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Con tuMédico.es deja de esperar. Reserva online tus pruebas, análisis y visitas en las mejores clínicas privadas. Sin seguros. Sin cuotas mensuales. Sin esperas.
4.7
224 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly and efficient staff. Location convenient and my enquiry was dealt with promptly and professionally.
Reply from tuMédico.es
Hi Mo,
Thank you so much for your kind words and for sharing your experience with tuMédico.es, we really appreciate it. Please feel free to contact us whenever you need us; our entire team is ready to continue caring for your health.
Thank you.
- tuMédico.es
Very helpful and welcoming at front desk especially speaking English. Reasonable cost. Minimal wait time to perform test and results were available online in less than the specified time of 2 hours.
Reply from tuMédico.es
Hello Daniel. We greatly appreciate your review and rating of our laboratory services. We work hard to bring the highest medical quality to all our patients.
Please continue to count on us whenever you need us.
- tuMédico.es
Excellent service! They have lower prices for MRI, they have multiple clinic options, they can help you find the cheapest options, they consulate by phone and by email, they speak English! Also they can make an appointment for you and they refund without any problem if you picked a wrong service or even if you just changed your mind. I am glad I found them. Can totally recommend!
Reply from tuMédico.es
Hi Arina! Thank you very much for highlighting all the work we do in our medical company.
We greatly appreciate you sharing your experience with our medical services. We will forward your comments to our team and please continue to count on us whenever you need us again!
- tuMédico.es
Unbelievable! - I made an appointment and paid for a dermatologist visit and recived the 'Bono' with all the relevant information. When I got to the hospital for the appointment I was told that they do not work with tuMedico and have not done for quite a while!
I have basically wasted at least 2 hours of my time to learn of tuMédico's incompetance. I am getting a refund of course but they have been less than transparent in their response to my complaint.
In response to their reply below, it is basically false I'm afraid. Their website issued a voucher for a service that is not available to tuMedico at this hospital. That they are unable to admit their mistake shows what type of attitude they have towards their customers. They have completely wasted my time.
Reply from tuMédico.es
Hola Barry.
Como te hemos informado, nuestra compañía tiene un acuerdo con la clínica escogida para la derivación de pacientes de todas las especialidades.
Como seguro comprenderás, no tiene lógica que nuestra plataforma muestre clínicas si no hay ese acuerdo. ¿Para qué lo haríamos si el servicio no se va a prestar, no atenderán a nuestro Paciente y se le ha de devolver el dinero?
Te hemos dado explicaciones insistentemente por llamada y correo electrónico, gestionando la devolución de inmediato e indicándote que es un error del personal de la clínica colaboradora (han atendido otros pacientes este Noviembre). Y, en el caso de que hubiese un cambio en las coberturas, ésta hubiera sido realizada de forma unilateral y sin comunicación de la clínica con nuestra compañía.
Recibe un cordial saludo.
It was very easy to find my way in the tuMedico website.
The clinic in San Sebastián (SYNLAB) was very nice and welcoming.
The process was very fast, the staff was professional and kind.
Reply from tuMédico.es
Shira, thanks for your review of our platform and affiliated lab!
Best regards.
- tuMédico.es
We had 2 bad experiences in 2 days :
1) we make 2 reservations with the same name, but it was impossible to change the names after the reservation. All lines were collapsed, and it was impossible to update the data (alltough it was first hour in the morning)
2) we take a PCR test, and as we needed the results in order to take a flight, we wrote 6 times (6 emails). There was no answer until the last message, and it was to late to get the results, so we lost the flight.
We were in a hurry... but it seems, the workers of this company weren't.
At the end,things that are cheaper... are more expensive then what you believe
UPDATE 11/01/2022 (after TUMEDICO.ES's answer)
As you can read in the TUMEDICO'es answer,they did all things right (as they always do). If you call them and they don't answer...it's the customer's fault. If you write an email and they don't answer ... it's the customer's fault. And if you write 6 emails asking for help, and they only answer to the last one...obviously,it's the customer's fault. Why? It's easy : all the lines are collapsed 24 hours/day 365 days/year. Emails also don't work properly ... but, in order to fullfill the quality (UNE-ISO...) issues, companies like TUMEDICO.ES, hide their lack of competence after this big wall.
