Tudor Rose Reviews 

Top class service - friendly and efficient. Would use again and recommend

What can I say - smooth professional service, best we have ever used and this is the 2nd time this year and we have used them many other times as well...

FAST - EFFICENT - PROFESSIONAL - SAFE

always been great, will always use... thanks Tudor keep up the great work....

This is my experience of Tudor Rose.
I had used them previously and had no issues, so I booked with them again last December to Meet & Greet from Gatwick.
When I dropped off the car, I took photos from all angles. There was no damage. I was conscious of the fact that the driver did not take any photos himself, which I thought was strange. When we departed the area, I turned and saw him then taking photos, which seems a bit late in my opinion. On reflection, I think you should video the car and get the driver to state on camera that there is no damage. This is what I am going to do in future, though not with this company of course.
When we collected the car, at the last moment of checking it over, I noticed a slight dent on the rear window OS stanchion, it was relatively small (like maybe a heavy branch had fallen on it), but it was not there when I dropped the car off. I pointed this out to the guy, and I took a photo and he said to contact the office in the morning, he then took a photo.
I emailed the office the next day and the next couple of emails were fairly straightforward, send us the pictures of the dame and when you dropped it off etc.
They then came back to me stating the damage was there when I dropped it off! They had photographic evidence which was a photo of the damage, and my wife and son were in the picture. As I said, when we dropped it off, they did not take any pictures until we left the area. They said the picture was date stamped, but it wasn’t. I could not believe the audacity of this and replied of course. They said I was welcome to sue them, but they would claim for damages because I was lying! It was a quite unbelievable customer service experience! I had no choice but to go through my insurance company (broker) and basically over the course of the next two or three months they turned into the most unhelpful and deceitful third party my broker had ever dealt with. In the end, despite complaints to the relevant authorities my broker came back to me and said there was nothing more they could do, and I should get the repairs done and sue them civilly. I have the evidence to prove they are lying and so my journey has begun on that route.
It's all very well when things go well, but when this sort of thing happens, you find out who the good guys are and you find out who the bad guys are, and these are in the latter for sure.
Whatever they reply, it’s BS, they’re a scumbag company ran by scumbag people who cannot face up to their responsibilities.

They are by FAR the best I have been travelling 3/4 times a year for 30 years and I only recently found this company...I will not be using ANYONE else, they are literally there waiting right outside takes 2 mins to complete paperwork and they are there almost waiting when I arrive, also I got the date wrong and was ONE day late!!! and they were polite understanding (I landed at 20 mins past midnight but put that evening date on the form, I called them to say I was landing late and they said you were meant to arrive last night! but they were VERY accommodating and even though I paid extra (which is understandable for another 24 hours!) the car was ready and waiting 5 stars *****

Third time i have used this company for both Meet & Greet and for the chauffer service.
I found all staff to be courteous and polite.
I paid the additional fee to have my car charged to 90% plus the day before arriving home and every time it was done.
I've only ever had to wait a maximum of 5 - 10 minutes after calling them on my arrival back in the UK.
I will definitely be using Tudor Rose again in the future.

Yesterday one of your Tudor Rose cars cut me off in traffic 3 times , he put in danger my self and my family members and he used a obscene gesture of the hands which was very upsetting for my self and my family members which included my two young sons . This i believe is a very bad advertisment for your company , my self personally i will not be using your company in the future if ever i needed it as i would not feel confident in the driving skills and manor that i witnessesd from one of your drivers .
Thank you for your time in this matter .

had no problems drivers were on time ,polite and overall a great experience used in conjunction with hookwood lodge which is where we were picked up taken to north terminal and on return car was delivered back outside travelodge meeting point within 10 minutes of clearing customs,a positive experience and will definitly use again.5* thanks.

Due to very unclear information from this company in regards to my booking I parked my car in the short-stay parking in Gatwick for 10 days and I had to pay £450 that I was obviously not expecting.

As there was no specific address or GPS coordinates in the booking confirmation, I googled the location and it showed as inside the airport as per below, so I parked and got a huge surprise right after relaxing on vacation with my family. Looking at Google Reviews apparently I am not the only one complaining about the same issue.

I can't understand why this simple information (GPS coordinates or Google map link) can't be added in the confirmation booking...

This issue specifically is related to the "Gatwick AMAG Meet and Greet" service. After contacting the service provider, Elana (elana(at)tudorrose.co.uk) replied me back in a very unprofessional and ignorant way, definitely the customer service is lacking quality and training.

