Trust Hygiene Reviews 13

TrustScore 2.5 out of 5

2.5

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Company details

Written by the company

Trust Hygiene Services provide clinical & medical waste disposal services, washroom facilities, automatic laundry dosing and kitchen deep cleans.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Overpriced Cleaning Products - misleading contract

We were being overcharged for our cleaning products by this company and when we tried to change suppliers they claim we had a rolling contract with them. They tired to charge us a £12k cancellation fee to get out of this contact. Be very careful what contact you sign with these people

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

The driver was a star!

We had a driver deliver to us on his way home!, as a Nursing Home we needed an order urgently. The driver for trust saved the day.

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

Highly recommend trust hygiene brilliant service from Laura w gave us prompt service with our extra clinical waste collection !!

November 30, 2022
Unprompted review
Trust Hygiene logo

Reply from Trust Hygiene

Good morning,
Thank you for taking the time to leave us a great review, we are pleased you are happy with the service trust provide. If you need any assistance in the future please do not hesitate to contact us.
Kind regards
Laura W
Distribution customer service administrator

Rated 5 out of 5 stars

Laura Williams in customer services…

Spoke to Laura Williams in customer services, and as usual she was both friendly and helpful. an asset to any team

December 1, 2022
Unprompted review
Trust Hygiene logo

Reply from Trust Hygiene

Good morning,
Thank you for taking the time to leave us a great review, we are pleased you are happy with the service trust provide. If you need any assistance in the future please do not hesitate to contact us.
Kind regards
Laura W
Distribution customer service administrator

Rated 5 out of 5 stars

Professional and Efficient company

Professional and Efficient company - Laura W was brilliant and she goes above and beyond. I would not hesitate in recommending Trust Hygiene to anyone requiring their services.

December 1, 2022
Unprompted review
Trust Hygiene logo

Reply from Trust Hygiene

Good Morning,
Thank you for taking the time to leave us a great review, we are pleased you are happy with the service trust provide. If you need any assistance in the future please do not hesitate to contact us.
Kind regards
Laura W
Distribution customer service administrator

Rated 5 out of 5 stars

Extremely helpful

Laura W couldn’t have been more helpful in arranging a collection from my clinic. She was very friendly and efficient, assisting greatly at short notice. Brilliant service!

November 23, 2022
Unprompted review
Trust Hygiene logo

Reply from Trust Hygiene

Good Afternoon
Thank you for taking the time to leave us a great review, we are pleased you are happy with the service trust provide. If you need any assistance in the future please do not hesitate to contact us.
Kind regards
Laura W
Distribution customer service administrator

Rated 5 out of 5 stars

Trust Family!!!

Fantastic place to work, excellent work life balance where you are treated as an individual and not a number.
A family orientated company with friendly staff that make it a great place to be.

August 10, 2022
Unprompted review
Trust Hygiene logo

Reply from Trust Hygiene

Good Afternoon
Thank you for taking the time to leave us a great review. If you need any assistance in the future please do not hesitate to contact us.
Kind regards
Laura W
Distribution customer service administrator

Rated 5 out of 5 stars

I would like to thank Laura W for all…

I would like to thank Laura W for all of her hard work, she was extremely professional and went out of her way to help our company, Thank you Laura W!

July 12, 2022
Unprompted review
Trust Hygiene logo

Reply from Trust Hygiene

Good morning
Thank you for taking the time to leave us a great review. If you need any assistance in the future please do not hesitate to contact us.
Kind regards
Laura W
Distribution customer service administrator

Rated 1 out of 5 stars

I am extremely angered

I am extremely angered by the way this company treats staff, my partner gives everything and works 70hrs a week on salary with no extra pay which comes out at less than minimum wage. She cancels holidays to support the company because the turnover of staff is huge, it’s about time someone recognised people there as they are ruining family lives

July 16, 2021
Unprompted review
Trust Hygiene logo

Reply from Trust Hygiene

Good Morning,

Thank you for taking your time to leave us a review.
The employee in question is an extremely valued member of our Trust team, They are contracted to work certain number of hours each week and sometimes choose to work additional hours without the companies knowledge.
This has been addressed and the employee is extremely happy in their role.
We have no employee on minimum wage or less, our staff turn over is very low in comparison to most other company's.
We value our employees very highly at Trust Hygiene and all employees have access to speak with HR should they have any issues or feel unhappy.

Rated 1 out of 5 stars

Watch out Pandemic Here, Trust Hygiene only care for themselves

Amidst Covid 19, i`ve encountered head ache after head ache with this company, i`ve emailed regarding collection of goods, that i had cancelled last October, and they were still trying to invoice me. only till i brought it their attention i had cancelled last year, then arranging engineer to collect goods. been nightmare, we were pub restaurant that had used their services for 4 - 5 years before we were told to close by government. Very little loyalty. They try to scrounge all funds as much as possible no care for the business that is about to close for good. Constant hounding for outstanding invoices. not worth the head ache over priced also. better to buy equipment yourself and change batteries once in while , save yourselves tons of money

June 16, 2020
Unprompted review
Rated 1 out of 5 stars

NEVER EVER EVER AGAIN

My experience with this company is extremely bad and therefore I wouldn't recommend them personally. They do not seem professional in their approach to matters

February 8, 2019
Unprompted review

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