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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the personalized and understanding approach they received. Reviewers also appreciate the well-maintained locations and the friendly community environment, often describing the parks as lovely and well-presented. However, some customers expressed dissatisfaction with certain aspects of the product, specifically regarding the development of green spaces. There were also occasional concerns about communication from some Regency staff and customer services, with a few people mentioning slow replies or feeling their issues were not adequately addressed.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and professionalism of... See more

Location

Users describe positive interactions with location, often highlighting beautiful settings, countryside views,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise representatives... See more

Product

People report ambiguous experiences with the product. Some customers had very positive experiences, praising... See more

Based on these reviews

Rated 5 out of 5 stars

From the first moment of meeting the representative Belinda, we immediately felt at ease and were confident of the information presented. We saw four homes for sale and there was one in particular t... See more

Company replied

Rated 5 out of 5 stars

Tall Trees Park...groundsman Chris is keeping our pool in pristine condition.. it looks so inviting... Szimi our manager is brilliant...listens/responds and is doing a great job Reece our other gr... See more

Company replied

Rated 5 out of 5 stars

We moved to Forest Edge Court seven months ago and found it to be a friendly community set in a wonderful environment. We are thankful to the support given by the site managers Karen and Eric as we se... See more

Rated 5 out of 5 stars

We are moving into our new park bungalow in Reculver soon and have been dealing with Lisa Scales throughout. Lisa is a credit to your company. She has responded quickly to our many emails and q... See more

Company replied


Company details

  1. Real Estate Developer
  2. Property Management Company

Written by the company

We redefine the art of modern living amidst the breathtaking landscapes of the United Kingdom. Whether you envisage yourself overlooking coastal vistas, nestled in the countryside, or within reach of cultural hubs, Regency Living offers a variety of enviable destinations to choose from.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

I live on Dolbeare Court in Landrake…

I live on Dolbeare Court in Landrake Cornwall.
When I bought my park home it was with a company named Royalelife. Since then Regency Living have taken over the park and have made good progress in making the park look good and have spent a lot of money on services such as mains electric and putting in main sewage works. I am so pleased with the park home I live in and the surrounding countryside. Sue the sales women is so helpful . My last review was a negative one due to the last owners who owned the park. The park homes that they have on sale are so modern and have everything a modern house would have. I love living here.
There are a few issues that need to be sorted but other than that life is generally good on Dolbeare Court .

April 15, 2026
Unprompted review
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Reply from Regency Living

Thank you for taking the time to update your review and share your experience at Dolbeare Court.

It’s great to hear that you’re enjoying your home and the surrounding countryside, and that you’ve seen positive progress across the park since Regency Living took over. We’re also pleased to hear your kind comments about Sue—she will be delighted to know she’s made such a positive impact.

We appreciate your recognition of the investment being made into infrastructure such as mains electric and sewage works, as well as the overall improvements to the appearance of the park.

We also note that there are still a few issues to be resolved, and please be assured that we remain committed to continuing improvements across Dolbeare Court. Feedback like yours is important in helping us prioritise and address outstanding matters.

Thank you again for your balanced and thoughtful review—it’s very much appreciated.

Kind regards,
Regency Living

Rated 5 out of 5 stars

We were shown around by Sarah who was…

We were shown around by Sarah who was friendly, professional and incredibly knowledgeable. A beautifully landscaped setting and we were very impressed.

April 11, 2026
Unprompted review
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Reply from Regency Living

Thank you for taking the time to share your experience.

We’re delighted to hear that Sarah made such a positive impression—her friendly, professional approach and knowledge are exactly what we strive for across all of our teams. We’ll be sure to pass on your kind comments to her.

It’s also wonderful to hear that you were impressed with the landscaped setting. Creating and maintaining beautiful surroundings for our residents and visitors is something we take great pride in.

Thank you again for your feedback.

Kind regards,
Regency Living

Rated 4 out of 5 stars

A worrying time


We purchased a park home through a part-exchange scheme with Regency Living, and initially, the experience was very positive. The process at the beginning was smooth, and we felt confident and happy with our decision.
We moved in and started planning our retirement living in such a beautiful setting.
You can read our story on the Omar website and Regency have used us in a case study on their advertising campaign, which we were happy for them to do.
After spending a sizeable amount on perfecting our forever home, unfortunately we started to encounter problems with over hanging branches from the boundary of the park.
Our residents association team are working tirelessly to help resolve this issue which is ongoing but not looking hopeful.

