I bought their chain lube kit for my royal enfield classic 500. I used the product as instructed by using the cleaner spray and supplied brush which worked very quickly and very efficiently, I then dr... See more
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I placed my order everything was in stock and was delivered very quickly.Im really impressed with everything I received and I shall b ordering from them again in the future
Hi, just received my Black Friday cleaning kit. Good delivery time and tracking updates. Arrived in good condition apart from a small leak from one of the lube bottles. Monkey Juice cleaner concentrat... See more
Company replied
Its hard to write a product review as i have never received the product - but there has been zero customer service so far. Ordered a Black Friday special on the 1st of March - super excited to get a c... See more
Company replied
Company details
Written by the company
Tru-Tension designs, manufactures and sells a range of high-quality maintenance solutions. All of our products are designed to withstand regular use while maintaining affordable prices. There is nothing quite like our leading products, the Tru-Tension Chain Monkey and Belt Monkey, on the market. Patent protected, our innovative designs have helped motorcycle and motorsport enthusiasts across the globe achieve precise chain and belt tension. Tru-Tension also design and formulate high-performance lubricants and cleaning products to keep all moving components and bodywork in the best condition for reduced wear and increased performance. Our products are right for all levels of enthusiast; whether you are an inexperienced rider, a daily commuter or a competitive racer. Our products are sold through our own website and various other online and offline retailers.
Contact info
United Kingdom
- Info@tru-tension.com
- www.tru-tension.co.uk
4.1
Great
448 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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An amazing company
The customer service is amazing, the support the guys give us brilliant and their products are even better. The support they give to charities and fundraisers is unmatched. An absolute amazing company inside and out
April 11, 2024
Unprompted review
Reply from Tru-Tension Ltd
Thank you so much for the incredible feedback! We're truly grateful for your kind words and support. It means the world to us to know that our customer service, products, and charitable efforts are making a real difference. We're proud to have customers like you backing us — it’s what drives us to keep improving every day. Thanks again for being part of the journey!
Will it ever arrive?
Its hard to write a product review as i have never received the product - but there has been zero customer service so far. Ordered a Black Friday special on the 1st of March - super excited to get a clean bike - tracking showed it arrived in Sydney on the 7th of March and after almost a month its being returned to sender? Am hoping Tru-Tension read this because they haven't responded to contact us requests sent via website, DM on insta or emails. Happy to update review if I ever receive the product
April 5, 2024
Unprompted review
Reply from Tru-Tension Ltd
Hi Jonathon,
Thanks for your message. I can see you emailed us yesterday, please allow up to 36 hours for our team to respond over busy periods, though we aim to get back within 24 hours.
We apologise that you've not had a good experience so far. Unfortunately, delivery issues are out of our control sometimes, and it looks as though your parcel may have been damaged in transit. Therefore the courier company has deemed it safer to return it back to us.
Now that we have had this brought to our attention, a replacement order is on its way to you on an alternative courier service to ensure this doesn't happen again.
Thanks again for reaching out, and we look forward to you getting your product. Apologies again on the delay and inconvenience.
Tru-Tension Customer Support
Ordering was easy and my goods arrived…
Ordering was easy and my goods arrived promptly and well packed. The set was purchased as a birthday present and the recipient has not opened it yet. I will update this review when I have more info.
March 18, 2024
Super quick delivery and great products
February 16, 2024
Black Friday deal
Hi, just received my Black Friday cleaning kit. Good delivery time and tracking updates. Arrived in good condition apart from a small leak from one of the lube bottles. Monkey Juice cleaner concentrate and empty spray bottle are a great idea ! Only dissapointment was both lube bottles are just a bit over half full which is a bit decieving, marketing 100mL bottles with just over 50mL contents. Thanks, Colin
February 29, 2024
Unprompted review
Reply from Tru-Tension Ltd
Hi Colin,
So sorry to hear about your leak. If you reach out to the team at orders@tru-tension.com they will help assist you with a replacement product.
In regards to the lubriant, we apologise you are unhappy with the sizing. On our adverts and website we state it is a 50ml lubricant, and on the bottle it states that it's a 50ml lubricant with a larger bottle so it's easier to mix/shake before use. We hope this helps!
Easy process from ordering to delivery.
January 19, 2024
Easy to use web page great products…
Easy to use web page great products with quick delivery
January 19, 2024
Excellent products
January 18, 2024
All arrived on time great products
November 20, 2023
Great product
December 18, 2023
Great product excellent service
December 18, 2023
Purchased tru-tension products…
Purchased tru-tension products previously and now having the grime guard to protect my breaks is a game changer. Keeps my bike tip top and running throughout the year
November 21, 2023
Unprompted review
Great products and company to deal with.
Great packaging and the chain cleaner is good, however the chain lube leaks everywhere as the nozzle is a poor fit, this is being addressed by tru tension and a replacement is being sent, you can’t ask for more than that. Many thanks G
October 20, 2023
Reply from Tru-Tension Ltd
Hi there,
Thank you for your message. We're so sorry to hear this. I've just checked our system with your name, order number and email address and we can't see any correspondence from yourself? We apologise about this, we want to ensure all our customers have a great experience so we'd love the chance to rectify this for you. You are right - it does sound like a one off issue!
We are sending a new lube to the address we have on order from you :)
Thank you, and we apologise again
The products arrived in very good…
The products arrived in very good condition and the cleaning product works very well, I recommend it as soon as I have more.
November 28, 2023
Unprompted review
Quaility company quality products
Quaility company, with truly inspiring designs. Loved my mtb package and love that they now do bikes as well as motorcycles 👌
November 28, 2023
Unprompted review
Fantastic cleaning products
Fantastic cleaning products, the bike cleaner is really good on my motorbike, car and bike.
November 21, 2023
Unprompted review
Hello is it 10mm your looking for?
Just received my tru tension item today. Little 10mm socket as a present for my mate who’s always losing them. Love the humorous quote that’s on the packaging. Also got a nice metal key ring as a bonus, it’s always nice to get a surprise no matter how old you are. Quick delivery and as always great service.
November 15, 2023
Unprompted review
Fantastic service
Fantastic service. Ordered online delivered in a couple of days. Banana slip chain wax keeps my chain clean and easy to clean of with the primeshine chain cleaner, been using it for a couple of years.
November 14, 2023
Unprompted review
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