trywerelieve.com Reviews 

439
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the products to be effective and comfortable, providing good support for various needs. The quality of the items, such as knee braces and other supports, is frequently highlighted as very good. Additionally, many reviewers experienced excellent and responsive customer service, often receiving free replacements or assistance with orders. However, some customers also noted issues with product sizing, finding items did not fit as expected or that size charts were inaccurate. Delivery times were a common point of concern, with many experiencing longer waits than advertised and unexpected shipping origins. A few other people also felt that some products had poor material quality or deteriorated quickly after use. Additionally, a small portion of people reported poor or unresponsive customer service when issues arose.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Customers had ambiguous experiences with order, with some reporting that their orders arrived within the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting smooth and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a shoulder brace for my daughter. She received it and immediately put it on to try it out. She wishes that she could have gotten a brace like it right after her rotator cuff surgery. As it... See more

Company replied

Rated 4 out of 5 stars

I bought copper knee supports and a lower back support, both to help with pain from arthritis. I am generally fit and healthy, and stay active, walking at least 5 miles each day with our dog. The knee... See more

Rated 3 out of 5 stars

They respond immediately, my order was replace asap from large to customized medium size. The fitting is great and help my knee recovery , atleast I believed that but after 1 month the knee sleeve don... See more

Company replied

Rated 5 out of 5 stars

I am surprised at the negative reviews. Although I have yet to really test the product- I bought snow boots which I am about to wear on holiday for the next three weeks -the ordering experience and th... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

We Relieve is a health and wellness store specializing in knee patches, knee sleeves, ankle braces, and massagers. Our products are designed to provide pain relief, support, and improved mobility for our customers. We prioritize quality and durability, ensuring that our offerings meet high standards for effectiveness and comfort. Customer satisfaction is paramount, and we offer free size replacements to ensure a proper fit. Our team of experts provides personalized advice to help customers make informed decisions about their health and wellness needs.


Contact info

3.6

Average

TrustScore 3.5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(439)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very Honest and Helpful Company

I’ve been purchasing a number of different types of products from We Relieve over this last couple of years since I had surgery for Oesophageal Cancer, mostly to support and improve my posture, I found their products excellent, I can now walk more upright instead of stooped, my wife also , she has knee problems, we both are very happy with the quality of merchandise we have purchased from WeRelieve and also their customer service and support is excellent, we would certainly recommend them, our quality of life has improved thanks to the help and advice they have given us. Jb

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I was very impressed with my knjaee…

I was very impressed with my knee brace! It fits perfectly snug around my knee. I love the fact I can wear inside my jeans or outside my jeans. I prefer outside my jeans. My knee is doing much better and I wear this every day except for the weekends. I love the quality and number 1..I love the fact that we are dealing with a company who really cares about our wellbeing! I would highly recommend this company! Communication is 100%.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great copper knee sleeve and excellent customer service

Purchased a knee copper sleeve to help my knee osteoarthritis arthritis. It was slightly tight so I contacted We Relieve and was so impressed when they asked for the measurements of my knee and made a bespoke sleeve at no additional charge.The sleeve really helps when I am walking a lot, I would totally recommend.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support..The knee…

Excellent customer support..The knee sleeve I originally purchased was a bit big for my leg..Rohan offered to send me another free of charge that was more form fitting..They responded to all queries quickly and professionally..would certainly work with them in the future as needed😺

February 28, 2025
Unprompted review
Rated 4 out of 5 stars

I bought knee braces

I bought knee braces. I am satisfied with the sizing. I used a cloth tape to measure above my knee and used the table provided. Ive had these braces a year now. I had my first set braces for much longer. I wore them out. I wear them almost everyday. Im in the construction business. I couldn't work without them. Deliver might have been a little slow. When these wearout, I'll buy another set. John Haury Nashville TN.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great knee support

Needed a good knee support for my knee, found this company advertising their product so thought I’d give it a try,
This knee support was well worth buying, it gives my knee great support while playing golf and with other activities. The one I ordered turned out to be a bit large for me, contacted the company who sent me a replacement at no cost to me and did not require me to return the other knee support.
I fully recommend this company to any body needing a great knee support.
William

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Knee supports for mobility problems

