TruClothing.com Reviews 

2,882
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping, dependable delivery times, and the exceptional overall quality of the stylish suits and garments they purchase. Many people note that the online ordering process is remarkably straightforward, and any necessary size exchanges or returns are handled smoothly by the helpful team. Some reviewers were not happy with sizing inconsistencies, noting that items often ran significantly smaller than expected, requiring careful consideration before buying. However, some people mentioned encountering frustrating experiences with customer support responsiveness and difficult return processes that created unexpected hurdles.

What people talk about most

Product

Clients share positive opinions on product quality, praising the gorgeous materials, affordable prices, and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the fantastic fabric, affordable... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and reliable shipping... See more

Order

People report positive experiences with order, highlighting fast shipping and great product quality.... See more

Customer service

Consumers experience divided opinions regarding customer service, reflecting both strong praise and severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TruClothing is my 'go-to' retailer when it comes to work, or special event, attire. This was my fourth suit from them. The choice, and quality is amazing, the fit is perfect, and the price is extr... See more

Rated 5 out of 5 stars

Absolutely blinding suit and tie, top quality, great fit and good price too! Ordered on Sunday suit delivered on Wednesday (Monday was a bank holiday too) HIGHLY RECOMMEND

Rated 5 out of 5 stars

Fantastic service. Bought a suit for my son's prom and initially ordered the wrong size jacket, it was so easy to send back and within the week new size delivered back to us, excellent customer servic... See more

Rated 5 out of 5 stars

Lovely suit, I bought a three piece suit for my sons prom, wss affordable and it looked good on him. Excellent customer service, I had missed applying the discount voucher the team refunded that for m... See more


Company details

  1. Men's Clothing Store
  2. Activewear Store
  3. Leather Goods Store
  4. Shoe Store
  5. Women's Clothing Store

About TruClothing.com

Written by the company

TruClothing was the birth child of a long-running family business that originally started in the early ’80s. Back then, 5 brothers came with nothing to the UK to make a better life for themselves and their families & had a vision of manufacturing, wholesaling & retailing natural leather goods such as bags and jackets.

The business grew from strength to strength, starting in the Petticoat lane market and then expanding to 30 stores across the UK at its peak!


At TruClothing, keeping our customers happy is always our number 1 priority we do this by striving for perfection in everything we do, from selecting the vast range of products we have, keeping up with the latest trends, and ensuring the quality is second to none and providing all this at low prices all year round.


All our pictures are taken in-house, never glossed or filtered, so what you see is what you get! We believe this is vital for our customers to get a true understating of our products.


We at TruClothing love speaking with our customers to help with sizing, returns or even advice on what to wear for occasions such as proms, weddings, work, a night out or even your first date! We are available on the phone, by e-mail or by live chat.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(2,882)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Battle to get the right suit

First suit ordered was wrong colour and wrong size. Second one was right colour, ALMOST the right size but for the waistcoat which was TINY. Quality of the suits appears great.

March 25, 2023
TruClothing.com logo

Reply from TruClothing.com

Hello Spencer, thank you for your feedback and we apologize for any trouble cased caused with sending out the wrong suit. We are glad that you like the quality and we hope that you will be able to find one that would fit you well. If any help is needed, please let us know!
Thank you!

Rated 1 out of 5 stars

Suits were poorly made and I have to…

Suits were poorly made and I have to pay to return them

March 24, 2023
TruClothing.com logo

Reply from TruClothing.com

Hello Kody, thank you for your email. We are sorry to hear that you are not satisfied with the suits. Our policy states that if there is some problem with the order and caused by us you can contact us and we will advise if it will be eligible for a free return of not, and we have not had any contact from you before you shipped the return. Thank you!
Best Regards

Rated 5 out of 5 stars

Brilliant fit amazing price!

Ordered peaky blinders suit for £159. Absolute bargain! Was expecting a dodgy fit for the money but it fits amazing and looks really cool on! Brilliant for charity black tie event. Will def order from them again. Delivery was quick too

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

The service was excellent

The service was excellent. I have spoken with a personnel at Tru Clothing through the social media. They have answered all my questions satisfactory. Although they didn’t have my length for the style of suit that I was interested in, they did provide me with options. Which prompt me to buy the suit.

March 20, 2023
Rated 5 out of 5 stars

SUPER QUICK!!

Ordered a pair of boots to be delivered to me in Germany, two days later they had arrived with no nasty surprise customs or tax charges! Excellent service and super speedy, would definitely recommend and use again!

March 14, 2023
Rated 5 out of 5 stars

Great service and value for money!

Putchased a womens blazer to wear at the races. I read the reviews and decided to get two sizes - the fit is quite tight so the size up was perfect! Great quality for the money, really pleased. I returned the smaller size without any problems at all would highly recommend! Also option to deliver on a Sunday!

March 12, 2023
Unprompted review

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