ones in one language it is said that its an item with alocation and in other one not)

October 17, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Patryk, 
Thank you for the review and the nice score. We are happy to hear that in general, navigating our website is to your liking. It should not happen that a lot in one language has allocation, and the same lot in a different language does not. In case you ever notice it again, please let us know and we will update the website. Thank you in advance!

Rated 5 out of 5 stars

Great experience

October 10, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear,

Thank you for your review,
Good to hear you had a great experience!

Rated 4 out of 5 stars

App works well and the bidding was…

App works well and the bidding was fine. I am waiting for the delivery and hope all to go well.

October 14, 2025
Unprompted review
Troostwijk Auctions logo

Reply from Troostwijk Auctions

Dear Ana,

Thank you for your feedback! Great to hear the app and bidding worked well. We hope the delivery goes smoothly too.

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