Arrived at Gatwick 4am to be told its £15 extra because I'm in a large vehicle (not commercial) then told "do you want to park or not" , like I had any choice at that time of the morning and they know it, i parking the same vehicle with ace parking and other meet and greet companies on a monthly basis and never come across this before with any of them, what looks cheap online is not with all the extra fees added, 1st and last time using this greedy rude company

Initially and totally my own fault as I didn’t read my parking instructions properly, I was stressed out at Gatwick Airport. After intervention from my daughter and finding out where I needed to be ….I finally called Tudor Rose meet and greet. With time running out I was grateful that they were there at the airport. The paperwork was quickly done and my car was taken off to be parked. Whilst away I did wonder if I had done the right thing. I checked other reviews and became a bit concerned. However I shouldn’t have been. Upon return I called them and was treated courteously. They delivered my car back to me within ten minutes just as I handed over to them. I have to speak from my own experience and say they were absolutely fine.

If I could grade this company 0 stars then I would… believe all the bad reviews on here! My car was returned damaged and their ‘Head Office’ is a shambles. I couldn’t get though to the imaginary Complaints Department who apparently have neither have a phone number or a location of work. When I asked when someone would get back to me I was told ‘two weeks or something’ I am so angry at such shoddy service, and now stuck with trying to get my car repaired at my own expense. Spread the word, Tudor Rose is a cowboy outfit! I would rather walk to the airport next time

Avoid this company at all costs, we arrived 3 June 2022 to be told we had no booking with them, despite showing email confirmation etc, they did not want to know. Attitude of the staff was dreadful, using our phone to contact the office. We were asked to pay an additional £145 and assured they would refund the money once confirmation had been received. What are we to do when we are there to catch a plane?? So paid up ..... guess what, they do not want to enter into any conversation. In short we paid £215 for 3 days parking. Avoid at all costs

I’ve never once had a problem with my Honda Accord and it was running perfectly when I dropped it off on 02/06/2022

Between then and now (12/06/2022) whoever has driven the car must have been absolutely smashing it like a rally car, because the engine fault light is on and it’s shaking like crazy with a burning smell coming from the car.

I barely limped 200 meters to the nearest car park so I could call my breakdown company.

Fortunately RAC were able to get a new coil pack and resolve the issue.

There Is a small chance it was just bad luck. But more likely that the car was abused whilst I was away given it has always driven beautifully and regularly serviced.

I advise you not to use this service…
I advise you not to use this service they show no compassion whatsoever and are money hungry they would not help when our easyjet flights were cancelled this week, even though it would have cost them nothing to change our booking, i rang them immediately when i found out the flight was cancelled which was 2 hours before we were due to park and have pleaded with them change our booking to this thursday, when we have managed to rearrange flights after a week of hell, but no not interested and now they want to charge as £200 for a new booking for thursday, i would not touch this company with a barge poll, they do not deserve your hard earned money and do not give a damn about their customers, as i have used them several times in the past but loyalty counts for nothing with them. THEY OBVIOUSLY DON'T CARE ABOUT ANYTHING BUT MONEY.

We used Tudor Rose Valet parking for gatwick south. We could not fault the service. They were so prompt and professional. I sceptical at first reading reviews of such business however Tudor Rose delivered the best.

Amirun

Excellent service and excellent price. we paid for Tudor rose chaffeur service less than the cost for parking away and taking shuttle service to airport. Very easy: collect your driver nearby the airport then hand over the key to the car driver at the airport...no need to take shuttle etc...on the way back the car is literally a call and less then 10min wait.. we loved the Tudor rose service ..both drivers were awesome.

Returned from holiday to receive a £100 fine for LGW drop off parking from NCP despite my having paid Tudor Rose for this. Outrageous,I also received an admin fee from my car leasing company.

When I called Tudor Rose they weren’t that surprised, non plussed and said they would look into it. I sent an email and did not even receive an acknowledgment.

I have used these people for a decade or more, seems a case of fine until it goes wrong and then you are dealing with a Wild West operation

I can only guess what they would be like if your car was damaged in their care!

This company advertises for staff, invites applicant to work a trial shift then don't pay up, IT'S A SCAM TO GET FREE LABOUR shame on Tudor Rose for allowing this sort of thing to go on

Our problem began after landing at 11:30pm. Tired, with kids, after long day, I called Tudor Rose to be told they had not charged our electric car, even though they had charged us for doing so. The contact seemed clueless but said, ring back in 30 mins, he would charge the car now. 30 mins later he had done nothing. I got the car back anyway and had to drive to Reigate to find a charger in order to reach home. Eventually got home at 2am. 2 hours later than expected. They have refunded the charging fee, but I await an apology and full refund for the stress and inconvenience caused... The management appear to hide behind the workforce making resolution difficult. Avoid this company, which seems totally disinterested in customer service.

Excellent service. Changing times and dates at short notice at no extra cost was easily achieved by phone. Very good value. Really nice people to deal with on phone and at drop/collection. Very efficient and effective service all round. Used drop off and collect at Gatwick North Terminal.Both took only a couple of minutes.