Everything was organized perfectly well and on time. Hotel recommendation was perfect and matching on what we need! Directly on the beach, with lots of activities, room access to pool was great conven... See more
Company replied
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See what reviewers are saying
I've just booked another holiday with Tui at meadowhall Sheffield and what a very helpful young man Mathew was.He was so thoughtful and understanding and explained in detail all the queries I... See more
Company replied
Called into Tui at Meadowhall on Sunday 11/05/2025. Georgia was up out of her chair immediately to greet us and offered us drinks. We explained we were interested in a multi centre holiday to Thail... See more
Company replied
Unfortunately this was the worst hotel we have ever stayed in. We booked through TUI and our bedroom overlooked a busy road, train line a pool full of horse manure. On the first night I got bitten a... See more
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Company details
About TUI.at
Written by the company
Ihre Vorteile für Ihren individuellen Traumurlaub:
-
Flex Tarif
Bis 15 bzw. 29 Tage vor Anreise flexibel umbuchen oder stornieren
-
TUI Vielfalt
Riesige Auswahl passend zu Ihren Wünschen
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Bestpreisgarantie
Die gleiche Reise nirgends günstiger
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Exklusive Deals
Täglich neue preisreduzierte Angebote
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Erstklassiger Service
Beratung durch Reiseprofis im Service Center
Buchen Sie beim Testsieger TUI! Die Gesellschaft für Verbraucherstudien GmbH hat uns in der Kategorie "Reiseveranstalter" zum Testsieger 2024 erkoren.
Sie suchen Ruhe, Entspannung und Erholung? Sie möchten Land und seine Leute, andere Kulturen und neue Wege entdecken? TUI hat all dies im Programm. Ganz gleich, ob Strandurlaub, Rundreise, Ausflüge, Kreuzfahrten oder Flugangebote: Die Qualität der TUI ist immer an Ihrer Seite.
Nutzen Sie unsere vielseitigen Sparangebote und geben Sie sich dabei nur mit dem Besten zufrieden. Jedes Jahr vertrauen Millionen von Gästen der hervorragenden TUI Qualität. Überzeugen Sie sich auf TUI.at von erstklassigen Hotels für Ihre Reisen mit zuvorkommendem Service, bester Qualität und Exklusivität sowie hoher Gästezufriedenheit.
Contact info
Office Park 4, B.70, 1300, Wien-Flughafen, Austria
- 0800 400 202
- info@tui.at
- www.tui.at
4.5
Excellent
16K reviews
Asks customers to review
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I cannot find and know easily how much…
I cannot find and know easily how much I have to pay and by when, how much I did pay for each of the bookings I have.
So many attachments in My TUI but NONE (yet) says how much prepayment I sent and WHEN is my last day to pay the rest of the amount.
November 10, 2022
Reply from TUI.at
Dear Mrs Barbat,
thank you for your rating.
We regret that the payment information was not completely clear to you.
We have checked your booking. You have selected “bank transfer” as method of payment and we have already received your deposit.
You find details to your payment deadlines in your contract (Reisevertrag) and invoice (Rechnung), which we sent by e-mail.
If you book a package holiday or make a hotel-only booking on www.tui.at, you have various payment options. https://www.tui.at/service-kontakt/payment-possibilities/
If you have any further questions, please contact our service team: https://www.tui.at/tui-servicecenter/
Best regards,
Sandra
TUI.at Team
Vacation made easy
Vacation made easy! But can benefit from language option (at least English) and a few more search options - for example where you can type a word that is not in an existing filter.
September 30, 2022
Reply from TUI.at
Dear TUI customer,
thank you for your 4 stars.
We are happy that your online booking was easy, and you found your perfect trip.
TUI.at is in German language only. All the World of TUI country sites are in their own language.
A search option, in addition to the filters, can be found directly at the top of tui.at “Website durchsuchen” or you just use “Strg + F”
If you have any questions, all our service staff speak English.
We wish you a nice holiday!
Yours
TUI.at Team
Hat alles super funktioniert
July 21, 2022
Very professional approach
Very friendly and professional approach to the clients. Took time to thoroughly go through the process and explain every detail. Gave a feeling of competent professional. Assisted in the best possible way.
July 19, 2022
Slow client service / not clear payment by credit card
Easy to fill data, very slow reply from client team (still haven’t received answer), not clear why payment is not directly debited from credit card when choosing payment by credit card (you can lose on fx exchange if rates fluctuate).
June 14, 2022
Reply from TUI.at
Dear Mr. Lukco, Thank you for your information. We immediately checked your payment and can confirm that your deposit was taken from your credit card on June 15th. We assume that your request for accounting overlapped due to the debit, which is why no further feedback was required here. If you have any further questions about your booking, you are very welcome to contact our service center at: info@tui.at. We wish you all the best and remain,
with best regards,
Sabine from tui.at Team
I have made a mistake due to a warning…
I have made a mistake due to a warning message that something went wrong with my booking, and booked twice. A chat with a friendly lady, who was very sympathetic with my use of the German language, the problem was sold in 10 minutes.
May 27, 2022
Meadowhall branch tui
Called in at the branch in Meadowhall and spoke to Ryan about booking a holiday really helpful and knowledgeable and we’re now looking forward to a well deserved break, he’s a credit to the TUI team
January 5, 2022
Unprompted review
Hello!
Hello!
It is the great what Tui working not afraid of the crisis!
July 31, 2020
Unprompted review
very nice trips in many offers
very nice trips in many offers; good and clear package offers; reasonable prices and lots of testimonials
February 5, 2020
Unprompted review
...hat alles super funktioniert.
January 24, 2020
Unprompted review
Everything was OK
January 8, 2020
Unprompted review
Thank you for all
Thank you for all. Very nice and easy to follow and to use.
October 24, 2019
Unprompted review
Inappropriate customer service
Transfer haven't arrive. It was paid to TUI and then taxi on my own. Tui representative on airport was not able to help me...
One month passed after complain without any reaction.
September 29, 2019
Unprompted review
Reply from TUI.at
Dear Mr. Kushnirenko,
many thanks for your voting and information, which we proved in detail. As you booked an offer from the tour operator LTUR (you also have got all the detailed tickets from this operator), TUI was not your contact partner in destination. The transfer and the rep-service was organized by Ltur, for that reason the TUI representative haven´t found you on his transfer list. We also double-checked if you contacted us, but we couldn´t find any correspondence!! We are always reachable via info@tui.at and answer latest within 24 hours. We also have a special clients-service department, which is contactable 24h per day. Anyway we contacted Ltur, who told us that they also haven’t got any reclamation from your side! Please help us to understand what happened in your special case and whom you contacted? We are very interested in helping you and find a satisfactory solution for you. If you would be so kind and send us the invoice of the taxi-costs and also a short information (to: info@tui.at) , we will transmit everything in your name to Ltur and will push the handling. We wish you all the best from our side and hope you give us a new chance to convince you from our service!
With best regards,
Sabine from
Ihr TUI.at Team
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