Shites company of the uk. Only waste time never solve only looting money and they will only play with you make you frustrated from 1 year no reply on time after one completion they came with with ne... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been with Trusted insurances for years and they have been great at dealing with my claims every single time. Unfortunately I've had to claim multiple times because of my screen breaking and the... See more
Company replied
Firstly, I received a very competitive quote. The clincher came when I had my holiday cost refunded due to building work at our hotel. I contacted Trusted to see if I could postpone my policy as i... See more
Company replied
I felt trusted insurances went above and beyond to help me. Kevin offered to call me on the date I needed to buy my insurance, so that the payment would go through on the correct day. They're always h... See more
Company replied
Company details
Written by the company
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Written by the company
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Contact info
3.6
Average
672 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trusted Insurances
Thank you for letting us know of your positive sign-up experience Abdullah.
We're pleased that you found the online application to be a seamless and user-friendly process.
It's great to have you on board!
The Trusted Insurances Team.
Quick to take money, very slow & unhelpful getting access to required policy documents
Paid for travel insurance on 3rd April 2024, for father going on a cruise tomorrow - 26th April. Today is 25th April and despite several phone calls this week, we cannot get access to policy documents and he sails tomorrow. They saying they have to wait till IT dept. gets back to them. No sympathy or help from them at all and have to purchase new insurance to be sure. Cowboys and would not recommend or use again.. quick to take money but very slow and unhelpful to get necessary documents. So either lose the cruise or spend more money with another insurance provider. Shameful
April 25, 2024
Unprompted review
Reply from Trusted Insurances
Dear David and Fiona,
We are sorry to hear that your experience has not been a positive one.
We arranged to re-issue your policy documentation to your registered email address on Friday 26th April. If you have not received these documents, please let us know.
The matter has also been escalated to our IT department for investigation.
Thank you for your understanding.
The Trusted Insurances Team.
Slow and drawn out do not use.
This company promises a swift process with regards to sorting lost or damaged gadgets but that is not the case. Documents were provided to them on the 18th and still not resolved on the 24th. I probably should not write this review as they are still dragging their heels and this will probably make them worse but it is better
others know what they are like.
April 18, 2024
Unprompted review
Reply from Trusted Insurances
Dear Samuel,
We are sorry to hear that your experience has not been a positive one.
Our records show your claim was reviewed yesterday and a decision has now been made to have your claim approved.
An approval email will be issued to you today with your settlement.
Thank you for your patience.
The Trusted Insurances Team.
Was sent a temporary password to log in…
Was sent a temporary password to log in to my account and it doesn't work despite numerous attempts online and on my phone.
Update:
Trusted have been in contact and whilst the issue remains unresolved, they are looking into a fix
April 24, 2024
Reply from Trusted Insurances
Dear David,
We are sorry to hear that your experience has not been a positive one.
We informed a member of the team to call you to provide assistance, but the line was unavailable when they called.
However, they have just issued you email correspondence linked to your policy to provide further support for your concerns.
Please ensure to check your inbox at your earliest opportunity.
Thank you for your understanding.
The Trsued Insurances Team.
Reply from Trusted Insurances
Thank you for letting us know of your positive sign-up experience Ramono.
We're pleased you found the online application to be a seamless and user-friendly process.
It's great to have you on board!
the Trusted Insurances Team.
Solid insurance
Solid insurance! I've been with them for three years now and had to make one claim for a broken laptop screen, they made it relatively painless so I had my laptop back within a week or two and they paid me quickly as I had all my receipts and things - though there was slight pickiness on invoices vs receipts and things but we got through! I've now gone for a family bundle and it was a great deal and they helped me set it up very easily.
April 11, 2024
Reply from Trusted Insurances
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
We will make sure that we take on your feedback to find new ways to improve and grow.
Thanks,
The Trusted Insurance Team!
Very good service and deals was good…
Very good service and deals was good for the price
April 7, 2024
Reply from Trusted Insurances
We appreciate your 5-Star feedback Jasmin.
It's great that you found the service, level of cover, and the overall purchasing of your policy to be a streamline experience.
Thank you and welcome on board!
The Trusted Insurances Team.
Phone contract swap
Great communication and sorted out my old phone to my new phone with one phone call
April 3, 2024
Reply from Trusted Insurances
Thank you for taking the time to share your positive customer experience Mr. O'Brien.
