Dr Greens Reviews 137

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Didn’t have item i originally wanted, just after a brief phone call, with their experience and guidance. They gave me an alternative which is now keeping my new puppies warm at night. Very quick de... See more

Rated 3 out of 5 stars

Still waiting on delivery. Usually fast delivery, but lack of communication, and no update from DHL has me given it 2 stars Can't see a reply button so I have updated the review. I asked for c... See more

Company replied

Rated 5 out of 5 stars

Great to be able to team-up a Lighthouse heater (bought a while ago) with a Lighthouse thermostatic power socket. The ManCave/Garden Room is now being kept nicely aired through these cold winter mont... See more

Rated 5 out of 5 stars

Product arrived well packaged. Staff member on the phone was so helpful. Driver was polite and courteous. A good all round experience. Sedum carpet was luscious and full and looks amazing. Needed a bi... See more

Company replied

Company details

  1. Garden Center

Information provided by various external sources

Dr Green started his green fingers back in 1995 arguably the first person to bring hydroponics to Telford. In 1997 his gardening skills made central news headlines.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

137 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Puppy warmerDidn’t have item i originally wanted

Didn’t have item i originally wanted, just after a brief phone call, with their experience and guidance. They gave me an alternative which is now keeping my new puppies warm at night.
Very quick delivery .
Wouldn’t hesitate in recommending them to friends and family.

March 16, 2026
Rated 5 out of 5 stars

Excellent service

Before I ordered online, I phoned and had a very helpful discussion about what grow lights would work best for my current system. This gave me the confidence that what I ordered would work and be compatible with the older fluorescent tube system I was using. And it has been - it works perfectly.

They also kept me fully updated around the shipping and delivery time lines.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

The member of staff was ace.explained…

The member of staff was ace.explained everything and vast knowledge.10 out 10

July 23, 2025
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Reply from Dr Greens

Thank you so much for your kind words! We're thrilled to hear that our staff member provided such a great experience, with clear explanations and impressive knowledge. A 10 out of 10 means the world to us!

Rated 5 out of 5 stars

Great wee shop! everything you'll ever need and more... ⭐⭐⭐⭐⭐

Great wee shop
Easy to order from, and there orders are quick and well priced too

Also, if any problems like I did with the a courier 3rd party.. Dr Greens stepped and they are their for you and even went out there road to help!!

Honestly this should be your 1st Stop for your garden no need to search for hours doing price comparisons or that believe me they got everything and more you could need, and more

So deffo 5 ⭐ ⭐ ⭐ ⭐ ⭐

My reply to your reply... 😆

I ain't being nothing but Honest about my experience.
I ain't got a stake on the company or any connection to them, but I've been a keen gardener for decades and this is the place for all your needs

( I mer wee insight, I was told there was more NFT systems being made by norticulture but soon as I went onto the site there's loadsa NFT trays n systems.

Too many companies try to upsell you or there Flavour of the month deal they got, Best every try it speel you get, as I said only through years of gardening and searching web for stuff, I wish I had Dr greens 20yr ago

June 19, 2025
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Reply from Dr Greens

Thank you so much for the amazing review! 🌟 We're absolutely delighted to hear you had such a positive experience with us. We always aim to offer great value, fast service, and top-notch support — so it’s brilliant to know we hit the mark for you.

Sorry again you had trouble with the courier, but we're glad we could step in and help sort things out. Your kind words and recommendation mean the world to us, and we truly appreciate your support.

You're always welcome at Dr Greens —

Rated 5 out of 5 stars

Great experience

Great experience, went above and beyond to get it shipped to me. Friendly staff, well packaged

May 31, 2025
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Reply from Dr Greens

Thank you for the wonderful feedback! We're so glad to hear you had a great experience and that our team could go the extra mile for you. We'll be sure to pass your kind words on to the staff — they’ll really appreciate it! 😊📦

Rated 5 out of 5 stars

Thank You Dr. G!

Good selection of brands at good prices.

Delivery was brilliant, everything taped, wrapped, packed safely and discreetly.

Have been looking for a new shop to supply replenishment for my favourite hobby and I just found it.

May 1, 2025
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Reply from Dr Greens

Thank you so much for your thoughtful review and kind words! We're delighted to hear that you were happy with the selection, pricing, and especially our delivery service — we take great care to ensure every order arrives safely and discreetly.

It’s wonderful to know you've found your go-to shop with us. We truly appreciate your support and look forward to serving you again soon!

Warm regards,
Dr. Greens Team

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service

May 7, 2025
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Reply from Dr Greens

Thank you for your kind feedback! We’re so glad to hear that you’re very happy with the service. It’s always our goal to provide a smooth and satisfying experience for every customer.

Looking forward to serving you again soon!

Rated 5 out of 5 stars

fast delivery and well packaged i will…

fast delivery and well packaged i will definetly use again

April 22, 2025
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Reply from Dr Greens

Thank you! We're thrilled you were happy with the fast delivery and packaging. We look forward to serving you again soon!

Rated 4 out of 5 stars

I recommend this business for their…

I recommend this business for their Customer Service, they've always been good.
Unfortunately this time, the item I ordered was out of stock, an alternative was offered, which I agreed to, but another item was shipped in error. These things happen from time to time. What is important is that I was kept updated and the error was explained honestly and immediately. We tried to work it out but I ran out of time, a refund was given no quibble. Great customer service and I will give them a go again. Based on all my experiences, I recommend this business.

April 13, 2025
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Reply from Dr Greens

Thank you so much for your thoughtful feedback and kind words about our customer service. We're truly sorry for the mix-up with your order and appreciate your patience and understanding throughout the process. Mistakes do occasionally happen, but we're glad we could resolve things quickly and transparently for you. It's great to hear that you're still willing to give us another chance, and we look forward to serving you again. Your continued support means a lot to us!

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