Bought a more expensive adjustable bed frame and was given a cheaper one but finally got ahold of the manager and she made it right. Made me very happy.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I sent my enquiry by e-mail on Sunday and received response the next day. On the Tuesday I replied with an order confirmation and a couple of hours later received a phone call and we verified my requ... See more
Company replied
No support at all. No answer either by mail or telephone. In fact it appears now that the company has shut down in 2018. It is unbelievable that their website is still online, accepting paiements. In... See more
We have had 6 air flow mattresses over many years, firstly custom made when we were living on a narrow boat and now have one in every room in our house! All love our beds, and guests always comment on... See more
Company replied
Company details
Information provided by various external sources
Trusleep are committed to offering the best value for money and the best quality memory foam mattresses you can buy in the UK today. Trusleep memory foam mattresses are only available online and direct from ourselves to you and come with a 10 year guarantee. All Trusleep mattresses are manufactured in the UK and exceed all UK safety and flammability standards. You will be shocked to know that there are many cheaper imported mattresses and indeed some more expensive ones that don’t! The best way to assess the benefits of Trusleep memory foam mattress is to try one. Order one today and you’ll be sleeping on it tomorrow night! You have nothing to lose and everything to gain as we offer a 30 NIGHT FULL MONEY BACK trial on all our mattresses. If for any reason you are not fully satisfied with your Trusleep memory foam mattress we will arrange to collect it and offer you a refund of the purchase price.
Contact info
PO BOX 456, BB2 9AR, Blackburn, United Kingdom
- 08456887001
- info@trusleep.com
- www.trusleep.com
Super comfy!
We have had 6 air flow mattresses over many years, firstly custom made when we were living on a narrow boat and now have one in every room in our house! All love our beds, and guests always comment on how comfortable the mattress is. Really lovely mattresses by a lovely bunch of people!
February 5, 2017
Unprompted review
Reply from Trusleep
Hi Beth,
All the team really appreciate the very kind review, thank you so much :-)
So happy that you're pleased with your new mattress, and our service too.
Hope to deal with you again in the future
Kind regards,
Martin
Excellent
I ordered a custom sized mattress and the customer service I received at the time of ordering and since has been exceptional. The mattress arrived very quickly and was of very good quality, everything I could have asked for and more. I would certainly recommend Trusleep.
Patricia Gray (HULL)
January 4, 2017
Unprompted review
Reply from Trusleep
Hi Patricia
Thanks for lovely feed back we are really pleased that you are happy with your mattress and the service you received from us at Trusleep, we hope to see you again shortly!
Best Wishes
Harry
Guarentee Slip
comfortable mattress but the first one was exchanged as it dipped in the middle then the second one has also dipped. It is suppose to have a 10year guarantee but apparently this means you get a discount off your next mattress half way through that guarantee and not a free exchange as you would expect with a guarentee. Havent ever heard of such a strange thing and when purchased the guarantee was the reason I chose it. Needless to say I wont be taking up on the offer of money off my next one as I don't think this is fair with a guarantee promise in place.
December 27, 2016
Unprompted review
Reply from Trusleep
Good Morning Liza,
I completely understand that you were not happy with the Terms and conditions of the Guarantee. Full explanation of the Guarantee is published on the website. We have adhere to the terms and condition of the Guarantee. As we replaced the mattress within the first two years of the guarantee.
I am sorry that you are not happy with the terms and conditions.
Kind Regards
Customer Service Department
Trusleep
Made 2 measure mattress
My DIY bed build in a box room left with the problem of a non standard size bed requiring a mattress to fit.
With the help of customer support I was able to size and order a mattress that fitted my bed.
When delivered I was amazed at the quality of the product which represented great value at the price.
Excellent customer service ensured that everything went smooth and I would recommend to anyone requiring a mattress of any size-standard or otherwise.
December 8, 2016
Unprompted review
Reply from Trusleep
Dear Mr McLean,
Many thanks for your lovely review, it is greatly appreciated.
I am delighted that you are pleased with your Nightflex Mattress and I hope you are enjoying a good night sleep on the mattress.
I look forward to hopefully welcoming you again to our online store in the future.
Kindest Regards
Harry
Excellent
Recently purchased a bespoke mattress
Excellent customer
Delivered on time as promised
Great product "pain free sleep"
Great value for money
October 1, 2016
Unprompted review
Reply from Trusleep
Hi Henry,
Thank you Henry, we always try our upmust to provide the best product and customer service possible.
Your feedback is very much appreciated
Kind Regards
Customer Service Department
Trusleep
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.