Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... See more
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Outstanding service delivery came pretty much the next day ! Beautifully wrapped and an absolute bargain aswell beautiful trousers in the sale
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... See more
Company replied
This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unw... See more
Company replied
Company details
- Clothing Store
- Baby Clothing Store
- Decoration and Interior Design Store
- Fashion Accessories Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Contact info
Fieldhouse Lane, SL7 1LS, Marlow, United Kingdom
- help@truly.co.uk
- www.truly.co.uk
4.5
Excellent
244 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my Shagreen Tray 🥰
March 15, 2024
Unprompted review
Reply from Truly
Hi Sarah,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with your Shagreen Tray! Hope to see you shop with us again soon.
Best Wishes,
Truly x
Reply from Truly
Hi Janet,
Thank you for your five star review, I'm glad to hear you were impressed with the quality of the item and I can see we have avalaible stock in the next size if you are still interested in our denim culottes😊
Kind regards,
Truly
Loved my purchase very impressed how…
Loved my purchase very impressed how sent back first item as to small and requested next size came in few days lovely packed.Myfirst purchase with Truley will definitely be purchasing again.
February 24, 2024
Reply from Truly
Hi Marie,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with your experience shopping with Truly and hope to see you shopping with us again!
Best Wishes,
Truly x
Freya was very helpful when I wanted a…
Freya was very helpful when I wanted a quick exchange. Thank you for being so thoughtful.
February 21, 2024
Unprompted review
Reply from Truly
Hi Juliet,
Thanks for leaving us a five-star review! We are so pleased to hear you were happy with the service provided by Freya. Thank you for taking the time to leave us a review and we hope to see you shop with us again!
Best wishes,
Truly x
Truly excellent service!
Excellent service and speedy resolution of an item which was broken during Shipment. Professional care and attention makes Truly a valuable Supplier.
December 28, 2023
Reply from Truly
Hi CC,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with the assistance our customer service team provided to you. Thank you for taking the time to leave us a review and we hope to see you shop with us again!
Best Wishes,
Truly x
Product as per photo and Description
Product as per photo and Description. Good price in sale. Happy with purchase
December 27, 2023
Reply from Truly
Hi Jane,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and hope to see you shop with us again.
Best Wishes,
Truly x
Coasters
Great service prompt on delivery and beautiful product will definitely purchase from again
January 3, 2024
Reply from Truly
Hi Linda,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with your experience shopping with Truly.
Best Wishes,
Truly x
LOW QUALITY. Don't be deceived by "organic" labelling.
Bought the navy joggers, but they're poorly made. Consider choosing a renowned brand instead. The stitching inside is subpar, with many loose threads, causing discomfort and itchiness. Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items. Regrettable purchase, I'll go for trusted brands from now on.
December 14, 2023
Unprompted review
Reply from Truly
Hi Mathew,
Thank you for sharing your feedback on our navy joggers. We sincerely apologise for the issues you've experienced with the stitching and overall quality.
For us to be able to address your concerns further we kindly ask you to contact us directly so that we can find a resolution for you.
Please note, if you are not happy with your purchase we offer a 35-day returns period so you can return this within this period for a refund or replacement as long as it follows our returns policy.
Thank you & we hope to hear back from you soon,
Truly
Stunning
Ordered some flat sheets arrived in a couple of days excellent quality and great value as brought in the sale all packaged nicely in a lovely bag would highly recommend have brought from Truly before and will be buying again a great company
December 30, 2023
Reply from Truly
Hi Mr H Dawson,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service and your new flat sheets. Thanks for taking the time to leave us this feedback!
Best Wishes,
Truly x
Easy to purchase and quick delivery.
December 30, 2023
Reply from Truly
Hi Mrs Page,
Thanks so much for leaving us this positive review, we really appreciate you taking the time to leave us feedback!
We are so pleased you are happy with our service.
