Truecaller Reviews 247

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were unhappy with their experience overall. Many customers found the app to be poorly designed and not properly tested, leading to numerous pain points and a lack of effective change control. People frequently reported issues with the app's core functionality, such as not identifying calls correctly, receiving spam calls immediately after installation, and problems with blocking unwanted numbers. The service was often described as useless and unreliable, with some users experiencing their phones hanging or other apps not working properly after installation. Reviewers also expressed significant dissatisfaction with customer service, citing poor response times, ignored emails, and difficulty canceling subscriptions or getting refunds for non-working products. Conversely, a small portion of people felt the app was very helpful and effective at blocking calls, even stating it was better than comparable apps and that they were satisfied with its performance.

What people talk about most

Application

Reviewers highlight negative aspects of the app, with many expressing dissatisfaction and even hatred for it,... See more

Customer communications

Reviewers express frustration with contact features, noting that the app often fails to identify callers not... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the app helpful and... See more

Service

Clients share negative opinions on service, with many describing it as unsatisfactory and expressing... See more

Product

Customers had negative experiences with the product, with some reviewers advising to avoid the app entirely... See more

Reviews shaping this summary

Rated 2 out of 5 stars

As a former Project Manager, it looks like this product was not properly beta tested for good UX UI Design. So let me explain. I add a number series that I want to block, call it 571 because I am gett... See more

Rated 2 out of 5 stars

Not the best experience honestly, at first it could identify basic calls but I still get calls from numbers and the app Is unable to identify them . I had to hire a personal sleuth I met on instagram... See more

Rated 1 out of 5 stars

I downloaded this app and immediately got random numbers and text messages. I also had my bank account hacked and had to flag the fraud department to stop any further attempts. Please avoid this compa... See more

Rated 1 out of 5 stars

If I could give zero stars I would. I have been paying for premium product and after updating to new iPhone, it no longer activates the screening, I have tried to get support and have been ghosted an... See more


Company details

  1. Software Company

Written by the company

We make it easier to know who’s calling and why. From identifying unknown numbers to stopping scams, Truecaller gives you the tools to communicate safely and with confidence.


Contact info

2.0

Poor

TrustScore 2 out of 5

247 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

A salutary tale of software incompetence

Here's a salutary tale (which may be repeated elsewhere - apologies if so). When you use TC for messages, it overwrites a setting on your phone account and bars messages sent through your phone provider. When you stop using it, it fails to restore that setting. Thank you TC for 6 months of frustration due to not receiving text messages. Problem eventually solved by Vodafone Support (there's another surprise!)

September 5, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Ian, sorry to hear this. In that 6 months, had you reached out to our support for troubleshooting? It seems odd that the app would not allow you to receive any text messages - something we for sure could have helped looked into. The app needs to be your default SMS app if you want to block SMS. If you don't want to block SMS, you don't need it to be the default app. If you want to give us a second chance, just reach out to our support to let them know your past concerns.

Rated 1 out of 5 stars

Absolutely rubbish now.

Used it for a few years. Absolutely rubbish now. It used to be brilliant. I can't send messages and sometimes cannot receive. I've had it in my Google phone for a couple of years. I do what they suggest to try and resolve and it's a complete waste of time. Don't waste your money.

August 1, 2021
Unprompted review
Rated 1 out of 5 stars

If downloaded truecaller for caller…

If downloaded truecaller for caller verification but didn't join any chat group's however my wife received that I did, this resulted in issues with my wife and this is unacceptable, I would like to see the joining information from my side or I'll be forced to take steps as this is totally unacceptable.

June 8, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Ben, we're not sure what you mean by this. Truecaller doesn't add you to any chat groups - in fact, one of our main benefits of group chat is you need to manually accept an invite to a group. We're happy to help look into this for you if you contact our support: support@truecaller.com

Rated 1 out of 5 stars

True caller keeps all you messages…

True caller keeps all you messages which you cannot remove from the programs history. I have hundreds on SMS Messages that I have deleted from android but Truecaller keeps them and there content and will not delete even after giving program permission.

May 29, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Steven, this is not true. Your messages never touch Truecaller servers - everything is on your phone. You probably are seeing the messages that were in your app from before you revoked the permission. You can simply bulk delete them.

Rated 3 out of 5 stars

Ineffective in the US

Truecaller seems like it could be a useful app for spam-blocking on iPhones. It just isn't too good in the US. I still get lots of spam because the numbers I get called from aren't in Truecaller's database. Doesn't seem like the app does much.

May 10, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Ralast, thanks for taking the time to review us. iPhone is a bit tricky due to technical restrictions on the operating system. Therefore, no Caller ID/Spam blocking app on iPhone is able to 100% identify or fully block spam. However, we are working really hard to make sure we can identify more and more every day to keep them away from you!

Rated 1 out of 5 stars

I think Truecaller is a spam because I…

I think Truecaller is a spam because I bought the premium package and I can’t even see who viewed my profile.

April 11, 2021
Unprompted review
Truecaller logo

Reply from Truecaller

Hello! Sorry to hear you had issues with your account, but the app is certainly not a scam. You might need to refresh your app if the Premium did not kick in. Otherwise, we’re happy to assist you by contacting our support through the app. Please do not hesitate to reach out!

Rated 3 out of 5 stars

Good tool, but....

I have used Truecaller for the last couple of years, due to a lot of Bitcoin trading companies and scammers repeatedly have called me. The hitrate is normally quite good in Truecaller, but within the last two months almost no scammers have been detected. Normally I would rate Truecaller 4-5 stars, but currently I can unfortunately not rate it higher than three stars.

November 19, 2020
Unprompted review
Rated 5 out of 5 stars

Spam Calls, Caller ID. Sydney Au

Sydney, Australia. iPhone X, IOS14.2
App works perfectly, aside from when I get the warning an incoming call is potentially a Spammer i forget it’s even on my phone. Highly recommend the app.
For those who appreciate a company for its integrity and people positive core values then check out their website.

November 8, 2020
Unprompted review
Rated 3 out of 5 stars

Not able to UNBLOCKED

The reason why I don't give you guys 5 stars is because I haven't been able to unblocked a few numbers I blocked by mistake.

September 3, 2020
Unprompted review
Truecaller logo

Reply from Truecaller

Hey Erika, thanks for sharing your feedback, and something we can help troubleshoot for you! Please contact us at support.truecaller.com

Rated 2 out of 5 stars

Useful but annoying

The recent I interface is awful. I hate text messages and phone call entries in the same view. Another big annoyance is the excessive nag messages about upgrading to premium features. Enough already.

September 3, 2020
Unprompted review
Rated 4 out of 5 stars

I love TrueCaller

I love TrueCaller. I only have one complaint that is I wish they didn't merge the calls and messages if you delete one message the call is gone also. PUT IT BACK.

September 3, 2020
Unprompted review

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