Good evening, Happy Monday! I just got done talking to Pat Y. I wanted to informed you that he is an EXCELLENT customer service to work with (10 stars). He was so polite and nice. He went above and be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the payment section a little odd, I wasn't sure if they had accepted my payment/order or if there was something else like a oto code to complete the process. They then congratulated me so... See more
Company replied
The only reason I have given you 3 stars, is because I was sorely disappointed in your customer support. Each time I tried to track my order, it just kept saying ‘order not found’, and each time ( tw... See more
Company replied
Disappointed with actual size of knives because they looked so much bigger in the advert. I have small hands and they are small compared to said advert. If I had known how long it would take to arrive... See more
Company replied
Company details
Written by the company
In the vast, ever-expanding universe of online retail, where countless choices clamor for your attention, one name shines as a beacon of brilliance: Trustpicks. Born from the minds of young, passionate visionaries, Trustpicks isn’t just another online store — it’s a destination where innovation, style, and service converge to turn the everyday act of shopping into a remarkable, personalized journey.
Contact info
United Kingdom
- customer@trustpicks.co.uk
- www.trustpicks.co.uk
2.9
Average
625 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely Complete Failure
Order took weeks to arrive. When the item arrived: NO drill curtain rod brackets, it turns out that the curtain rods DO in fact need to be drilled in.
The whole point of my order was because the curtain rods were NOT drilled in.....it's a complete and utter joke also the item is extremely cheap looking, very low quality and they look to be completely useless even if they were drilled in. A total rip off....avoid avoid avoid!
July 18, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Trustpicks is the most reliable and…
Trustpicks is the most reliable and secure online shop website. You can always find the items you are looking for at great prices and delivery times are very fast.
July 13, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
It was a simple process
It was a simple process, easy to navigate. The only downside was I was unable to review my order after I filled in my details, I would have like to have seen how much everything was before I completed the payment. If the option was there and I missed it I apologise.
July 16, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
It arrived at expected time.
It arrived at expected time.
It is intact.
The only problem is that it wasn't what I expected.
The bag is difficult to pack because is flat, and difficult to close and release the air. It needs to be zipped and stand upright.
July 5, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to purchase item
July 13, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to order
July 13, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Do not purchase from this company!
Would give this a zero rating if it was possible! Purchased a so called high pressure jet spray head attachment which was anything but that. It provided even less pressure than a standard hose spray. Thought I would take a chance as it was backed up with a return guarantee. Tried to return it within the guarantee period and got absolutely no response from the company. Do not purchase from this company unless you just want to right off your funds!
May 29, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Delivery was no fuss and very fast
July 10, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to navigate purchase easy to make…
Easy to navigate purchase easy to make great customer service.
July 12, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy to navigate.
July 13, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Very easy and informative and payment…
Very easy and informative and payment straight forward will use the site again.
July 11, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
It was easy to navigate the site
It was easy to navigate the site. Found what I wanted with ease. Payment was straightforward.
July 11, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Was very enjoyable
Was very enjoyable, queued was very good was like 30min for must of raids.
July 11, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Misleading advertisement
Misleading advertisement, the bags,just the same, can be bought in Poundland. Add says easy to use,no they are not. Difficult to expel the air. Do not stand upright to fill unaided. Lying advert,poor value for money. I've been scammed. Do not touch.
July 9, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Dissapointed
I purchased two Stereoscopic thickened Space Creator bags and the smaller one arrived with two slits in it so it’s unusable. The larger one is fine, but it’s very disappointing as they’re advertised as being high quality and durable.
July 7, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Upon receiving and using the item
Upon receiving and using the item, I discovered that it does not function as expected. The fault is as follows: doesn't operate according to the instructions enclosed. Unfortunately, this makes the product unsuitable for its intended purpose.
July 7, 2026
Unprompted review
Reply from Trustpicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Reply from Trustpicks
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
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