TrustedHousesitters Reviews 

31,217
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 8,891 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and the smooth, well-organized service that makes planning trips completely stress-free. People note that connecting with reliable pet sitters is remarkably straightforward and gives them immense peace of mind while traveling away from home. However, some reviewers were not happy with the high annual subscription fees and additional service costs. Some people also felt that navigating certain features on the platform or dealing with the website structure could sometimes be overly complicated and frustrating. A few consumers mentioned that finding adequate support when technical problems arise is exceptionally difficult.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and peace of mind knowing... See more

User experience

People report positive experiences with user experience, highlighting that the platform and application are... See more

Staff

Consumers find staff to be positive, highlighting helpful, friendly, and professional teams that provide... See more

Website

Reviewers highlight ambiguous aspects of website performance, noting that while some consumers find the... See more

Price

Customers consistently note negative experiences with price, highlighting deep frustration over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Conceptually great - like Airbnb but for pet sitting. In practice the concept works brilliantly - we put our "listing" on the app, a sitter couple applied, we accepted and the sit went really well. A... See more

Rated 4 out of 5 stars

The various forms that you, as a newcomer, have to fill out are organized in an overly complicated structure. For instance, the shopping list takes forever to complete because you have to start a new... See more

Rated 4 out of 5 stars

Found first sit no problem. Site has many opportunities. Only disappointment we experienced was not being able to secure lounge passes. The rules are too restrictive. Out of 5 Terminals they were only... See more

Rated 4 out of 5 stars

We had a very good first experience with Trusted Housesitters. It made us three week trip to Italy possible with little worry about our dog, Sammy. My only concern was that, when I had initial quest... See more


Company details

  1. Pet Sitter

Written by the company

TrustedHousesitters is the altruistic way to find a house and pet sitter when you're next going away. It provides a real win-win. Home and pet owners can find rated people happy to care for their home and pets in return for a retreat worldwide. If you have any questions then call or email one of our customer service agents who are all experts in house sitting, having been members of TrustedHousesitters.com themselves.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

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4.4

All reviews

(31,217)

8,910 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the idea of the platform

Love the idea of the platform! Just shows how an idea can come true. This has been a gamechanger for me. Also the team behind THS work on improving the platform and user experience which tells you something about their commitment to the users.

October 28, 2026
Rated 5 out of 5 stars

Great sit in Downton

Great sit in Downton. House and dogs were as listing said. Communication with owners was very good and efficient even when they were away. House and dogs easy to care for, dogs very well behaved and calm. Great local walks and amenities. Surrounding area beautiful and great to explore.

October 21, 2026
Rated 5 out of 5 stars

Fantastic

Great service , great house sitter Jocelyn was tremendous and capable and fantastic with the pets . Could not be happier.

October 29, 2026
Rated 5 out of 5 stars

5 sitters so far and all excellent!

We have had five sitters so far and they have all been fabulous! The people who have been our sitters have been easy to communicate with, responsible, loved our pets, and we’re always tidy. This is such a great program that we have recommended it highly to several of our friends. We can’t wait to retire and become sitters! Sometimes it’s a little tricky finding out the membership level that we have on the website.

October 24, 2026
Unprompted review
Rated 3 out of 5 stars

I should be getting paid to be a house…

I should be getting paid to be a house at her through trusted house sitters.

October 28, 2026
TrustedHousesitters logo

Reply from TrustedHousesitters

Hi, 

Thank you for taking the time to leave your feedback; it is always appreciated. TrustedHousesitters connects pet parents with a community of loving, verified pet sitters from around the world. Pet parents get to travel with peace of mind knowing their home and pets are safe. Meanwhile, our sitters get to experience unique travel, create meaningful connections, and authentically embed themselves within the communities they visit! We truly believe in the mutual benefit for all members of the platform.

TeamTrusted

Rated 5 out of 5 stars

Go Premium

Just off an idyllic housesit with easy-to-manage pets and super-communicative homeowners. I've used Trusted Housesitters for the last few years. I have always found them available and helpful. I do recommend their Premium Sitter membership; you may never need it, but if you do, the additional help they offer with Premium is well worth the cost.

October 27, 2026
Rated 3 out of 5 stars

3 stars because of the recent fee that…

3 stars because of the recent fee that has been added on top of the annual fee. Why not just increase the annual fee? Since I rejoined I am not happy with the new payment structure. Also can't afford to pay for the premium plan.

The platform has been great to me and I really have enjoyed meeting wonderful people and traveling. Once the next renewal starts I will cancel. It is extremely unfair to charge an extra fee each booking on each end. That's an extra $34 per sit they're making. Pretty greedy in my opinion. Wouldn't recommend for this reason. otherwise yes a good platform. But that one thing has completely ruined my experience.

October 25, 2026
Unprompted review
TrustedHousesitters logo

Reply from TrustedHousesitters

Hello Sekhina,
Thank you for taking the time to share your review and for being part of our community.
We are glad to hear about the positive connections and travel experiences you've had, but we completely understand your frustration regarding the introduction of the booking fee. Pricing adjustments are never easy, and we appreciate your straightforward perspective on how this change impacts your experience. Your feedback has been shared directly with our teams, and we truly appreciate your support.

Rated 1 out of 5 stars

Do not Trust or use this site

I booked a house sitter three months in advance and 22 hours before my departure to Europe and 10 hours before the housesitters were to arrive - they cancelled. The response from Trusted Housesitters is all bots - there are no human beings for support. "we will put your trip back out on the platform and maybe someone is will be interested" All this within 24 hours of departure. There is no phone support - no accountability for their so called trusted sitters.

October 27, 2026
Unprompted review
TrustedHousesitters logo

Reply from TrustedHousesitters

Hello Sally,
Thank you for sharing your feedback. We are truly sorry to hear about the stress and disruption caused by your sitter cancelling so close to your departure.
We want to reassure you that our human support team is fully available to assist. You can connect directly with a live agent at any time simply by requesting a transfer in the Live Chat window. For emergency situations, we also provide a 24/7 Urgent Support Line, with toll-free phone numbers accessible directly on your account dashboard.
We take sitter reliability very seriously and would appreciate the opportunity to review your experience if you wish.

Rated 5 out of 5 stars

This was my first experience

This was my first experience , and I only knew about it because of one of the girls that sits for you. I was very pleased with my sitter , and my dog was completely comfortable with her. She left the house in perfect condition and felt comfortable staying there, i believe.

October 23, 2026
Rated 4 out of 5 stars

Very useful in home pet sitting

Great service, finding a sitter can sometimes be a little stressful for me as I worry I will not get someone and then worry they will not arrive. But, I have used TrustedHouseSitters for 5 years now and only ever had 1 cancellation and 1 bad experience. The rest of my site went fantastically and we use the service once to twice a year

July 14, 2026
Rated 5 out of 5 stars

A great service

Within 24hours of posting my sit I had 5 offers to choose from at least 3 of which would have worked out well I believe. Our first dog sit went ahead without a hitch and I would have no hesitation recommending Trusted Housesitters. Like other service exchange sites each side is reliant on their reviews for future exchanges so risk is very low. For 140 odd euro it's a great option as I have had the dog minded and I don't now owe someone else a favour!!

October 28, 2026
Rated 5 out of 5 stars

TrustedHousesitters can work well

TrustedHousesitters can work well. I have had a couple sitters who were not good though. My last one was perfect. Reviews are important and help but I also had a sitter who had many 5⭐️ but she was not that for me. I dothink TH is overall an excellent way to exchange travel, homes and pet care.

October 21, 2026

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