Trulieve Reviews 780

Great costumer service Carlos helped me out a lot

I recently went to your Lake Worth location and I must tell you that your Manager Nick is amazing. He is a customers delight and goes out of his way to make the customer happy. Please employ more Nicks and your retention and business overall will increase. He turned a frown upside down

I always shop at the Vero Beach Florida location and what makes me actually go there is their crew they're managers Cody Chris April Amy their crew Austin Michael Ms Kim Mr Stacy I don't want to forget anybody everybody there is absolutely amazing I hope that I named everybody and I absolutely thank them there was a big discrepancy on a sale promotion where I was just going to lose out they actually advise me to reach out to customer service they couldn't do nothing about it I did and I actually was able to get that deal because of the crew The managers and the cruise the one that had to put it back get it out put it back get it out put it back So I appreciate every single one of them I make sure I tip them every time because they are all so polite and gracious and I just really really appreciate the company now for honoring that promotion due to misleading information on the promotion icon and the managers definitely go out of their way for me all the time so I hope this gets to corporate because everybody in that store deserves a raise a trophy whatever you guys do for them because they bust their butt and keep a smile on their face because of them I will continue to shop there always all the time and because of you honoring that misleading promotion makes me again look at you in a different way not just because of the crew So thank you to everyone involved again Vero Beach crew stalled out to all of you I'm sorry for all the confusion but I appreciate everything you do keep on keeping on stay blessed as you made me feel today

Trulieve was awesome with their customer service!
I have an old iPhone and couldn't find my newly renewed card. Ashtin at the front desk was truly wonderful-she took time and found my new card, and set it up on my phone so that I don't have to panic every time I use it! And Kevin fulfilled my medical order quickly and perfectly! Many thanks for these people and their customer service skills and kindness. Thank you again!!

They rolled out a new rewards program. They NEVER communicated to us that we would lose any existing credits that were on the account. Over night I lost over $1500 of credits. I emailed them and NEVER got the courtesy of a response. Why be loyal to a company that does not care about it's customers.

Reagan spent a fair amount of time helping me choose a product to suit my medical needs. She was then more than patient when I had to slip out and be re-admitted to the sales. I'm old, and have only had my card since early June. I don't know the drill yet, but the well-trained and helpful staff are providing great guidance. They'll show me the (hemp) ropes, I'm sure.

a completely dishonest company. its a shame when dishonest capitalist (redundant) destroy whole industries with greed. I did not get what i ordered or paid for. I ordered flower on many occasions and received minis, a substandard part of plant that cost less. the product details listed on the lab reports are also consistently incorrect.

I made my appointment just as I was getting low on product. I have a herniation in my spine so I have a back injury and I waited for about five minutes for my appointment and my doctor never showed and five minutes later. I got an email saying that my appointment had been canceled..
Everyone here is a lame flipping A-Hole For what you put me through and I am gonna dog you every chance I get because you suck big sets. I hope everyone here knows how simply greedy you are and that’s all you are you don’t wanna help anyone you just want the money because you’re so flipping greedy

Beneva Location in Sarasota. Order was ready and Danny was very nice, I chose this location over Osprey due some unpleasant experiences.... the WORLD is corrupt....businesses have to follow suit. I am hoping for some future freedom when it comes to being able to purchase cannabis .... :)

Great Staff. Excellent service, fair pricing.
INSA: 20ct/30mg Tablets (Amped).
Quick outset, 15-20 min.
Full on effect 30-35 min.
Hits closer to 20 mg.

my store in Deerfield beach is awesome well managed and friendly . I used express and I'm out the door in seconds. I've had a card since 18 and we all trulieve has the best products. So its about service and I get the best at Deerfield location make me feel like a VIP

And here it comes, I called and complained to corporate that this was gonna happen and people would be mad. I have over 5000 points that just poof went away. I called when you decided to give us like 8 days to use the points only taking 10% IFF for 500 points.
You are not a loyal company and I will no longer do any business with you. As a matter of fact I am going to invest in with your competition, I emailed back and forth with Britney in investment services.