My husband (who has Alzheimer’s) has serious mobility problems and we have Physiotherapist twice a week in an endeavour to keep him mobile. He has to use walker indoors and outside. I’ve bought Werelieve knee supports for him which helps him greatly and the latest ones are even better. He’s had falls at home and I would definitely recommend them for support.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I was having extreme pain in my ankles

I was having extreme pain in my ankles. When I got out of bed in the morning, I was screaming inside. Then I got the compression for my ankles and the pain was gone. I could even stand in place without having to moving around. The ones I bought from Walmart and CVS don't compare.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

The best for knee pain

Prior to using the we relieve sleeve I couldn't last more than one or two games of Racquetball. Since I've been using it, I now play between 6 and 8 games 3 days a week. I,highly recommend using it

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I guarantee you will not regret your…

I guarantee you will not regret your purchase despite the ( fake ) negative reviews from competitors. ( yeh, they do that kind of thing ) A friend of mine and I got to talking about our aging mothers knees and he sent me the WErelieve link. I asked about custom fit and they were only to happy to provide a solution customized to my mother's tiny knee. She got it and absolutely loves it, wears it every day ( need to order a new one soon) she opted out of knee surgery because this helps so much. She hated the idea of another surgery at 83 years old. Thanks Rohan!. ( Ask for Rohan) The service really is top shelf. .

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

These guys went above and beyond

These guys went above and beyond. The first one I got was too big for my little old mums knee. They sent me a custom sized sleeve free of charge and it fit perfect, my mum loves it. When the time came to replace it, I had lost the contact info, so went and ordered with a competitor that 'appeared' the same, it wasn't - I never even got the product, the look alike company was a total $cam - beware. Luckily I found the original order and am getting my replacement for mum from a company I trust. Thanks WeRelieve!

June 20, 2025
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

Thank you so much for your kind words! We’re truly happy to hear that the custom-sized sleeve was a perfect fit for your mum and that she loves it. That’s exactly why we do what we do.

We also really appreciate you sharing your experience — it means a lot that you chose to come back to us. Your trust and support are incredibly important to us.

Thank you again for choosing WeRelieve! 💙

— The WeRelieve Team

Rated 1 out of 5 stars

Do not buy from this company.

Do not buy from this company.
I ordered Snow boots. They arrived very late- long after the stated 4-7 days.
They were the wrong size - too small
They were very narrow- I couldnt get my normal sized feet in.
Poor quality material and in particular soles not suitable for walking on snow/ice.
They have offerred to exchange for different size or offerred a store credit. neither of which solves the problem of poor quality and I dont need anything else( and having read reviews, wouldnt want).
They dont have a returns address in UK

January 6, 2026
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

Hi there, we’re very sorry to hear about your experience with the snow boots, including the sizing and material issues, as well as the delayed delivery. That’s certainly not the experience we want for our customers.

Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number and photos so we can review your case and work toward a fair solution. We truly appreciate your feedback and want to make this right.

— The WeRelieve Team

Rated 1 out of 5 stars

CHEAPER PRODUCT SENT THAN THE REAL ONE I ORDERED AND CUSTOMER CARE IS TERRIBLE

I ordered a knee support and heated massager but when it arrived it was a cheaper version with the controller totally different to the one I ordered.
The battery life is rubbish I only get just about one 15 minutes session.I have been given 3 different return addresses so I am not sure which one is right the reviews for returning are very bad with people not receiving refunds. I would never buy from these again.

I reached out like they asked but they want me to take down my review and they haven’t responded.

January 1, 2026
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

Hi there, we’re very sorry to hear about the issues with your knee support and heated massager. That’s certainly not the experience we want for our customers, and we understand how frustrating this must be.

Please contact us directly at support@werelieve.com
or call +1 (302) 665-3569 with your order number and photos so we can confirm the correct return address, review your order, and arrange a proper replacement or refund.

We appreciate your feedback and are committed to resolving this promptly.