In future, we'd love to know how we could have made your experience, a five star one, so please don't hesitate to reach out via help@truly.co.uk to let us know. We are always working to improve our service to give our customers the best experience possible.
Best Wishes,
Truly x
Reply from Truly
Hi Nikole,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service and your new glasses! Thanks for taking the time to leave us this feedback and happy new year!
Best Wishes,
Truly x
Beautiful products well packaged and…
Beautiful products well packaged and sent quickly!
I ordered 4 coupè glasses just after Christmas and they arrived in time for new year's eve beautifully wrapped. Very happy! :-)
December 25, 2023
Reply from Truly
Hi Jo,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service and your new coupes! Thanks for taking the time to leave us this feedback and happy new year!
Best Wishes,
Truly x
Reply from Truly
Hi Kent,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with our service! Thanks for taking the time to leave us this feedback.
Best Wishes,
Truly x
Reply from Truly
Hi Annie,
We're really sorry to hear that you didn't experience the service that we usually pride ourselves on, and want to take this opportunity to apologise again for sending you the incorrect item. I am aware that the customer service team has since sent out the correct item to you on a next day service and this matter has reached a resolution.
Once again, we are very sorry for this and hope you may reconsider your review in line with the service you have now received. Whilst we may not always get it right the first time, we always aim to provide a resolution that our customer is happy with. If you have any other issues, please do not hesitate to get back in touch. Thanks for your patience and understanding.
Best Wishes,
Truly x
Great service
Great service, yet to receive my order however was struggling with a discount code, 10 minutes and it was sorted and ordered! Thanks guys!
November 27, 2023
Unprompted review
Reply from Truly
Hi Chloe,
Thanks so much for leaving us this five-star review! We are so pleased you were happy with the assistance our customer service team provided to you. We hope that you love your products when they arrive.
Best Wishes,
Truly x
Efficient and effective.
Efficient and effective.
These pants are so cosy and soft in a breathable fabric.
Delighted with my purchase.
October 31, 2023
Reply from Truly
Hi Paula,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and are enjoying your new pants! Hope to see you shop with us again soon.
Best Wishes,
Truly x
Really lovely to order from
Really lovely to order from. Quick postage, beautiful packaging, easy returns. Quality, luxe products. Great for gifting whether for family, friends, partners or oneself. Fabulous.
October 31, 2023
Reply from Truly
Hi Julie,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and love the brand! Hope to see you shop with us again soon.
Best Wishes,
Truly x
Lovely coupe champagne glasses but
Coupes lovely thank you - ordered 4.
You may wish to check your packaging as arrived in a small box within a huge cardboard box at least 4 times the size.
Seemed extravagant and possibly expensive on postage. Hope constructive.
October 30, 2023
Reply from Truly
Hi Friend of Ted,
Thanks so much for leaving us this review and taking the time to leave your feedback! We are so glad you are happy with your champagne coupes and wish to apologise for the use of excessive packaging. This has been raised with the relevant teams and we will look to use this feedback to improve our service moving forward.
Best Wishes,
Truly x
Reply from Truly
Hi Venetia,
Thanks so much for leaving us this five-star review! We are so pleased you are happy with our service and love your new cushion! Hope to see you shop with us again soon.
Best Wishes,
Truly x
I came across this brand via John…
I came across this brand via John Lewis, and so glad I found it! All the garments I have purchased to date, are of a great quality. Especially the blush pink silk slip on dress, which is just fab! And also my black cashmere jumper. I also have a pair of leather trousers and skirt and the leather is just super soft and the quality is very good. Definitely will be coming back for more in future!
October 25, 2023
Reply from Truly
Hi Alena,
Thanks so much for leaving us this five-star review! We are so pleased you found our brand and are loving it, there's nothing we appreciate more than our loyal customers.
Please do make sure you are signed up to our newsletter and enjoying the benefits of being a VIP with early access to releases and exclusive emails, we wouldn't want you to miss out. We hope to see you shop again soon.
Best Wishes,
Truly x
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