Therefore, six months down the line, what started as a promising and reassuring move has turned into a worrying time for us.
My advice to anyone buying a property on Forest Edge Court would be:
Yes it is beautiful, friendly and a lovely place to live.
Just don't spend your hard earned money on a property on Bunnywood Drive backing onto the forest as you will have the threat and worry of branches falling onto your property and the risk of hurting us and our dog and ruining our lives.

April 3, 2026
Unprompted review
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Reply from Regency Living

Thank you for taking the time to share your experience. We are pleased to hear that your initial journey with Regency Living was a positive one and that you have enjoyed the setting and community at Forest Edge Court.

We are, however, sorry to hear of your ongoing concerns regarding the overhanging branches along the boundary of Bunnywood Drive.

Following discussions with the Forestry Commission, Regency Living has been granted permission to undertake works to cut back the overhanging branches. However, after the Forestry Commission carried out their own assessment, the trees have not been deemed dangerous or at risk, and therefore such works are not considered necessary at this time.

While we recognise residents’ concerns regarding safety and the impact on their homes, we will continue to monitor the situation in line with the Forestry Commission’s guidance. We would also encourage any further concerns of this nature to be raised directly with the Forestry Commission as the responsible landowner.

We remain committed to maintaining the areas within our control to a high standard and to supporting residents where we are able within the scope of our responsibilities.

Rated 5 out of 5 stars

Regency Heights park home Poole, Dorset

We've e just moved to Regency Heights residential park home, the site manager Aiden has been great! Always helpful, attentive, friendly and caring. He has made the move so much easier than it might have been, because he listened to our needs. My husband has MND and struggles with his mobility, but Aiden has been kind and patiently waiting for him to mobilize. He's acted promptly when needed, and sorted out the little problems like arranging to have the water meter moved to accommodate the ramp needed for access to the decking for the wheelchair. I would highly recommend this site, and having such a lovely man managing it makes all the difference in the world.

March 25, 2026
Unprompted review
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Reply from Regency Living

Thank you so much for taking the time to share your experience.

We’re absolutely delighted to hear how positive your move to Regency Heights has been, and especially pleased that Aiden has made such a meaningful difference during what can be a challenging time. His helpful, attentive and caring approach truly reflects the standards we aim to provide across all of our parks.

It’s wonderful to know that he has been able to support both you and your husband with understanding and patience, and that practical adjustments—such as relocating the water meter to accommodate wheelchair access—were handled promptly to meet your needs.

Your recommendation means a great deal to us, and we’re very grateful for your kind words. We will be sure to pass your feedback on to Aiden.

Wishing you both every happiness in your new home.

Kind regards,
Regency Living

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Lisa at Reculver Court. From the very beginning, she was friendly, professional, and incredibly helpful, always taking the time to answer our questions and provide clear, honest information.

Although we ultimately decided not to go ahead with the purchase, this was purely a personal decision, and not a reflection of the service we received. Throughout the process, she was supportive, patient, and never pushy, which we really appreciated.

It’s clear she genuinely cares about her clients and takes pride in what she does. We wouldn’t hesitate to recommend her to anyone considering a home at Reculver Court.

Thank you again for all your help Lisa 💫

March 19, 2026
Unprompted review
Regency Living logo

Reply from Regency Living

Thank you so much for taking the time to leave such a thoughtful review.

We’re delighted to hear about your positive experience with Lisa at Reculver Court. She takes great pride in supporting customers with honesty, professionalism, and care, so it’s wonderful to see this reflected in your feedback.

While we completely understand that your decision not to proceed was a personal one, we truly appreciate your kind words and recommendation. It means a great deal to both Lisa and the wider team.

We wish you all the very best for the future, and should you ever reconsider in the future, you would be more than welcome at Reculver Court.