— The WeRelieve Team

Rated 2 out of 5 stars

Purchased shoes for my mother

Purchased shoes for my mother, here were the issues:
1 No confirmation email of purchase therefore no receipt.
2 Wrong size.
3 She did not like them any way so applied for a refund. (FYI posted to us straight from China)
4 Rohan (a name I have seen on another review) Offered a refund but I have to post to Toronto for them to confirm the condition. (Not the London address which is on the web page). I suggest they should state this on their web page, they replied they can offer store credit. I do not want anything from the store.
5 I posted them and sent proof of postage/tracking no. as they requested (at further cost to me), 2 days later (before they have seen the shoes) they said they can only offer me store credit "... we cannot process a full refund simply because the product did not meet your personal taste".
Because this was a gift, too long had passed so the 14 day UK returns law was not applicable, however to offer a refund, and then go back on it once I have posted it is just immoral. I cannot resell, or find someone with size 4 feet to give them too!
I have replied pointing out they had asked me to post them, so we shall see if I hear anything back.

UPDATE
Thank you for replying here. I did get a response from Rohan and I have received a refund minus any postage, which I accept.

Please May I encourage your team to proved order confirmation emails though; I did not receive one which was disconcerting and meant I could not prove it was the wrong size. I have added one star for this refund.

Regards, Kat

January 27, 2026
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

Hi there, we’re very sorry to hear about your experience and the frustration surrounding the return process. We understand how disappointing this must be, especially as the item was purchased as a gift.

We’d like to review your case again, including the prior communication regarding the refund and the proof of postage you provided. Please contact us directly at support@werelieve.com
or call +1 (302) 665-3569 with your order number and tracking details so we can look into this properly and work toward a fair resolution.

We appreciate you bringing this to our attention and take your concerns seriously.

— The WeRelieve Team

Rated 1 out of 5 stars

I purchased a pair of hearing aids from…

I purchased a pair of hearing aids from relieve and had nothing but trouble with them. The last thing that happened to them was that the right side fell completely apart when I was trying to pull the aid out at the end of the day. The end pulled off completely and I was using the proper piece on the end of the hearing aid to remove it from my ear. I sent a picture of the broken parts to a guy by the name of Rohan. All he said was that they don’t warranty items that arrive in perfect condition. How would he know what condition the hearing aids were in when they arrived at my home. They were in good condition when they arrived, it was simply poor manufacturing that made it fall apart and I had only used them approximately 10-15 times. I will never buy anything from this company again. Now I am out over a hundred dollars. I would not recommend this company to anyone because they don’t warranty poor workmanship in any way.
Terry Anderson
Grand Forks
British Columbia
Canada

January 10, 2026
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

Hi Terry, we’re truly sorry to hear about your experience and the issue with your hearing aids. We understand how frustrating and disappointing this must be, especially after limited use. Product durability and customer support are very important to us, and we regret that this situation has left you feeling unheard.

We would like the opportunity to review your case again. Please contact us directly at support@werelieve.com
or call +1 (302) 665-3569, referencing your previous communication and photos, so a senior member of our team can reassess the situation and work toward a fair resolution.

Thank you for bringing this to our attention.

— The WeRelieve Team

Rated 1 out of 5 stars

Don’t buy this trash!

This is a piece of junk . Item not as pictured. It is of no use!

January 19, 2026
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

Hi there, we’re really sorry to hear the item didn’t meet your expectations or match what you saw online. That’s not the experience we want for our customers.

Please reach out to us at support@werelieve.com
or call +1 (302) 665-3569 with your order number and a photo of the item received so we can review this and arrange a suitable solution for you.

— The WeRelieve Team

Rated 1 out of 5 stars

Order number 161263

Order number 161263 - I placed this on 1/1/26 and was happy to see that according to the website, it was a uk based company with eu offices as well. Delivery was supposed to take 4-7 days. Today is the 17th and still no tracking available or delivery imminent. I have emailed requesting a refund for this order, as I have not received it, as per the terms and conditions, but haven’t had any response.
The items apparently are being shipped from China. Not what the website said.
I am so very disappointed, and just want my refund at this point
Update - 20/1/26 still no tracking, or delivery. I have received email offering store credit due to the delay, but no response when I repeated my request for a refund. Not good enough

January 17, 2026
Unprompted review
trywerelieve.com logo

Reply from trywerelieve.com

Hi there, we’re very sorry for the delay and the frustration this has caused you. We understand how disappointing it must be not to receive tracking updates within the expected timeframe, especially after requesting a refund.

We’d like to review Order #161263 as a priority and address your refund request properly. Please contact us directly at support@werelieve.com
or call +1 (302) 665-3569, and we will escalate this with our team immediately.

Thank you for your patience — we’re committed to resolving this for you.

— The WeRelieve Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look