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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers had a great experience with this company. Many customers consistently praise the software for its smooth operation, ease of use, and intuitive design, making it accessible even for non-experts. The customer support is frequently highlighted as exceptional, with people appreciating the fast response times, helpfulness, and persistence in resolving issues. Reviewers often describe the overall experience as reliable and efficient, with the product working exactly as advertised and boosting productivity. However, some customers also noted difficulties with license migration and activating the software on multiple devices, finding the process overly complicated. A few other people also felt that the product could stop working after some time, or that using it led to issues with their streaming accounts, which was a significant concern. Some reviewers also experienced issues with customer support being unhelpful or unresponsive when facing specific problems, such as with refunds or product functionality.

What people talk about most

User experience

Consumers find the user experience to be largely positive, praising the software's user-friendly interface,... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting the support team's... See more

Product

Reviewers highlight ambiguous aspects of the product, with many praising it as invaluable, reliable, and an... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its ability to download... See more

Response time

Users describe ambiguous interactions with response times, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The software runs well, that is really OK. The process for migration the license to another pc is much too complicated however, is my opinion. It took me two weeks to migrate with assistance of the su... See more

Company replied

Rated 4 out of 5 stars

My first experience was not good - I found it hard to get support to sort out my access problems. Once their support team were aware of my difficulties and then several emails later it was resolved.... See more

Company replied

Rated 3 out of 5 stars

Lately, when you are Pro, but the system says you need to be upgraded. When you contacted a supporter, they claimed will always let the technical know every time, but until now still my problems have... See more

Company replied

Rated 3 out of 5 stars

Loved it, paid for a lifetime plan, until using it suspended my Spotify Premium account for "creation of unauthorized copies that can be listened to outside of the Spotify app." Twice I got it back... See more

Company replied


Company details

  1. Software Company

Written by the company

Established in Hong Kong 2016, TuneFab is committed to eliminating the barriers between DRM protection and people who want to get more freedom on their purchased iTunes movies, Apple Music or audiobooks, Spotify Music, and even the DVD videos. We have a professional software team and we will keep developing better qualified and more user-friendly software to our customers. Each day, thousands of people – people just like you, are figuring out the way to get full control over the digital music or purchased videos. Although you can play Apple Music, Spotify music, or iTunes movies easily these days, you might still feel upset because there are all kinds of restrictions when enjoying protected music or videos. We provide all users with a brand new and DRM-free way to enjoy music and video. All product interaction design follows the concept of simplicity. One-click download and convert AppleMusic, Spotify, AmazonMusic, YoutubeMusic, Tidal, Deezer and other streaming music platforms. Support M4A, AAC, Apple Lossless, AAX, AIFF, OGG and other formats to import, support to output MP3, AC3, M4A, AIFF, FLAC, AU, AAC. Whether it is downloading collections,PhoneWalkman, or burning CD, TuneFab is your best choice. All products provide the best price strategy, FREE trial! With no concerns about TuneFab, you can choose from monthly subscription, 1year subscription and SingleLience. Check our official website for more details.


Contact info

3.9

Great

TrustScore 4 out of 5

987 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Fraud!

I purchased the "for life" subscription of TuneFab Spotify Music Converter. Now, after the last update, the program no longer allows me to download. I've been writing to them every day for two weeks, initially they told me to download another program (which also didn't work) then they even stopped replying to me. I'm seriously considering taking legal action

December 3, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Could you please provide us with your email address? We will confirm with our customer service department.

Rated 5 out of 5 stars

Tested the all-in-oneconverter

Tested the all-in-oneconverter. Tested Spotify and Apple music. Works fine, the user interface is sometimes not quite clear what to do, but you have to get familiar with it.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Problem solved!

I use different streaming services. But all of them are not compatible in my Hifi Audio streamer equipment. I had been looking for a software which can enable me to collect few favorite music track so that I can play those files in my Streamer.

"TuneFab all-in-one converter" solved my problem excellently. The software really works as promised. It is flawless, fast, supports a good number of world renowned streaming services. On top of that it is very easy to use.

Just while converting the music to FLAC or WAV, the UI shows max bitrate upto 320 kbps, which may be enough for MP3, but WAV or FLAC could be given higher option for serious music listener.

I highly recommend the converter.

November 17, 2024
Unprompted review
Rated 5 out of 5 stars

Works Perfectly

paid for the spotify version for 1 month and it was perfect. had no issues and will plan to buy the lifetime version.

September 18, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered the wrong product and had a…

Ordered the wrong product and had a refund request denied. Will not be buying any more products from them going forward due to the very thing.