Rated 5 out of 5 stars

From the first moment of meeting the…

From the first moment of meeting the representative Belinda, we immediately felt at ease and were confident of the information presented. We saw four homes for sale and there was one in particular that caught our attention. It instantly felt homely thanks to Belinda’s keen attention to detail.
This led to us making an offer there and then and yesterday, having been guided through the purchasing documents (9 days later!) we took possession of the keys for our next beautiful home.
Thank you Belinda, you’re our star ✨

March 21, 2026
Unprompted review
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Reply from Regency Living

Thank you so much for your wonderful review.

We’re absolutely delighted to hear about your positive experience and that Belinda made you feel at ease from the very first meeting. Her attention to detail and dedication to helping customers find the right home truly makes a difference, so it’s fantastic to see this reflected in your journey.

Congratulations on your new home – we’re so pleased everything came together so quickly for you! We’re sure you’ll be very happy there and wish you many wonderful years ahead.

Belinda will be thrilled to read your kind words – thank you again for sharing your experience.

Rated 5 out of 5 stars

Regency Living

Belinda from day one of our journey to find our new home has been outstanding. We can't thank her enough for her guidance, professionalism and a great personality. We are so looking forward to this new adventure.

March 31, 2026
Unprompted review
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Reply from Regency Living

We’re thrilled to hear that Belinda has been such a positive part of your journey in finding your new home. Her guidance, professionalism, and warm approach are exactly what we strive to provide, so it’s wonderful to see this recognised.

It’s an exciting time, and we’re delighted to have been part of the start of your new adventure. We wish you many happy years ahead in your new home.

Rated 5 out of 5 stars

The representative Lisa Scales is first class

The representative Lisa Scale’s was incredible she answered all questions very honestly additionally she was very patient, helpful and informative.
Unfortunately I will not be purchasing the park home, which was fantastic, but personal circumstances have prevented my purchase

March 6, 2026
Unprompted review
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Reply from Regency Living

Thank you for your kind review.

We’re delighted to hear that Lisa provided such a positive experience and that she was able to support you with honesty, patience, and helpful information throughout your enquiry.

We’re sorry to hear that your circumstances have prevented you from moving forward with the purchase at this time, but we completely understand that these situations can arise. Should things change in the future, we would be more than happy to assist you again.

Wishing you all the very best, and thank you again for your feedback.

Rated 5 out of 5 stars

Reculver Court Visit

We visited Reculver Court on the open weekend. Lisa greeted us & was very friendly, helpful, knowledgeable & patient with us while showing us some lovely homes. Although none of them are suitable for us at the moment, we liked the park & would consider another visit in the future.

March 7, 2026
Unprompted review
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Reply from Regency Living

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that you enjoyed your visit to Reculver Court and that Lisa made you feel welcome. She takes great pride in ensuring visitors have all the information they need and in showing the homes at a relaxed pace, so it’s wonderful to hear that this was your experience.

Even though the homes available at the moment may not be quite right for you, we’re really pleased that you liked the park and would consider visiting again in the future. You would be very welcome to return, and Lisa would be more than happy to help when the time feels right.

Rated 4 out of 5 stars

Just taking a perk!

We went to the showroom on a whim. We liked the location of the park and were interested to see what was offered. We were greeted by Lisa in a very warm and friendly manner. Her tour of the various show homes was knowledgeable and wonderfully paced. They are beautiful properties and although we are not yet ready to move, we will be looking at something and somewhere similar in the future.

March 5, 2026
Unprompted review
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Reply from Regency Living

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that you enjoyed your visit and that Lisa made you feel so welcome. She takes great pride in helping visitors explore the park at a relaxed pace and making sure they have all the information they need, so it’s wonderful to know that this came across during your tour.

We’re also pleased that you liked the location and the show homes. Even if you’re not quite ready to make the move yet, it’s great that you’re considering something similar for the future.

You’ll always be very welcome to visit again when the time feels right, and Lisa will be happy to help.

Rated 5 out of 5 stars

Moving into Regency Park Home

We have eventually moved into a fantastic Regency Park Home after living in our previous home for 39 years. This is now our retirement residence and thankfully we have received lots of assistance from Regency Homes to make the transition easier.
This assistance has been provided by Olivia Borham, Belinda Cadwallader both of whom we found nothing was too much trouble in helping us achieve this successful move.

