Turkish Airlines Reviews 

I actually had a good experience in economy class or so I thought because when I put my earphones in to watch a file I got a really big electric shock I had earache the rest of the trip and couldn't hear anything it would be worse than a catastrophe if it happened to children too I almost thought I would go deaf (hint) I don't use electric ports on the plane it could also give an electric shock to other things e.g. phones ipads and laptops

A truly horrible travel experience with Turkish Airlines. We flew from Istanbul to Denver with a connecting flight on Southwest Airlines to our final destination in El Paso. Arrival in Denver was delayed and so we missed our connecting flight. After a 12 hour flight, no one was available at the Turkish Airlines counter for over 2 hours. When we were finally attended to, we were given a "complimentary" hotel voucher, sent to the wrong hotel, and then billed $186 for the night. Upon arriving at the airport the following morning to catch our "rebooked" flight to El Paso, we discovered that Turkish Airlines had deleted us out of existence. We were forced to purchase two new tickets on SW for almost $1000!!! We have been fighting with Turkish Airlines since....their customer service is horrible and unresponsive, impossible to talk to a live human being about recourse. We have sent all relevant documentation regarding our claim and, as yet, have received NO acknowledgement, and of course, no refund of a very large sum of money. I am furious, of course, and open to any suggestions as to how to censure and proceed against the airline.

I am extremely disappointed with Turkish Airlines and how they handled my case.

On April 25, 2026, my family (including a 10-year-old child) traveled on route Porto – Istanbul – Moscow (booking TFJDE2). Due to a diversion, we landed in Domodedovo instead of Vnukovo late at night, received almost no clear assistance, and only left the airport around 05:00.

The main issue: my baggage (tag 0235961392) was not loaded in Istanbul. I filed a PIR immediately. The baggage arrived in Moscow (Vnukovo) on April 26.

However, as of April 30, the baggage has STILL NOT been delivered to me.

On April 27, Turkish Airlines sent a generic reply stating that the baggage had arrived at the airport. Since then:

no delivery,

no further updates,

no attempts to contact me.

In other words, they simply acknowledged that the baggage is at the airport and stopped taking any action to resolve the problem THEY created.

This is completely unacceptable.

My baggage contains essential personal items, and I have now been waiting for days with zero clarity, no communication, and no real support. Delivering baggage to the airport is not a solution — it must be delivered to the passenger.

Overall experience:

poor communication

lack of responsibility

failure in baggage handling

complete inaction after initial response

I expected much better from a major international airline.

If this issue is not resolved immediately, I will escalate the matter further.

Turkish Airlines was very disappointing . Customer service was the worst experience I ever had. Our first flight was delayed, causing us to miss our connection in Istanbul‡—but there was no assistance, no communication, and no support at all in this supposed to “silence” airport. They didn’t rebook our flight so we had to pay again which we lost around $3000. Customer service agents told us different answers about refund and rebooking, they did not have any knowledge. They just made us fill out a feedback forms. Overall, a very frustrating experience and far below expectations. I would not choose to fly with Turkish Airlines again.

Two business class long- haul returns suffered huge delays and were thus eligible for the maximum refunds of Euro600 per person which Turkish agreed immediately. However 11 weeks later still no refund received as Turkish claim that my HSBC IBAN bank reference is invalid. It is not and the situation made worse by endless "no-reply" emails from multiple Turkish staff. All very sad as the inflight service was excellent as we'd booked as an alternative to Emirates and the other middle eastern carriers for a change.

Very disappointing experience with Turkish Airlines at Business Class check-in in Johannesburg (O.R. Tambo Airport).

I was traveling with a child under 3 years old and had a Business Class ticket. Despite being next in line, I was initially overlooked by staff and had to clarify that it was my turn.

From the beginning, the attitude was dismissive and unprofessional (eye-rolling, sighing, and an unfriendly tone).

During the baggage process, the situation escalated further, as the conveyor belt was handled inconsistently, making it unnecessarily difficult to check in luggage while traveling alone with a child.

After I expressed surprise at the level of service, the staff member refused to proceed with my check-in and told me to find a supervisor myself, warning that I might miss my flight.

I was then redirected to the economy check-in counter despite holding a Business Class ticket. A senior staff member later became involved but did not resolve the situation and instead supported this decision.

Eventually, I was assisted elsewhere, but the entire experience caused significant stress, especially traveling with a young child.

This is far below the level of service expected from a Business Class experience.

A formal complaint has already been submitted.

I’ve used Turkish Airlines twice this year and both experiences were unacceptable.

First trip: lost luggage.
Second trip: a 5-hour delay followed by denied boarding due to a last-minute visa document request that was never communicated.

I had a valid visa and retrieved it within minutes, but suddenly the gate closed without any notice and many passengers were left denied boarding. I was forced to buy a new ticket for 729 USD as a direct result of their own mistake.

