Still waiting on delivery. Usually fast delivery, but lack of communication, and no update from DHL has me given it 2 stars Can't see a reply button so I have updated the review. I asked for c... See more
Company replied
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See what reviewers are saying
Didn’t have item i originally wanted, just after a brief phone call, with their experience and guidance. They gave me an alternative which is now keeping my new puppies warm at night. Very quick de... See more
Great to be able to team-up a Lighthouse heater (bought a while ago) with a Lighthouse thermostatic power socket. The ManCave/Garden Room is now being kept nicely aired through these cold winter mont... See more
I recommend this business for their Customer Service, they've always been good. Unfortunately this time, the item I ordered was out of stock, an alternative was offered, which I agreed to, but anothe... See more
Company replied
Company details
Information provided by various external sources
Dr Green started his green fingers back in 1995 arguably the first person to bring hydroponics to Telford. In 1997 his gardening skills made central news headlines.
Contact info
UNIT 15, STAFFORD PARK 12, TELFORD,, TF3 3BJ, SHROPSHIRE, United Kingdom
- 01952 200209
- info@drgreens.co.uk
- www.drgreens.co.uk
4.3
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Missing items on order…
Missing items on order and not replying. Replied in the end and refunded
October 20, 2024
Reply from Dr Greens
We sent numerous emails and even a Private Message about the T5 Lamps, the T5 tubes are no longer available and have been replaced with LED alternatives.
To use the LED tubes, you will need to replace the ballast in your unit. We are happy to provide these LED tubes, but please note that a ballast change will be necessary for them to operate correctly.
You have received the rest of your order, and we’ve already processed a refund for the T5 tubes Straight Away Due to no Response
Please let us know if you have any questions or if there’s anything else we can assist with. We’re here to help ensure a smooth transition.
Fast response and delivery
Fast response and delivery. Frequent emails about the delivery. Item well-packed and worked well (I have had dud ones from other suppliers). Very pleased with the product.
October 10, 2024
Reply from Dr Greens
Thank you for your feedback! We're thrilled to hear that you're pleased with the product and that our communication and delivery process met your expectations. Ensuring well-packed and reliable items is a priority for us, and it’s wonderful to know that it made a difference. Should you need anything further, please don't hesitate to reach out!
Have you got fluorescent tubes?
The firm was a bit slow replying to my order; BUT that was because they were searching their trade contacts to fulfil my request. So, although the answer was 'no', that helped me both find what I wanted elsewhere on line (just!), but also to plan for my future equipment. THanks!
Tim
October 10, 2024
Reply from Dr Greens
Thank you, Tim, for sharing your experience! We apologize for the initial delay in response, but we're glad our efforts to check with our trade contacts ultimately helped you locate the equipment you needed and plan for future purchases. We appreciate your understanding and your patience, and we’re here to help whenever you need us.
Happy customer great product
Product arrived well packaged. Staff member on the phone was so helpful. Driver was polite and courteous. A good all round experience. Sedum carpet was luscious and full and looks amazing. Needed a bit more substrate, but very happy.
August 26, 2024
Reply from Dr Greens
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our team and delivery process, and that the sedum carpet met your expectations. It's great to know it arrived in top condition and looks amazing! We appreciate your note on the substrate, and we’re here if you need any further assistance. Enjoy your new addition!
For the "cheaper" option ..
For the "cheaper" option, I was glad to see that the tent was still well made. It was delivered fine and within time. Very happy
August 30, 2024
Reply from Dr Greens
Thank you for sharing your feedback! We're thrilled to hear that you're pleased with the quality of the tent, especially as a cost-effective option. It's great to know that delivery was smooth and on time. We appreciate your support and are here if you need anything else. Enjoy your new tent!
Purchased a lot of products from Dr…
Purchased a lot of products from Dr Greens over the year and always go back for more as they're reliability, affordability, fast order processing and great customer service, means they are my go to company for grow tents.
August 16, 2024
Reply from Dr Greens
Thank you so much for your loyalty and kind words! We’re delighted to be your go-to choice for grow tents and are thrilled that our reliability, affordability, and customer service have consistently met your expectations. Your continued trust and support mean a lot to us, and we look forward to helping you with many more orders in the future!
First Time but not the last.
July 13, 2024
Reply from Dr Greens
Thank you! We're so glad to hear your first experience was a positive one. Looking forward to serving you again soon!
Great service
Quick delivery, well packaged, excellent product. Would recommend to anyone needing horticultural supplies.
June 12, 2024
Reply from Dr Greens
Thank you for the fantastic feedback! We're pleased to hear that the quick delivery, secure packaging, and product quality met your expectations. Your recommendation means a lot to us, and we look forward to serving you again for any future horticultural needs!
Still waiting on delivery
Still waiting on delivery. Usually fast delivery, but lack of communication, and no update from DHL has me given it 2 stars
Can't see a reply button so I have updated the review. I asked for clarification on the matter from DHL as they never responded to me, however it was delivered yesterday 18th June..maybe shortage of drivers..
I've changed review to 3 stars as it's been the only glitch since using Dr. Greens, and in hindsight my rating was a bit harsh.
Onwards and upwards 🙂
June 10, 2024
Reply from Dr Greens
Hi do you have an order number so we can check you're progress, Was the Lack of Communication with DHL ?
Good packaging
April 22, 2024
Just really quick and efficient and I…
Just really quick and efficient and I new wen it was being delivered
April 23, 2024
Fast delivery great quality for money…
Fast delivery great quality for money over the moon
April 15, 2024
Goods well wrapped to save leakage.Fast…
Goods well wrapped to save leakage.Fast delivery.
Products great.
Thanks
April 13, 2024
Always a great efficient service 👌
April 1, 2024
100% Brilliant product delivered…
100% Brilliant product delivered quickly and painlessly - cannot fault
February 21, 2024
Great to be able to team-up a…
Great to be able to team-up a Lighthouse heater (bought a while ago) with a Lighthouse thermostatic power socket. The ManCave/Garden Room is now being kept nicely aired through these cold winter months.
Speedy delivery much appreciated
January 22, 2024
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