February 25, 2026
Unprompted review
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Reply from Regency Living

Thank you so much for your wonderful review.

We are absolutely delighted to hear that you are now happily settled into your fantastic new Regency Park home after 39 years in your previous property — what a big and meaningful move! Knowing that this is your retirement residence makes it even more special, and we’re so pleased we could support you during such an important transition.

Olivia Borham and Belinda Cadwallader will be thrilled to hear your kind words. We’re very proud of the care and dedication they show our homeowners, and it’s lovely to know you felt that nothing was too much trouble.

On behalf of everyone at Regency Homes, thank you for placing your trust in us. We wish you many happy, comfortable years in your new home.

Rated 5 out of 5 stars

Compassionate and Businesslike

My Father in law is in process of moving to Reculver Court. The consideration and compassion from Regency has been exemplary.
Lisa Scales was professional, businesslike, friendly and transparent throughout.
A pleasure to do business with people who clearly put the customer first.

February 28, 2026
Unprompted review
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Reply from Regency Living

Thank you so much for your thoughtful review.

We’re truly grateful for your kind words regarding your father-in-law’s move to Reculver Court. We understand that this can be a significant transition, and it means a great deal to know that you felt supported with care and compassion throughout the process.

Your feedback about Lisa Scales is especially appreciated. Lisa takes great pride in being professional, transparent and approachable, and she will be delighted to know her support has made such a positive impact.

Thank you again for placing your trust in us. We wish your father-in-law every happiness as he settles into his new home.

Rated 5 out of 5 stars

Tracey has been excellent from our very…

Tracey has been excellent from our very first enquiry and we are now living our dream. Our park home is exquisite and we have settled in nicely. Such a big move from the West Midlands but no regrets. Thank you Tracey and the team.

February 27, 2026
Unprompted review
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Reply from Regency Living

Thank you so much for your lovely review.

We’re absolutely delighted to hear that you’re now settled in and living your dream. Making such a big move from the West Midlands is no small decision, so it’s wonderful to know you have no regrets and are enjoying your beautiful new home.

Tracey will be thrilled to read your kind words. She is passionate about supporting our homeowners from that very first enquiry right through to move-in day and beyond, so it means a great deal to know she made such a positive difference to your journey.

Thank you for choosing Regency Living. We wish you many happy and relaxing years in your exquisite new park home.

Rated 5 out of 5 stars

Reculver Court Viewing Appointment

We went to Reculver Court to see whether a move there was suitable for us.
The onsite sales advisor, Lisa, was
absolutely fantastic. Totally professional, knowledgeable, approachable and very personable.
Time wasn't an issue and Lisa allowed us to see a selection of park homes and return to view a couple we were interested in.
We didn't feel pressurised to commit to a purchase and left to consider our options.

February 23, 2026
Unprompted review
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Reply from Regency Living

Thank you very much for taking the time to visit Reculver Court and for leaving such a wonderful review.

We’re delighted to hear that Lisa made such a positive impression. She takes great pride in ensuring every visitor feels welcome, well-informed and comfortable, so it’s fantastic to know you found her professional, knowledgeable and personable.

Buying a park home is an important decision, and we firmly believe our customers should have all the time and space they need to explore their options without any pressure. We’re pleased that you felt able to view a range of homes, revisit those you liked, and leave to reflect at your own pace.

Rated 5 out of 5 stars

Very professional

Very professional, all went very smoothly. Plenty of up front information supplied and excellent communication from the agent.

February 10, 2026
Unprompted review
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Reply from Regency Living

Thank you for taking the time to leave such a positive review.

We’re delighted to hear that you found the process professional and that everything went smoothly. Providing clear upfront information and maintaining excellent communication are priorities for us, so it’s great to know this was reflected in your experience.

We truly appreciate your feedback and your support.

Rated 5 out of 5 stars

Regency Court. Newton Abbot

Its early days yet, I've only just started moving in , but Sue and Martin have been fantastic, really helpful and understanding. Sure I will like living here

February 9, 2026
Unprompted review
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Reply from Regency Living

Thank you for your lovely review and welcome to Regency Court!

