unbouncepages. Reviews 4,628

AVOID AT ALL COSTS - I bought a pair of trousers from Trouva in March 2025 which never arrived. Despite lots of emails, they ignored me completely and I eventually came onto Trustpilot to write a bad review. A month later they replied to the review, apologising and saying they were looking into it. More emails sent, still heard nothing. They've effectively stolen my money.

Had to issue a chargeback through my bank, there's no other way of getting your money back as no one responds to any of the emails. They've basically just run off with our money.

Can’t believe I ordered from this site before checking reviews!! Of course I have been tracking my packages via the link they provided. Got email packages were delivered but as you might guess I received nothing!! FAQ says to contact carrier which I would but there is nothing that tells me the company used to supposedly delivered my package! I am out around $50!! So tired of these scammers!!!

I ordered a dress in April and waited patiently as they kept giving me different delivery dates. When I finally got it two months later, it was the wrong size. I sent it back and they kept over $40 stating it was for restocking and shipping fees even though shipping in my case was supposed to be free.I will never order from them again.

Returned an item as told and then no contact, had to constantly chase and emails bounced, no way of contacting them. Finally got a refund 2 months later…shocking customer service. Avoid at all costs.

Still waiting for a lot of my money from December till February. They are bankrupt, use small businesses and go to a new investment. Don't work with theml. I sent a lot of products to their customers, but still waiting for my money.

One Star — Never Again

Absolutely shocking experience with Trouva. I placed an order in March, paid immediately — and never received the item. After weeks of silence, I had to chase repeatedly just to be told in April that they couldn't fulfill it due to "logistical issues" and that I'd get a refund in 3–5 working days. It's now late June — still no refund. Every email was met with vague apologies and promises to "escalate" — but nothing happened.

It should not take three months, multiple emails, and legal threats to get back money for a product they cancelled themselves. Offering a 5% voucher as compensation is honestly insulting.

Buyers beware: if something goes wrong, you’re on your own. I will never shop here again and strongly advise others to avoid Trouva unless you enjoy chasing your own money through a customer service void.

We sold with trouva for a number of years - the company kept running into trouble and has been bought countless times - one owner went into administration leaving a long list of debt to many small shops - the new owners that bought Trouva - don’t believe they have any responsibility to that debt - while legally that may be the case - it hardly makes them for the independents as they claim…shop direct the the shops!

Shocking. Trouva have been through multiple insolvencies and they're in a shambles. They stopped paying retailers so retailers stopped working with them. I bought a product without realising this and it's taken 3 months to get a refund which was finally done through Klarna. Trouva are still yet to refund the purchase despite the order never being shipped.

They now have new owners so maybe it will get better, but in the meantime avoid at all costs.

As with the many reviews.
Money taken and nothing arrived. Standard so sorry email from Shaun. now not responding to emails.
Frankly I do no understand how they have not been closed down. It is Fraud, theft and a scam !
totally disgusting !!! DO NOT USE

Follow on from reply

I ordered on 25thish May, Money was taken 31st May ( not 1st June) unless I am greatly mistaken this is far more then 4 days !
I will look forwards to receiving my refund

Update

I emailed 3rd June, shaun replied 4th, I responded and Shaun replied on the 5th. I have heard NOTHING until today. so to say you have kept in touch virtually daily is simply not true.
At the moment you have my money ( since 31st May)
and I have nothing. I'm not sure how you would categorise that ?
You say you have refunded me today, so it remains to be seen if I receive that.
you seem to be very good at responding on trust pilot but unable to send emails to customers who's money you have ? funny that !
The purpose of my review is to save other people from having to fight this fight with you. if it means they shop elsewhere then good.
I don't think silly little winky icons at the end of your replies do much for your professionalism and doesn't lead me to think you are really that bothered by your endless terrible reviews.
maybe time to rethink your business plans if you are unable to cope with orders. interestingly no problems with taking the money side of the business ?

In response to your ‘ did you get your refund Beki ? ‘ 24/6/25
Yes I did from my building society NOT YOU !!!!!
I had to start a disputed transaction and my building society refunded me !
YOU DID NOT so don’t imply on here that you did !
I have ignored your emails ( 2) as you had ignored SO many of mine and it’s really very annoying isn’t it !

You are an awful company, so rude, one of the emails you sent me started ‘ let me get this straight, we are a small company ‘ !!!! ……. so untrustworthy it’s all smoke and mirrors and implication that you are ‘ a small company doing its best ‘ well stop taking money from people and sort your refunds out !
You should really be closed down it’s disgusting !
Please anyone reading this DO NOT BUY from this company

ordered some shoes, never received it and impossible to contact to customer service.

Trouva is fresh and innovative, allowed me to find objects that I wanted and didn’t expect to be so beautiful. Has become my favourite website. I wanted generic objects, but I found instead objects with taste that I wouldn’t have found otherwise. I was satisfied with every purchase. Has made my kitchen refurbish much easier and make my new flat look good.

After my review of failure to refund me - they mailed to say I’d be receiving the money I am owed. Of course nothing had come of it. Hot air. Totally untrustworthy business now. Would advise against shopping with them.

