having been involved with the claims industry for many years i know that despite all the assurances the service doesn't always come up to scratch. I was extremely pleased with the service i received ,... See more
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I recieved the wrong device but this was amended however the chosen carrier claimed "trying" to deliver when there was with 100% certainty someone was home. so this was rescheduled to Saturday but now... See more
Company replied
Millions times better than all other insurance. I lost my handset and I was worried but I can't believe how fast and efficient they are . It's just amazing . LIVINIA claim agent was great helpful... See more
Brilliant service to be quite honest, submit the details onto the web portal - great for doing when you're at work and you don't have time for an extended phone call - and within an hour or so, the ap... See more
Company replied
Company details
Information provided by various external sources
Innovative Claims Management 📱🏡. Monitored from 8.30am-5pm Mon-Fri
Contact info
Carden Street, WR1 2AT, Worcester, United Kingdom
- www.trsclaims.co.uk
4.6
Excellent
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very quick and simple process
Very quick and simple process
The claims process was handled online, messages we're replied to within hours, and my new phone with me in a week.
July 31, 2019
Unprompted review
Reply from TRS Claims
Hi David,
Thanks for your review,
Glad to hear you're pleased with the service, we're always here should you need us again.
Regards,
TRS
Great customer experience
Had a fantastic experience with Dylan and Lavinia, whilst EE were making the process a true nightmare - they went above and beyond to help as much as they could. Couldn't ask for a better experience.
April 3, 2019
Unprompted review
Excellent experience through and through
April 26, 2018
Unprompted review
Do not let your insurer appoint TRS!
TRS suggested a replacement that was not a like for like and cost way less than the original. Their engineers also suggested replacing a component in the new one from the original to bring it up to spec, which would void the warranty.
The game of ping pong between them and my insurer was just ridiculous and they failed to provide the insurer with new information discussed with me. Very poor communication skills and unprofessional engineers.
November 14, 2017
Unprompted review
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