We understand the importance of providing our customers with a professional and friendly service, so are delighted to receive your feedback.
We shall pass on your comments to the representative.
The Trusted Insurances Team.
Reply from Trusted Insurances
We appreciate your 5-Star feedback Christine.
It's great to know that you found the sign-up journey to be seamless and user-friendly experience.
We're delighted to have you on board!
The Trusted Insurances Team.
Great phone insurance at a cheap price
I have had a 3 gadget bundle with Trusted insurance for a few years.
Had to claim a few times mainly due to my daughters losing or dropping their phones
Trusted insurance have always settled the claim.
The cost of the policy is very cheap compared to buying with your network
April 8, 2024
Reply from Trusted Insurances
Thank you for taking the time to highlight your positive experience Macca.
We're delighted to receive your feedback regarding your gadget claims, and that you are happy with your policy and premium arrangements.
The Trusted Insurances Team.
Reply from Trusted Insurances
We are grateful for your 5-Star review Jo.
It's lovely to know that you found the policy covers your needs, at a premium to your liking, and the registration was a straightforward process.
We're delighted to welcome you on board!
The Trusted Insurances Team.
Very slow
I submitted the claim on 17th and they asked for 10 documents. On the 20th, they asked for a further 10 documents. Which has taken hours to obtain without a phone, causing some distress.
Slightly disappointed that I wasn’t asked to provide everything from the start which has delayed this process. Today is 27th and no progress has been made.
It feels very slow and so far, I would not recommend.
February 17, 2024
Unprompted review
Reply from Trusted Insurances
Dear Olivia,
We appreciate your honest and detailed review.
However, we are sorry to hear that aspects of your claims experience have not been entirely positive.
We escalated your concerns to the Claims Team for a review today.
They have since contacted you via email regarding your claim.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Reply from Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
We have escalated your concerns to the Claims Team to expediate.
They have just sent you correspondence regarding your claim.
please check your inbox for an update.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Very easy process
Very easy process to sort insurance for new phone and get the previous policy cancelled.
February 15, 2024
Reply from Trusted Insurances
We appreciate your 5-Star review Sue.
It's great to know that you found the process of adding your new device to be a seamless and user-friendly process.
Thank you for letting us know.
The Trusted Insurances Team.
Very helpful good price
February 20, 2024
Reply from Trusted Insurances
We appreciate your 5-Star feedback Chris.
We're pleased you found the service and premium to be to your liking.
It's great to have you on board!
The Trusted Insurances Team.
While I made a mistake online
While I made a mistake online, it tried to renew my old policy and not the new one, I phoned the company, and they were extremely helpful and understanding, and insurance was all purchased correctly, thanks guys.
February 20, 2024
Reply from Trusted Insurances
Thank you for taking the time to share your positive renewal experience with us Tim.
We are pleased that our staff assisted you with your policy arrangement and that everything is now in order to provide peace of mind.
The Trusted Insurances Team.
difficult to even make a claim.
October 15, 2023
Reply from Trusted Insurances
Dear Stjohn,
We are sorry to hear that your experience has not been a positive one.
We have no reported issues with our online claim from and we ensure to make this a user-friendly and streamline process.
Please can you confirm what you are having issues with so we can arrange to assist you.
We would also be happy to arrange for someone to call you to take the claim over the phone if that is more convenient.
Please confirm how you wish to proceed so we can support you.
Thank you.
The Trusted Insurance4s Team.
Reply from Trusted Insurances
Thank you for sharing your positive sign-up experience with us James.
We are pleased to know that you found the online application to be a streamline process and that your policy covers your needs.
It's great to welcome you on board!
The Trusted Insurances Team.
Reply from Trusted Insurances
Thank you for sharing your positive customer service experience Niamh.
We understand how important it is to provide excellent customer service and how this impacts our customers.
It's great to know of the service received my our staff and that you were assisted with your policy arrangement.
We shall pass on your kind comments to Andrew in person.
The Trusted Insurances Team.
Agents very friendly and extremely…
Agents very friendly and extremely helpful
Online very easy
January 18, 2024
Reply from Trusted Insurances
We appreciate your positive feedback Nicola.
It's great to know that you reived such friendly and helpful service from our staff.
We understand the importance of providing excellent customer service and how this impacts our customers.
Thank you for letting us know.
The Trusted Insurances Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.