I had a fantastic experience shopping with Trouva. The website is beautifully designed and easy to navigate, offering a wide selection of unique products from independent boutiques. I appreciated the detailed product descriptions and fast checkout process. My order arrived quickly and was beautifully packaged, which made it feel extra special. Customer support was prompt and helpful when I had a question about shipping. I’ll definitely be shopping here again—highly recommend for anyone looking for something a little different from the usual online stores

Similar to the endless reviews and feedback given this past year alone - ordered/no item received/standard email of 'technical issues' sent/few emails with 'Greg' & 'Chloe' re refund/silence.

Chased 4 x times.

If I can, will send onto Trading Standards but doubtful it'll go anywhere.

Co. was fab a few years ago. Badly run business now, prior to and/or since takeover.

Also experiencing ‘radio silence’ waiting for a refund weeks later! If they had issues they should have mentioned before letting people still purchase. Not happy!

Do not buy anything from this company.
Yet AGAIN!!!!?ANOTHER RUBBISH EXCUSE FOR NOT ISSUING MY REFUND
DO NOT BUY ANYTHING FROM TROUVA

Order 27171:
Keep in mind that I paid 9.99 euros for 'premium shipping' (3-4 days) and the overall order is 120 euros.
I ordered some products on Trouva on the 19th of March 2025. I received a confirmation email right away and the Klarna payment was confirmed. Then I noticed that the order did not appear on my Trouva account despite the confirmation email and the first installment being paid. So I wrote to Trouva and they answered me 1 week later, telling me they would monitor the status of my order.
1 week later (on the 3rd of April), I received an email telling me that they had no news from the shop, so I asked for a refund. I was told by the customer service that I would receive the refund in 5 working days, which never happened. I am still waiting for it.
I wrote an e-mail on April 16th (9 working days later) asking for my refund to be processed and got no answer. On April 22nd (19 days later), I sent an email asking for the refund both on the website and to the person who was previously answering me but decided to ignore my e-mail (Chloe). Weirdly enough, when I went through the website, Chloe and another employee (Greg) replied the next day. Mind you, I said I would give bad reviews, so I guess they decided to finally respond.
Both told me that there have been issues since the company was bought. Chloe told me they would try to process the refund 'by the middle of next week' and Greg told me he would monitor the ordeal and that he had told the 'finance team' about it. My following mail was left unanswered by both employees. It's been one week.
To conclude: they only reply when they want to and they are clearly trying to keep the money since the company is going through hardships. They play games thinking consumers will get tired and let it go. I don't think customers will get a refund. There are a lot of similar reviews on Trustpilot from other countries in Europe, but the UK too.
It is a scam. I have been going through this process with this company for more than a month now.

Order 27171 :
Gardez à l'esprit que j'ai payé 9,99 euros pour la « livraison premium » (3-4 jours) et que la commande globale est de 120 euros.
J'ai commandé quelques produits sur Trouva le 19 mars 2025. J'ai immédiatement reçu un e-mail de confirmation et le paiement Klarna a été confirmé. Puis j'ai remarqué que la commande n'apparaissait pas sur mon compte Trouva malgré l'email de confirmation et le premier versement effectué. J'ai donc écrit à Trouva et ils m'ont répondu 1 semaine plus tard, me disant qu'ils surveilleraient l'état de ma commande.
1 semaine plus tard (le 3 avril), j'ai reçu un mail m'informant qu'ils n'avaient pas de nouvelles de la boutique, j'ai donc demandé un remboursement. Le service client m'a dit que je recevrais le remboursement dans les 5 jours ouvrables, ce qui ne s'est jamais produit. Je l'attends toujours.
J'ai écrit un e-mail le 16 avril (9 jours ouvrables plus tard) demandant que mon remboursement soit traité et je n'ai reçu aucune réponse. Le 22 avril (19 jours plus tard), j'ai envoyé un e-mail demandant le remboursement à la fois sur le site et à la personne qui me répondait auparavant mais a décidé d'ignorer mon e-mail (Chloe). Bizarrement, lorsque j'ai parcouru le site Web, Chloé et un autre employé (Greg) ont répondu le lendemain. Remarquez, j'ai dit que je donnerais de mauvaises critiques, alors je suppose qu'ils ont finalement décidé de répondre.
Les deux m'ont dit qu'il y avait eu des problèmes depuis le rachat de l'entreprise. Chloé m'a dit qu'ils essaieraient de traiter le remboursement « d'ici le milieu de la semaine prochaine » et Greg m'a dit qu'il surveillerait l'épreuve et qu'il en avait parlé à « l'équipe financière ». Mon courrier suivant est resté sans réponse de la part des deux employés. Cela fait une semaine.
Pour conclure : ils ne répondent que lorsqu'ils le veulent et ils essaient clairement de garder l'argent puisque l'entreprise traverse des difficultés. Ils jouent à des jeux en pensant que les consommateurs vont se lasser et laisser aller. Je ne pense pas que les clients seront remboursés. Il existe de nombreux avis similaires sur Trustpilot provenant d'autres pays d'Europe, mais aussi du Royaume-Uni.
Il s'agit d'une arnaque. Je suis en train de suivre ce processus avec cette entreprise depuis plus d'un mois maintenant.

Trouva cancelled my order due to a technical issue on 4/4/25 stating that they would refund immediately and I have still not received a refund over 3 weeks later. No response from them to my emails either. DO NOT TRUST THEM!