I’ve been with the Otter service now for awhile - Will has been my No 1 help mate from OTTER amazing service always there to help & doing things a little different using the QR codes in different ven... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to sincerely thank Leverex Badong Jr. for making my onboarding with Otter such a smooth and welcoming experience. Your patience, guidance, and clear communication truly made a difference.... See more
Company replied
Otter has been our middleware to integrate DoorDash, Uber Eats and Grubhub for our 12 restaurants since we started third party delivery in 2020. We found them to be the most consistent, with very litt... See more
Company replied
Francis and Eden were the best and most patient explaining the process as well as how their system works. They verified all the info and menus were accurate which is very important starting out someth... See more
Company replied
Company details
Written by the company
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Contact info
4.7
Excellent
632 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Otter
Hi,
Thank you for the 5-star review! We truly appreciate your support and are so glad you had a great experience.
Looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi Hector,
Thank you for taking the time to leave a review! We truly appreciate your kind comment and are happy to know you had a positive experience. We're looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hey,
Thank you for your wonderful feedback! We're so pleased to hear that you're satisfied with our service. Your support means a lot to us, and we’re always here whenever you need us.
-Alex
Reply from Otter
Hi there,
Thank you so much for your kind words! We're really glad you had a great experience with us. We truly appreciate your support and look forward to serving you again.
-Alex
Fast easy set up
Fast easy set up, understand my need and completed in one session.
February 22, 2026
Unprompted review
Reply from Otter
Hi Min,
We appreciate the review! We're thrilled to hear that your setup went smoothly and quickly.
We’re genuinely sorry to read your update regarding communication and the POS support you were expecting. We requested more information so we can have a look at this!
-Alex
The call was short ant to the point.
The call was short ant to the point.
Thank you
February 24, 2026
Unprompted review
Reply from Otter
Hi Joaquin,
Thank you for your review! We're glad to hear the call was short and to the point. We always aim to make things clear, efficient, and respectful of your time. We're looking forward to growing your business together, thanks!
-Alex
Peter was awesome
Peter was awesome. I had been waiting over a month for an issue to be resolved and he handled it for me, finally. I’m so grateful! Nobody else’s was able to help me.
February 23, 2026
Unprompted review
Reply from Otter
Hi Scott,
Thank you so much for sharing your experience. We’re especially glad Peter was able to step in and resolve the issue for you after such a long wait. If there's anything else we can help with, please let us know!
-Alex
great time and full explanation- good service
great time and full explanation
February 23, 2026
Unprompted review
Reply from Otter
Hi Gregory,
Thank you for your feedback! We’re glad to hear you had a great experience and that everything was clearly explained. We appreciate you choosing us, and we're looking forward to growing your business together. Thanks!
-Alex
It was a great working with Peter and…
It was a great working with Peter and Laura and onboarding was pretty smooth, Thanks to team and you guys are great 5 star.
February 23, 2026
Unprompted review
Reply from Otter
Hi Shas,
Thank you for the fantastic 5-star review! We're so pleased to hear that Peter and Laura made your onboarding experience smooth and enjoyable. We're looking forward to growing your business together, thanks!
-Alex
Keep up the work Peter and Adil
February 23, 2026
Unprompted review
Reply from Otter
Hi there,
Thank you for the review! We’ll be sure to pass your message along to Peter and Adil; they’ll be delighted to hear it. We appreciate your support and look forward to continuing to deliver great service.
-Alex
Peter Gabriel was great
Peter Gabriel was great, he walked me through everything and was very kind throughout the entire process
February 23, 2026
Unprompted review
Reply from Otter
Hi Adbul,
Thank you so much for your kind words! We're thrilled to hear that Peter provided such a supportive and thorough experience. We truly appreciate you taking the time to share your feedback!
-Alex
Great knowledge and communication
Great knowledge and communication. Made it nice and easy
February 20, 2026
Unprompted review
Reply from Otter
Hi there,
Thank you for your kind words! We’re so pleased to hear that you found the process clear and easy, and that our team's knowledge and communication met your expectations.
-Alex
Peter was great and made the onboarding…
Peter was great and made the onboarding process super easy!
February 20, 2026
Unprompted review
Reply from Otter
Hi Jose,
Thank you for your lovely feedback! We’re so pleased to hear that Peter made the onboarding process smooth and easy for you. We’ll be sure to pass your kind words along to him; he’ll really appreciate it.
We look forward to continuing to support you!
-Alex
We have started working
We have started working, but I am not ready to talk about my experience yet. I can provide more details later.
February 20, 2026
Unprompted review
Reply from Otter
Hi there,
Thank you for sharing this. We completely understand that it can take time to form a full experience, especially at the beginning of a new partnership. We’re glad to have started working together and look forward to hearing more of your feedback when you’re ready.
Looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi there,
Thank you for your feedback! We’re glad to hear you found the experience simple and easy. We appreciate you taking the time to share your thoughts!
-Alex
Good experience
February 20, 2026
Unprompted review
Reply from Otter
Hi Mosaed,
Thank you for your review! We’re glad you had a good experience and appreciate you taking the time to share your feedback.
-Alex
Easy setup process so far
Tried to integrate the POS with otter for trial. easy set up so far but would like to see what venmo market place could offer.
February 19, 2026
Unprompted review
Reply from Otter
Hi there,
Thank you for giving Otter a try! We’re glad to hear the POS integration was easy to set up. We’d love for you to explore more of what the Venmo Marketplace can offer, and if you have any questions along the way, our team is here to help!
-Alex
The agent was very helpful
February 19, 2026
Unprompted review
Reply from Otter
Hi Julie,
We appreciate you taking the time to share your experience. We're thrilled to hear that you find our team very helpful. Don't hesitate to let us know if there's anything else we can help with!
-Alex
The customer service at this company is…
The customer service at this company is one of the best I’ve experienced. From the first person I spoke with, to the last person who kept me informed about the process, was outstanding. They resolved my issue immediately with professionalism and kindness. Thank you!
February 17, 2026
Unprompted review
Reply from Otter
Hi Veronica,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team made such a positive impression and resolved your issue quickly. We truly appreciate you taking the time to share your experience, we're looking forward to growing your business together, thanks!
-Alex
Reply from Otter
Hi Allen,
Thank you for your review! We’re so glad to hear that you’re happy working with Uber and with Peter. We're looking forward to growing your business here with Otter.
-Alex
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