November 18, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

We are sorry to hear that this has happened.
Can you please provide us with your email? We will confirm with our customer service department.

Rated 5 out of 5 stars

100%. recommend, great piece of kit!

So glad I discovered TuneFab, great product works across so many platforms, used this to pull all my music out of Apple Music and Spotify and keep all my music collection in one place (plex). I spend years and a lot of money buying songs from iTunes, then Spotify came along and I spend years creating playlists, but now I have everything in one place. the software just works, its quick and easy and you can output your files exactly as you want it, this is particularly useful for plex! 100% recommend.

November 11, 2024
Unprompted review
Rated 2 out of 5 stars

Not working

Dear TuneFab Support Team,

I recently purchased a one-month license for TuneFab Amazon Video Downloader (Order: 29.95 USD), and successfully logged in with the provided email and password. However, after downloading a video from Prime Video, only a 5-minute version is saved on my PC, even though I have a full license. (Amazon prime)

Could you please assist me in resolving this issue?

Please check your e-mail

October 25, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

We are sorry that you have such a problem.
Please make sure that the software is the latest version. In addition, we recommend that you can directly download TuneFab VideOne Downloader for use. Select the Amazon service in the software and enter the registration code to use it.
https://video.tunefab.com/videone-downloader/

Rated 5 out of 5 stars

I would 1000% recommended this!

I installed the tunefab trial, so that I can download music, it has been be very effective and extremely quick at processing the conversions. I would 1000% recommended this, if you are in the market for it.

October 20, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Rated 5 out of 5 stars

Tunefab for Spotify is amazing

Tunefab for Spotify is amazing. Works great and has been great for my DJ gigs.

October 16, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Rated 5 out of 5 stars

Efficient and Reliable Music Management Tool - Highly Recommended

I've been using TuneFab for a few months now, and I must say it has exceeded my expectations. The software is incredibly intuitive, making it easy for me to manage and transfer my music between devices without any hassle. The conversion speed is impressive, and the quality of the output files remains consistently high. What I appreciate most is the excellent customer support—they are quick to respond and very helpful whenever I've had questions or needed assistance. Overall, TuneFab has become an essential tool in my digital music library management, and I highly recommend it to anyone looking for reliable software for music conversion and management

October 15, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Rated 5 out of 5 stars

Most amazing tool

Most amazing tool
I am very glad with it
Awesome

October 14, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Rated 1 out of 5 stars

Okay product - scam subscription model

Took out a free trial to make an old school mixtape for Valentines day. Declined the offer to extend beyond one month: made it clear I did not want to subscribe. They've now taken several months of instalments from my card. Its an okay product - they don't need to scam people like this.

October 13, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

We are sorry to hear that this has happened. After checking, we have not received any emails about your letter saying that you need to cancel the auto-subscription service before this, is there a mistake somewhere? You can cancel your subscription at any time by contacting our customer service team.
Contact Us: support@tunefab.com

Rated 5 out of 5 stars

Awesome product

Awesome product, really like it!!
Absolute recommendation

October 12, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Rated 5 out of 5 stars

This is a great tool

This is a great tool. Does exactly what it says it does. Good customer service as well. After having it a couple of weeks, it wouldn't open. Contacted support and within 12 hours they had it up and running again. Woould definitely purchase more products from them.

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

Feel scammed by rubbish product

These guys are not much more than a scam, stay away. First of all they marketed product with 1 months subscription at price of $29.95 with 5 day money back guarantee then only offered option to pay £75.09 for 1 month. I figured since they advertise 5 days money back guarantee that I would still try it but the software itself was clunky (non intuitive) and simply not worth the $. I then asked for refund under money back guarantee and was told I'd bought the wrong software. They then denied the issue I'd had was possible, I then sent a video replicating completely but still they refused and instead told me to buy more software from them! Truly awful experience, I hope this review will help others avoid my fate.

September 24, 2024
Unprompted review
Rated 2 out of 5 stars

RESET KEY, PLEASE

I've used the software before and was very happy with it. I recently bought a key for the Apple Music converter but need to have it reset because of issues I had activating the software. I've tried several different ways to contact but crickets. Their customer support is very much lacking.

September 14, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

We are sorry that this happened. Could you please provide us with your email address? We will confirm with our customer service department. In addition, you can contact our customer service department via the following email address.
Contact us: support@tunefab.com

Rated 5 out of 5 stars

A true Software converter

It's just amazing! I can play my playlist when I swim. It's the best software I've found that works and the sound quality is perfect!

September 21, 2024
Unprompted review
TuneFab logo

Reply from TuneFab

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

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