We’re so pleased to hear that Sue and Martin have been fantastic, helpful and understanding as you begin settling into your new home. Moving can be a big step, so it’s great to know you’ve felt supported during these early days.

We’re confident you’ll enjoy living at Regency Court and wish you every happiness in your new home. If there’s anything you need as you continue moving in, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Dolbeare

Sue from Dolbeare has been fanatastic. So, so helpful, caring and friendly. Nothing is too much, answers all of your question, provides info and help. Sue ensures your experince is smooth and hassle free. Sue ensures all goes well. Such a wonderful person to deal with. Thank you.

January 31, 2026
Unprompted review
Regency Living logo

Reply from Regency Living

Thank you so much for taking the time to leave such a wonderful review.

We’re absolutely delighted to hear how positive your experience has been with Sue at Dolbeare. She truly cares about supporting our residents, and it’s fantastic to know that her helpful, friendly, and attentive approach made your experience smooth and hassle-free.

Your kind words mean a great deal, and we’ll be sure to pass your thanks on to Sue. We’re very grateful for your feedback.

Rated 5 out of 5 stars

Moving into 11 Ash Tree Close, Silver Mists

Having just moved in to 11 Ash Tree Close at Silver Mists I have to commend Aiden Carter for the excellent level of service provided from first meeting through to purchase.

He has been very courteous and helpful throughout this time and is a consummate professional.

I really appreciate the help and support he has provided at all times.

January 29, 2026
Unprompted review
Regency Living logo

Reply from Regency Living

Thank you very much for your thoughtful review, and congratulations on your move to Silver Mists.

We’re delighted to hear that Aiden provided such an excellent level of service from your first meeting through to completion. His courteous, professional, and supportive approach is exactly what we aim to deliver, so it’s wonderful to know your experience reflected that.

We truly appreciate your kind words and will ensure your feedback is shared with Aiden. We wish you every happiness in your new home at Silver Mists.

Rated 5 out of 5 stars

Aiden Carter and Robin Hildreth

Aiden Carter
May I take this chance to thank Aiden for how Professional,Polite,friendly he has been
He was very understanding about our requirements
he is very knowledgeable having spent a lot of time with him we feel we have become friends thank you Aiden for going the extra mile we love our new home

May I also take the chance to the Robin the Site manager for all the help he afforded us he to is a a wonderful person and is knowledgeable

TO THE MANAGERMENT OF Regency living you have two excellent members of staff AIDEN AND ROBIN at Regency heights how ever having not met all the other staff we are sure they are excellent at their duties aswell

January 19, 2026
Unprompted review
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Reply from Regency Living

Thank you so much for taking the time to leave such a thoughtful and generous review.

We’re absolutely delighted to hear about your positive experience with Aiden and Robin. Aiden will be thrilled to know that his professionalism, friendliness, and dedication made such a meaningful impact during your journey, and that he was able to go the extra mile to help you feel truly at home. Likewise, Robin’s knowledge and support on site are qualities we value greatly, and your kind words will mean a lot to him.

At Regency Living, we take great pride in our team, and feedback like yours reinforces everything we strive for. We’ll be sure to pass on your compliments to both Aiden and Robin, as well as the wider team at Regency Heights.

Wishing you many happy years in your beautiful new home, and thank you again for choosing Regency Living.

Rated 5 out of 5 stars

A daunting experience made easy with…

A daunting experience made easy with the lovely Lisa ,not pushy very professional. We had viewed another site and the sales rep was rubbish no info ,lisa gave me the confidence to say what I liked and didnt ,time was of no importance she waited while i looked in every cupboard and room 100s of times left knowing what we wanted a superb experience.

January 21, 2026
Unprompted review
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Reply from Regency Living

Thank you so much for taking the time to share your experience. We’re delighted to hear that Lisa made the process feel easy and comfortable for you. Taking the time to listen, never rushing, and making sure you felt confident to say what you did and didn’t like is exactly the experience we aim to provide.

It’s great to know you left feeling clear and confident about what you wanted — that’s what really matters.

Thank you again for your lovely feedback, and we wish you all the best moving forward.

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