True Traveller Reviews 3,340

I've been really impressed True Traveller and would highly recommend these guys. Having experienced an accident aboard from the moment we were in contact with them they supported to us from the moment we were admitted to hospital through to repatriation back to the UK. We can't fault their professionalism and support. Granted they want to do their due diligence and checks but once these are cleared they picked up everything else for us so we could concentrate on hospital care, accommodation and return home. Thank you to all the Team, for their support, care and dedication to clients.

I am very impressed by True Traveller and have already recommended it to many people. The service is great, employees are very friendly and efficient. Everything is done so quickly!! Thanks for everything!!

Very quick response to a claim. Money in account within 24 hours. Amazing.

Fantastic customer service with REAL compassionate people who were very efficient, clear and helpful at an urgent time of great need after a family medical emergency. They settled my claim and travel resumption super fast, absolutely outstanding service! Peace of mind in an incredibly stressful situation.

Great company. True Traveller were helpful from the very start of my experience. They covered me in difficult circumstances and explained everything thoroughly. Unfortunately, had to make a claim and this was dealt with and settled within 3 days. Cannot fault the customer service.

Best insurance travel company I’ve been with! Love the fact you can get insurance once you’re already abroad and lots of flexibility with it (great for me as I can be forgetful) but I made a medical claim during my last trip. It was super straight forward to do and was processed in 24 hours! (It can take up to 10 days though) they inform you when they’ve received your claim. 10000% recommend and will use for my future trips :) thanks True Traveller

In the unfortunate event of an accident while traveling, True Traveller came in and help when I needed it the most - by claiming hospital bills in a foreign country.

The claim process might seem a bit cumbersome but it's crucial to provide as much detail as possible.
The claims team is made of real people who have empathy, listen and are very quick at what they do.

I was assisted by Ana, Petra W, Katerina E, Eva B, and all of them were the kindest and the process was honestly super smooth.

Don't hesitate to sign up for travel insurance with them.

My claim was settled in a very efficient manner once I provided all the requested documentation. I found True Traveller a very professional company to deal with and would recommend.

Easy to navigate website and easy purchase process. Took about 4 minutes. Very easy to see what sports were covered. Competitive price but also good underwriter quality. Happy overall

Fantastic customer service. Dealt with my claim within 24hrs, would highly recommend this company to other travellers that are looking for insurance!

Well trained and helpful customer service. The claim was paid in full within 24 hours thanks to the clear guidance on what was required to make the claim. Highly recommend

Would recommend to anyone looking for long term travel insurance - took out a policy for a year’s long trip and had to claim 2 months in for a medical claim. The whole process was seamless and very quick, and I had a response within a day and the money reimbursed to me in 3 days. Thank you

Quick, responsive, good communication. I was in an accident while travelling and needed urgent surgery. The insurance communicated directly with the hospital and quickly secured surgery schedule. Very positive experience overall

Making claim was really easy - always remember to have medical record and proof of payment and everything is ok. All in all I am satisfied with TT as an insurance agent.

Whilst trekking to Everest base camp in Nepal, I was quite sick with suspected HAPE at about 5000m.
I contacted the insurance company & they were brilliant.
I made sure I complied with the Ts & Cs (this is obviously very important)
They organised the helicopter to get me off the mountain, the ambulance met us at the helipad, the hospital & all staff were amazing.
I was thoroughly & comprehensively taken care of.
I also submitted an additional claim for oxygen I had to pay for whilst on the mountain, that claim was settled (less the policy excess) & paid in to my bank account within 48 hours.
Absolutely fantastic service & amazing insurance company.
Very efficient & very professional.
Definitely recommend this company for trekking at high altitude.
Please note, it is vital to familiarise yourself with the insurance policy & be sure to comply with all Ts & Cs at all times.

They settled everything quite quickly. The whole process was quite simple and not cumbersome at all

The website was easy and efficient to use, nothing was too complicated. Great that you can extend on the go. I had a couple of questions about adding extra activity cover whilst on the go so called them up, and Chris was extremely helpful and nice to talk to - I went ahead and bought cover straight after the call. Thank you!

Incredible turnaround time. No questions asked. Highly recommend.

True traveller were incredibly responsive from the moment I contacted them during my accident travelling. Despite me having lots of problems getting the information I needed from the hospital to make my claim once I had the right information True Traveller were so quick processing my claim I was incredibly grateful.