I would quite briefly answer to point 1 : as we weren't available to contact with TUMEDICO.ES after putting 2 confirmations with the same name, the clinic offered us the option to do the PCR directly with them. It was not as cheap , but the results were given at the end of the same day. Problem solved.
But not thanks to TUMEDICO.ES worst customer service (yesterday collapsed...today collapsed...and 100 years after COVID collapsed).
We still have a reservation ,that we didn't use last time. But I would rather give this as a present then to use it. Hopefully, no one gets a bad service as we did.
Reply from tuMédico.es
The information is incorrect and it is sad that in the current situation, we have to defend ourselves for a service that, first of all, had the result on time and corresponding to the paid service.
1. The Client could request the update of the duplicate reservation data by phone, e-mail or WhatsApp. This error was his mistake (as he himself recognizes in the e-mails). If the phone lines are saturated due to the current situation of the sixth wave of covid-19, there are 2 additional channels of contact and even indicate it in the Clinic itself at the time of the appointment, where the clinic has a direct phone line with Customer Service.
2. In none of the numerous emails he sent, he identified his partner, so that Customer Service can't solve his mistake and update his reservation and release the results from here again. Again, the results will be available on time.
3. The Client purchased a PCR with results in 24 TO 36 HOURS for 59 euros per patient. They were made on January 7 at 10:00 a.m. The result was uploaded to the platform on January 8 in the afternoon. Therefore, the results have come out in the CORRECT period. In total, 29 HOURS.
4. Lastly, the Client indicates in his message that he had the flight the day after his appointment at 3:30 p.m. We do not understand why he reserves a PCR service with results in 24-36h, since he would risk flying before the Laboratory had the result.
Great communication with managers on WhatsApp . Prompt respond and solved my request.
Results come on time as they post on site .
Reply from tuMédico.es
Hello MDM!
Thank you so much. We really appreciate the feedback about our service.
Best regards.
Booked a Covid PCR test in Villanova la Geltru which was carried out in CEMO Clinic. Excellent staff and service 100% recommended.
Reply from tuMédico.es
Hello Kelly,
We are glad to see your comment. The sequens mercurlab network of clinics work hard to provide the best possible service.
I'll pass your comment on to our team.
Regards.
They forgot to send me the test. Missed my flight
I got a quick test. They forgot to send me the result. So, I missed my flight. I got compensated for the flight and taxi but not for the time and trouble...
Reply from tuMédico.es
Hola Martin:
Nuestra Coordinadora (María) te ha llamado hoy, viernes 29/01 por la mañana, para explicarte que ha surgido un error técnico en el envío de tu informe de resultados. Lamentablemente, ayer Jueves 28 contactaste con Atención al Cliente fuera del horario de atención (a las 20:30 y 06:00) por lo que no pudimos solventarlo a tiempo. Independientemente de ello, nuestra Coordinadora te ha confirmado en la llamada que asumiremos los gastos de cancelación que has aportado por transferencia bancaria realizando el reembolso tan pronto nos envíes tu cuenta bancaria.
Recibe un cordial saludo.
- Alex.
----
Hello Martin:
Our Coordinator (María) called you today, Friday 01/29 in the morning, to explain that the system had a technical error in sending your results report. Unfortunately, yesterday, Thursday 28, you contacted Customer Service after hours (at 8:30 p.m. and 6:00 a.m.) so we could not solve it in time. Regardless of this, our Coordinator has confirmed in the call that we will assume the cancellation costs that you have contributed by bank transfer as soon as you send us your account.
Regards.
- Alex.
Customer service on the phone are excellent and really willing to help in the best way they can. Clinic used was totally disorganised and difficulty trying to get actual info I needed. Website works well.
Reply from tuMédico.es
Hello M!
Thanks for your feedback.
Apologies if the affiliated medical clinic has not been the best. I have shared your comment with my team so they can review what could have happened.
Regards.
- Alex.
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