Tryg Reviews 

I had an issue with my broken window in my car and the staff dealt with my problem ina very professional manner. I was very satisfied.

I would like to copy past message I received from Trygs skadebehandler, Alfred. The matter concerns a monitor broken by my 2 years old daughter. Read and make your own conclusions about this company.
Message: “
As we look at the pictures of the damaged monitor which you previously sent, it seems like there is a large difference in the measurements of the pot compared to the damage on the monitor.
How did the 2-year-old manage to get up on the desk while bringing a small pot with her, and then make a mark that so different from the small pot both in the proportions and measurement”.
I would just like to add that the damage was really made by my 2 years old and the hit exactly matches the size of the toy….
Seems like Tryg is in a trouble and will do anything unimaginable to avoid paying.
Skade number is 25887714-1001.
Unfortunately there is no function to answer to Tryg specialist commenting on my post. therefore I am answering here - YES. IT'S TRYG! I have sent you all the correspondence as requested.

My daughter hit a gaming monitor with a toy and broke it. Company’s specialist refused reimbursement explaining that a toy doesn’t match a hit based on pictures, not even seeing a monitor in a real life. This is fraud!
Skade number is 25887714-1001.

I believe Tryg intentionally makes nearly impossible to reach them. That means you pay insurance however when something happens it is nearly impossible to get your coverage.
I insured my family with this company, and when my son had a health issue, it was nearly impossible to get in touch. Their phone service was down for 2–3 weeks, and attempting to report the issue on their website didn’t help, because their web page continuously giving an errors or giving infinitive spinning screen.
After many attempts I stopped trying reach them and received no coverage. However I was paying for years. I waisted a lot of money and so much energy.
I believe Tryg has a systematic approach to avoid serving customers.
I would not recommend this insurance company.

It is very difficult to get in touch with them and to get help (when being a client and having an insurance). Everytime you call them for help, they find a way to increase the amount of your policy subscription. I am paying a lot of money and I am not really sure what´s the benefit. They are hiding behind a lot of "legal policies" that are not written anywhere.

Fraudulent business practices. Renews insurance without consent

We chose Tryg in Feb 2024 mainly because of their excellent customer service and good value. We had taken both Indboforsikring and Husforsikring via Tryg and found the overall rates lower than our previous insurance provider. We communicated mostly with Michael Mac who was patient and knowledgeable when it came to answering our queries. We closed the accounts because of the house sale in Sep 2024. Here, Michael surpassed our expectations when it came to his promptness on account closures and final settlement. Thank you!

Extremely unhelpful. Have tried to make several claims that were rejected due to small details that they only informed me of after many hours of calling and following up. What a waste of time and money - and caused a lot of stress.

I had just received a notice of saving 200kr per year, so I was happy, then got a notice the next month that my rates go up by 500kr per year. Then I was sad. More sad than if my "bonus" had not been stripped away. See that is how human psychology works. That is how empathetic information works. Any human knows it, yet once a structure becomes a corporation, they can not behave with basic human understanding/decency. That is a failure of leadership, and it is anti-human/anti-customer. It is one thing to be inhuman, and another to be foolish, or careless with people. It's not the money that bothers me one bit. It's the incompetence, and callousness. It's a business and marketing failure. As is the request for consumer feedback, the day after you raise the rates, and strip the bonus of a customer. So a double business faux pas. 2 stars for being foolish.

Proffesional and fast service. Friendly staff affordable service

I am extremely disappointed with the service from Tryg Insurance, also known as IDA Insurance. For the past few days, I have been trying to file a claim, but the online claim form simply does not open. Despite numerous attempts, including signing in with MitID, the page fails to load, and after a while, I am automatically signed out. I have tried using different browsers, but the issue persists, making it impossible for me to submit my claim.

What adds to my frustration is the significant price hike in my insurance premium. Last year, I paid 1,627 DKK, but this year it has jumped to 2,607 DKK—a nearly 60% increase. I am paying so much more and still not getting anything out of it. I can't even file a claim online!

I expected much better from Tryg Insurance, a company that I had trusted for my travel insurance needs. Unfortunately, this experience has left me both frustrated and dissatisfied. I sincerely hope these issues are addressed promptly, but as of now, I cannot recommend Tryg Insurance to anyone.

I always had a great experience with Tryg Insurance products. I recommend choosing all relevant options for the specific insurance product. Even though the premium may increase, it helps when needed.

2 months ago, my marble table was damaged due to a liquid spilled on it and I wanted to use my insurance for the first time. I sent all the pictures to TRYG along with the invoice. They rejected it after 1 month because they said it took 5 minutes to realize the situation and I had to realize it immediately and take it. They are very funny because it is obvious that they misuse good intentions. I strongly recommend that don't work with TRYG.

I had a pleasant experience with one my claim today, I submitted it online on Sunday evening and got a call from Maria the day after who helped me to go through the claim, she did great job to explain the process and it was pretty quick.
I highly recommend Tryg. I also had another insurance policy with Tryg that she helped to adjust it based on the requirement,
Thank you Tryg, thank you Maria for being such a nice person.

Super unprofessional service. It’s a fifth day I’m calling to add things to my claim, talking every day with 5 + people who don’t know anything you ask them, at the end saying that they promise, that somebody will call you by the end of the day and guess what, no one has called me yet.
Been a customer for almost 10 years, price is being increased almost every 6 month, but customer service still not helpful….
Do not recommend Tryg as your insurance company!

Best regards,
Lelde

Very expensive insurance company. In January we got a reasonable offer from another insurance company and we were about to switch then tryg made a counter offer which i convinced my husband for us to stay. Just barely 6months into this year our insurance has increased twice and my car insurance almost doubled. My god parents complained same. Our families have decided to switch to another company. Am very dissappointed with tryg and won't recommend.

The person who spoke was very kind and professional.
Thank you tryg - best insurance in DK