She said you should grow. 1.5% in Q2 and apart of that is....the new point system.
I want my points really simple. I should have been free to purchase anything with the points until they were at zero.
So if y'all have in house counsel let me know if not give me the risk management number like I asked for last week. I already called customer support and I was told the first time to pretty much pound sand and that was after I requested a supervisor.
Next day HQ called back and offered to put a credit on my account. I said does it equal 5000+ points? Nope. I said then I don't need that do I?

Seems like a lot of companies are taking advantage of the little person, their customers. I called them out and I have the emails from the investment side explaining how much more money they are gonna make off the new point system and how it's going to drive more traffic and retain, spend more each visit..well they use the bait and switch tactic just like with the "loyalty rewards points"
Their loyalty ends after the debit card clears the terminal or the cash hits then glass.

I will never set foot in their business again for the simple fact that they just screwed a lot of people over
They have my number on speed dial.
Give me risk managements number so I can call them and sort it out.

Everytime you preorder they cancel it and you walk in they sell you the old flower you can never get the new arrival and you can tell all the worker are stealing from the business like its run by a gang. The police should look into this. The Racketeer Influenced and Corrupt Organizations Act (RICO)

Worst dispensary in sw PA. Every single time I go they are missing something from the order that I literally placed the night before. If you go late in the day and have high thc flower they run low on, they'll pilfer your order and take it for orders that get there before you then tell you it's an inventory system issue that sometimes if 3 or so people order particular item at the same time the system loses count. So in the middle of the night when I generally place my orders, several people all ordered same thing at same time, on at least a half dozen occasions that must have happened? They must be joking.
They give no notification of what isn't there until it's too late and you're already there. They effed me royally this week in terms of what I actually needed and budget wise. Don't go here. Avoid at all costs. Get your $hit together trulieve. Pathetic management. Also longest wait times out of anywhere. I once waited 20 minutes with noone in front of me. At least notify people when you take stuff out of their orders to fulfill other orders, don't bs me. Awful.

Scammers...bait and switch. Ive been a customer since Trulieve first opened its doors in FL. I have over 1000 membership loyalty points to use towards purchases. I only purchase their Trupod vape products, from which I earn points. Last week, I went to use my points to purchase, and they declined, stating sale items are not available for points purchases. The scam is...the trupods are ALWAYS on sale. I called customer service and they offered NOTHING, except buy something else, and argued with me to make my customer experience much, much morse! Trulieve, you owe me!

There's an employee that works at the Titusville location named jocelyn she made the experience very enjoyable she is very polite kind and knowledgeable of the product and company trulieve really needs more employees like her

Rules change every time you go in. It’s sad

well ever since they up graded thewebsite i can no longer log in have been resaching out for 5 weekson this issue trhey just dont give a damabout any customers!!!!x nor does the it ticket scam ever work

Trulieve was a great dependable company who I stayed true to, over 5 yrs, spending serious cash each month for relief. Great staff and I was a customer worth keeping. Then, I made orders ready for pick up, usually sales or great bud, but when I arrived only to find my order decimated by ??? Staff! 😥 This is after verifying email/ text saying order filled.
They can't seem to make any deliveries from Gainesville hub and rudely leave patients hanging all day then they cancel. So unprofessional I realized they don't care it's all about the cash. I sure hope recreational ballot fails. TL banking on rec and lobbying with $$$$! to make it happen. So medical patients please know they don't care about our needs! Its just a greedy big ruthless corporation after profits hoping to expand their business into recreational.
They did steer me to wonderful dispensaries that treat me like a customer they wish to keep! Reason for the 🌟

Trulieve continuously fails to be professional with delivery times and overall dependability, and their customer service is terrible and deceptive. This week they canceled my 420 sale order without telling me, leaving me waiting for a delivery that would never come and costing me a 420 deal I could have used from another dispensary… This would be bad enough, but I had contacted them 3 times about this order to confirm what they were telling me, and each time they continuously reassured me that they would help me out, only 8 days later to deny responsibility and just put it on the Merit Island store manager. I contacted them again today and they would not do anything to help or resolve this problem.