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See what reviewers are saying

Rated 5 out of 5 stars

Bought a more expensive adjustable bed frame and was given a cheaper one but finally got ahold of the manager and she made it right. Made me very happy.

Rated 5 out of 5 stars

I sent my enquiry by e-mail on Sunday and received response the next day. On the Tuesday I replied with an order confirmation and a couple of hours later received a phone call and we verified my requ... See more

Company replied

Rated 1 out of 5 stars

No support at all. No answer either by mail or telephone. In fact it appears now that the company has shut down in 2018. It is unbelievable that their website is still online, accepting paiements. In... See more

Rated 5 out of 5 stars

We have had 6 air flow mattresses over many years, firstly custom made when we were living on a narrow boat and now have one in every room in our house! All love our beds, and guests always comment on... See more

Company replied

Company details

  1. Bedroom Furniture Store
  2. Furniture Store

Information provided by various external sources

Trusleep are committed to offering the best value for money and the best quality memory foam mattresses you can buy in the UK today. Trusleep memory foam mattresses are only available online and direct from ourselves to you and come with a 10 year guarantee. All Trusleep mattresses are manufactured in the UK and exceed all UK safety and flammability standards. You will be shocked to know that there are many cheaper imported mattresses and indeed some more expensive ones that don’t! The best way to assess the benefits of Trusleep memory foam mattress is to try one. Order one today and you’ll be sleeping on it tomorrow night! You have nothing to lose and everything to gain as we offer a 30 NIGHT FULL MONEY BACK trial on all our mattresses. If for any reason you are not fully satisfied with your Trusleep memory foam mattress we will arrange to collect it and offer you a refund of the purchase price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
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Rated 5 out of 5 stars

Super comfy!

We have had 6 air flow mattresses over many years, firstly custom made when we were living on a narrow boat and now have one in every room in our house! All love our beds, and guests always comment on how comfortable the mattress is. Really lovely mattresses by a lovely bunch of people!

February 5, 2017
Unprompted review
Trusleep logo

Reply from Trusleep

Hi Beth,


All the team really appreciate the very kind review, thank you so much :-)

So happy that you're pleased with your new mattress, and our service too.

Hope to deal with you again in the future

Kind regards,

Martin

Rated 5 out of 5 stars

Excellent

I ordered a custom sized mattress and the customer service I received at the time of ordering and since has been exceptional. The mattress arrived very quickly and was of very good quality, everything I could have asked for and more. I would certainly recommend Trusleep.

Patricia Gray (HULL)

January 4, 2017
Unprompted review
Trusleep logo

Reply from Trusleep

Hi Patricia

Thanks for lovely feed back we are really pleased that you are happy with your mattress and the service you received from us at Trusleep, we hope to see you again shortly!

Best Wishes

Harry

Rated 3 out of 5 stars

Guarentee Slip

comfortable mattress but the first one was exchanged as it dipped in the middle then the second one has also dipped. It is suppose to have a 10year guarantee but apparently this means you get a discount off your next mattress half way through that guarantee and not a free exchange as you would expect with a guarentee. Havent ever heard of such a strange thing and when purchased the guarantee was the reason I chose it. Needless to say I wont be taking up on the offer of money off my next one as I don't think this is fair with a guarantee promise in place.

December 27, 2016
Unprompted review
Trusleep logo

Reply from Trusleep

Good Morning Liza,


I completely understand that you were not happy with the Terms and conditions of the Guarantee. Full explanation of the Guarantee is published on the website. We have adhere to the terms and condition of the Guarantee. As we replaced the mattress within the first two years of the guarantee.

I am sorry that you are not happy with the terms and conditions.

Kind Regards

Customer Service Department

Trusleep

Rated 5 out of 5 stars

Made 2 measure mattress

My DIY bed build in a box room left with the problem of a non standard size bed requiring a mattress to fit.
With the help of customer support I was able to size and order a mattress that fitted my bed.
When delivered I was amazed at the quality of the product which represented great value at the price.
Excellent customer service ensured that everything went smooth and I would recommend to anyone requiring a mattress of any size-standard or otherwise.

December 8, 2016
Unprompted review
Trusleep logo

Reply from Trusleep

Dear Mr McLean,

Many thanks for your lovely review, it is greatly appreciated.

I am delighted that you are pleased with your Nightflex Mattress and I hope you are enjoying a good night sleep on the mattress.

I look forward to hopefully welcoming you again to our online store in the future.

Kindest Regards

Harry

Rated 5 out of 5 stars

Excellent

Recently purchased a bespoke mattress

Excellent customer
Delivered on time as promised
Great product "pain free sleep"
Great value for money

October 1, 2016
Unprompted review
Trusleep logo

Reply from Trusleep

Hi Henry,

Thank you Henry, we always try our upmust to provide the best product and customer service possible.

Your feedback is very much appreciated

Kind Regards

Customer Service Department

Trusleep

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