We have done five wonderful trips with Tucan in the past and had booked a sixth. The pandemic hit and we got our money back from every other company but Tucan. Gut wrenching. We have had no commu... See more
Tucan Travel
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall our Inca, Falls & Tango tour arranged through Tucan Travel was great with Machu Picchu & Iguazu Falls being the highlights. Generally the tours organised throughout the trip were good with the... See more
We had a wonderful experience traveling with a fun and knowledgeable guide and a terrific group of people diverse in age and nationality. We saw all the highlights in each country and learned a bit ab... See more
Company replied
booked a trip early for myself and 3 brothers. Price dropped significantly before departure and Tucan wouldnt budge on any form of refund or credit, meaning I paid around $700 needlessly. In addition... See more
Company replied
Company details
Information provided by various external sources
We are an adventure travel tour operator running once in a lifetime trips to Europe, The Middle East, Asia, Africa, Central America, South America and Antarctica.
Contact info
Offices in London & Sydney, Open 24 hours a day, 5 days a week., London, United Kingdom
- Visit our website to find out...
- adventures@tucantravel.com
- www.tucantravel.com
People also looked at
Baltic's with Tucan Travel!
Traveled the Baltic region and had a very well educated and informative guide! I personally liked the time had in each destination, and having centrally located hotels made it even easier!
There is no doubt I wouldn't had been able to squeeze in all that this tour provided I did this on my own!
Looking forward to my next Tucan tour!!

Reply from Tucan Travel
I traveled solo and was skeptical…
I traveled solo and was skeptical because I was going to be on tours for 3-1/2 weeks. My groups were a lot of fun and I met interesting people from all over the world and I'm still in contact with several of them. My guides were all great, very knowledgeable. Some hotels were better than others but I did not take this trip expecting luxury. I carried just my backpack and I felt like it was secure at all times and that includes being on the Inca Trail for 4 days. I would not take this trip unless I was on a tour -- it was nice that I could choose to hang out with people or hang back if I wanted for dinners and downtime. I will definitely use Tucan again for more adventures. They took the hassle and the stress out of planning every little detail and I needed that.

Reply from Tucan Travel
good tour agency with very hit or miss guides.
I've now used Tucan for 5 trips. I've had some really really great experiences as well as a couple of complete duds. Mostly because of poor guides. They must not pay their guides much because they seems to get generally a lower quality. The itinerary and value is great though. Especially like Tucan for African tours.
Great tour company
Tucan provide clear, honest information about their tours. Their guides are professional and knowledgeable and their tours are well organised and fairly priced. I've done a couple of tours with Tucan and will definitely do more in the future.

Reply from Tucan Travel
Booked a trip for Moscow to Warsaw
Booked a trip for Moscow to Warsaw. . things were good until we had to travel 9 hours on a bus to Warsaw, where we arrived at 9:30 PM & our tour was over "after Breakfast". . so my last day of the trip was spent on a bus ride to Poland & no sightseeing of Warsaw!!!!
Wonderful Experience - Tailor Made Trip
I had such a great time in Brazil. I spent 6 nights in Mato Grosso Do Sul. I visited Campo Grande, Bonito and Pantanal. The guide was very knowledgeable and I was able to see many beautiful places like Gruta Do Lago Azul. Snorkelling in a crystal clear water called Rio Da Prata this was an incredible experience, watching the sunrise and sunset in the Amazon Jungle, etc.. The local guides were all very helpful. Is my third booking with them and I must say I'm very happy with Tucan Travel services.
Rude traveller
Two trips had a rude, selfish, cheap individual who did 5 trips in all and Tucan did little except warn tour leaders.
Disapointed
Felt it was left up to the tucan guest to make there own holiday
get there own way around each town with very little help
Clamping or what
Clamping or what, couldn't fault the accommodation, highly recommend small group tours and the tour director always on hand.
A great trip covering a lot of ground
A great trip which covers a lot of ground allowing you to see a lot of the country. There were plenty of optional activities to choose from, which allowed people to tailor their holidays, with their budget and their interests. We had a great tour leader who went out of her way to help make and change arrangements for anyone in the group as they needed. The only let down for me was that a couple travelling legs of the tour were by public bus, rather than a private bus for the group, in particular the last leg of 5hrs (or more) back to San Jose.
We have travelled with Tucan twice now
We have travelled with Tucan twice now. They are well organised and have great itineraries. The guides are very knowledgeable and easy to get along with which makes for a wonderful experience
Everything was what I asked for and…
Everything was what I asked for and what was planned. It was great. Highly recommend.
Went on a tailor made tour of Vietnam…
Went on a tailor made tour of Vietnam and Cambodia. Very well organised, so would really recommend the company.
9 days in Cuba
Everything went very smoothly on our tour. We had a fabulous tour guide, who was fun, knowledgeable and organised. We got to visit a lot of places that tourists don’t always get to go. Most accommodation was good. It was interesting and I got to know so much about Cuba.
Egypt, Jordan, Israel - Great tour with a few mishaps.
2 of our 3 guides were exceptional. Guide in Jordan was very knowledgeable but was unenthusiastic and did not communicate well with the group.
Accommodations were all good except for hotel in Aswan. Falucca sail and overnight along with crew and food was great. Hotel on Dead Sea was exceptional. Drawback was that we were forced to eat all of our suppers there due to hotel location.
All sites visited in Egypt, Jordan and Israel were incredible. Dome of the Rock and Wailing Wall in Jerusalem should be included in tour.
Airport transfer from Cairo to Amman was a nightmare. Toucan should be aware that credit card used to purchase flight tickets along with passport of credit card user is required to get tickets. All five tickets were suspended until we were able to contact Toucan and have photo of card and passport sent to us. An hour to get tickets!
Guide and driver were not present when our group arrived in Israel. No contact number had been provided in case of emergency. Only after contacting a UK Toucan Representative were we informed that they were on their way, 45 minutes late.

Reply from Tucan Travel
Jewels of Sri Lanka
The itinerary, the Tucan team, transport and locations… All exceeded my expectations. Tucan brought Sri Lanka to life. Highly recommended!
Costa Rica trip
We travelled to Costa Rica with Tucan Travel. We had a great time and I would totally recommend it to everyone!:) Our tour guide was such a nice guy and he was also taking us to really nice places for food etc. The optional activities are also a must - don't miss them!
Tucan Tours suits my style
Tucan Tours suits my style
The balance is just right between included activities and tour leader and optional. You can join the group, or go your own way some days and this keeps the dynamic fresh. We shared with a great bunch of people, this along with well paced itinerary and super tour leaders made our recent two trips just perfect. Well almost. Travel never is perfect, that's the whole point. ;)
Vietnam
It's basic, but good and everything as expected. Would do the tour with Tucan again.
good for the most part
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



