Tryg Reviews 

All employees have different information, some don't even see the open case (the number is visible in the system even to me) They updated the insurance package for my child to premium online without reading the rules, when it was already done they said that I was in quarantine for 2 months. They said the price was 200 kr per month, the actual price is almost 400 kr

I canceled my subscription without even using it because it hasn't even been a month and I still have to pay for it until September.

Horrible services. Even i paid them they sent the bill to court.

Dont do business with them

The insurance customer service is not taking care of their customer at any moment. Their objective is to take your money at end of month and when you need something, it's a nightmare.

I am not happy with your service.

I was only pregnant once in the same year and gave birth to only one baby. But Tryg managed to charge my bank account multiple times in the same year for the same pregnancy insurance and continued to invoice me for the same insurance and sent Sergel to invoice me for the same insurance plus extra charges. I have paid a total of about 6000DKK and they have turned dead silence after I called and sent my complaints. I have received no replies on this matter so far.

I was offered a Tryg insurance policy over the phone. The agent on the line actually signed me up for the insurance, without making it clear to me and without me giving over any bank details (I am a member of Danske Bank). I did not sign any document. In fact, the insurance covered things I did not even own (bicycle for example), and I was charged nearly 1000DKK. The customer service has stopped responding to my mails too. Ridiculous service.

Thanks for helping me out taking care of my dog when he needed that help🙏🏽💪🏼. Respect!

Tryg? More like "Trick" you!

I trusted Tryg with my insurance, but they used my lack of Danish fluency to downgrade my coverage, without properly informing me. I’m originally from Brazil and had a worldwide insurance package. Somehow, that got changed to Europe + Turkey. Why would that make sense for me?

Guess what happened? My luggage was delayed for four days abroad. When I contacted Tryg, I was told I wasn't covered anymore. I’ve been paying annually for a policy I can’t even use because someone at Tryg decided to make this sneaky change.

This isn’t just a mistake, it’s a betrayal of trust.

Wont give access to my policies and can not cancel them.

God service men de er for dyre

It was a very bad experience. First, we got a ejerbolig forsikring, which was fine, although a bit expensive. Then we wanted to get a hund forsikring, but the prices we got were not the same as advertised in the website. Tryg initially refused that it was their mistake and asked for more proof. Only much later they admitted that the advertised price was much lower than they actually gave us, but they never gave the price they advertised.

Always helpful and always there to support and give you the support to get the best out of this.
Best insurance company ever!!!!

I called on a Tuesday to get a quote for travel insurance and agreed to a follow-up call a week later so I’d have time to decide. The next day, they called me four times. Each time I answered and spoke English, they hung up without saying anything.

When I called back to explain the situation, the Tryg employee who answered dismissed my complaint, saying, “We didn’t call you four times, just once.” When I told him that wasn’t true, he simply said, “Whatever,” and hung up.

Absolutely miserable customer service—disrespectful, rude, and completely unprofessional. I won’t be choosing any insurance with them.

Horrendous experience.
I used to be with Undo, had a cheap and transparent insurance.
When Undo stopped I was called by tryg and talked into a more expensive insurance that didnt even cover my whole houshold.
When I realized that I asked to update which resulted in double the price
Finally I made my research and switched to a much cheaper indbo insurance.
Even after I had cancled I still received a bill from tryg.
I called in, the first person told me its a mistake I should just cancel the payment in betalningsservice.
Then I received a letter with the payment and even a late fee.
I called again and a person told me its still a charge for January and pressured me to just pay as they charge for the previous month.
I looked into my bank account and checked that this cannot be true and called a third time.
Only then I was told that this is another fee due to the fact that I was there less than a year.
The level of confusion and incompetency is unbelievable. I was first scammed into taking on much to expensive insurance that did not cover at all what I had before and was charged super intransparently.

Its such a shame that a shit company like tryg bought Undo, which was a much much better service
I can only warn people to take an indbo insurance from tryg. Its overpriced and you just get charged with hidden fees when you try to get out.

TRYG repeatedly failed to detect my payments, despite my bank confirming they were processed. As a result, they canceled my car insurance multiple times and conveniently offered a much more expensive policy each time. To make matters worse, they even placed me in the DFIM register, further driving up my insurance costs through no fault of my own.

This is either complete incompetence or a deliberate scheme to overcharge customers. A trustworthy insurance provider should be able to handle payments correctly instead of punishing customers for their own failures.

Stay away from TRYG unless you want to deal with constant cancellations, unjustified price hikes, and financial penalties for their mistakes!

Very bad customer service and they lied that they helped me with 10,000 on damage which wasn’t true also expensive

I called regarding my car insurance as I had talked to my son and he said that I pay to much for car insurance so that is why I called. To find out that I could have been saving so much on my car insurance years before. That is disappointing that no one had called me to let me know I could save so much each year.
But the two people that help me when I called were very helpful. VH Gitte

I have had Tryg insurance for about 7-8 years, as my friends recommended it. I never compared it with other companies—until recently, when I discovered that their prices and fees are much higher than the market average. As a result, I decided to cancel both my indbo and travel insurance. While I received a refund for my indbo insurance, I have not received any refund for my travel insurance cancellation.

Additionally, I filed a compensation claim for my indbo(kind of home insurance) two years ago, which Tryg refused to cover. Recently, I checked my policy and realized I had Super Indbo, which should have covered it. I contacted them weeks ago about this, but I have not received any response until now!

I just constantly receive marketing calls trying to sell me additional tryg insurance, yet when I need actual service, they don’t respond. Because of these calls, I no longer pick up unknown numbers, and I have already informed their customer service to contact me via email only.

For such a large and well-known insurance company, this level of service is simply unacceptable.

I had a really good customer experience, while being supported by Niclas K. He supported me in identifying the right insurance products for my needs. Moreover, he provided me an insurance coverage more competitive and attractive than that of competitors. Even though it took a while to decide myself, Niclas showed patience and support and openess to answer my questions.

What was actually a great insurance company, it is deemed to be a place where one day you are called to upgrade your insurance and the other day they tell you that you are blocked because you had in the last 8 years a few claims.

Called Tryg to get a deal since I am a member of CA a-kasse and did not receive anything although I am a member for 11 years at CA. Fake marketing I guess

Next, I am being told that I cannot get a better travel.insurance, and the person on the phone said that is fine the one I have. Well let me tell you something on my time and my money I am the one deciding.

Lastly when I asked for the insurance to be updated then I got a straight no....

Wow- Thanks Tryg for your supervisor unprofessional behavior, but never in my years here I had such a rude response from any service provider in Denmark.

With this refusal I will seek a lawyer and write to ombudsmand as this is an illegal.behavior to decline an upgrade option which is a right as part of the consumer rights and part og the contract.

What is wrong with people these days, forgot to be nice....
This is unbelievable!