This is the worst customer service I have ever experienced, and I travel frequently.

Responses have been dismissive and completely lacking accountability. No compensation for either mistakes.

I will rather pay double price for another airline than fly with them again.

NEVER RECEIVED THE SEATS DUE TO REPEATED AIRCRAFT CHANGES. I RECEIVED A RESPONSE, BUT ONLY ONE SEAT WAS REFUNDED—THE OTHER WAS NOT, WITH NO EXPLANATION. THEIR SYSTEM AND CUSTOMER SERVICE CONFIRMED THE REFUND, YET NO PAYMENT WAS MADE. THIS IS COMPLETELY UNACCEPTABLE AND EXTREMELY POOR SERVICE.

Initial flight booked. Flight changed a few months before being due. Then when going to the airport: flight was overbooked (so that's 2 changes to my initial booking). My flight was rescheduled last-minute to a different airline and different flight which caused multiple-hour delay in my arrival time. I also received a (small) partial refund voucher of my flight ticket which was almost impossible to claim due to insane Turkish bureaucracy. First figuring out which office to contact and which contact form to use is (deliberately?) almost impossible, then when filing the claim BY EMAIL and filling out a custom annoying form, multiple times, they can only refund to a specific kind of Singapore bank account?! But a Wise Singapore bank account is not enough, it has to be a bank account with one of the Singapore normy dinosaur banks?! "Or just contact one of our other offices." Which I already did and who told me to contact the Singapore sales office specifically for this. Incredible.

I spent multiple hours in bureaucracy trying to claim the voucher. Insane level bureaucracy. When I book a flight the last thing I want to do is not be able to fly and end up filling out forms and going into your bureaucracy hell.

Then some more bureaucracy trying to claim missing miles with the other airline.

Oh and did I mention I wasn't able to eat on my rebooked flight? Since the rebooking was done last-minute they couldn't accommodate my already requested gluten free meal. Great.

Will avoid this airline at all costs in the future. Would happily pay MUCH more for a different airline and different flight than risking having to go through this again.

PS: the account login on the Turkish website is also completely broken in Firefox.

Horrible experience. The reps over the phone are rude and just try to tire you out instead of resolving your issue. They say they can't connect you to a supervisor and just direct you to an online form that never gets responded to. They look for any chance to take your money and refuse to issue refunds or credits even if it's their fault. And if you pay extra to choose your seats on a flight, and then change to a different flight, your upgraded seats aren't transferred or credited. You just have to eat the cost. It's an airline owned and operated by scammers.

My review is about the refund process. On my flight back form the Maldives on March 01st, the 3 seats where I was had no monitor working, which was an inconvenient on the long flight. Turkish Airlines gave the 3 of us 6,000 miles as a compensation, but as I paid for my seat I requested a refund of that cost. After a while I got a refund voucher for the full amount for which I have the possibility to get the money back on my card, and therefore requested that via the 'Feedback' section on their website.
Despite the fact the as of today (nearly 2 months after) I still haven't got the money back, and it's impossible to get to speak to someone in the Billing/Accounts Dept, nor a supervisor of the customer support team, last Friday I finally received an email form a different email address with all the info and documents to send back in order for them to proceed with the refund. At the bottom of the email there was the following sentence: "We kindly ask you to reply to this email within 5 days. We would like to inform you that if there is no response to this e-mail within 5 days, the process cannot be continued through your feedback. However, if your refund request is still valid, you can create a new feedback by selecting the “Previous feedback” option on our feedback page." As I had some questions prior to provide the requested stuff, I replied to that email and also asked some info about the refund voucher in case I changed my mind and wanted to keep it considering the extremely long and cumbersome process. No auto response confirming receipt of my email, but I thought it was ok. This morning I received an answer about ONLY the last question form my email (the use of the refund vouchers) form the same email address I had been receiving the communication so far in relation to my actual feedback, and not the 'new email address from the Customer Relations Center, so I wasn't sure whether they saw my email and I got a response via the Feedback process or not, hence I wrote to the
Customer Relations Center again asking the question and reminding them to answer me so that I could complete the form they sent me for the refund and attached the various docs. Guess what? I got an auto-response saying: "Dear Customer,
Since your feedback with case number TK-14355442-EK-1 has been resolved, replies to this e-mail are not monitored.
You may use this link to add comment or attachment to your resolved feedback by checking the “Previous feedback” option on our feedback page.
Note: This is an auto-reply message. Please do not reply. You may contact with Turkish Airlines via this link." Are you guys serious?!?!? How am I supposed to send you the form and documents now? I called the Support Team who cannot help me with this sort of requests (I tried it before0, but I was hoping they couldtransfer me to the relevant Dept. or escalate the matter internally, but I was told that I had to add a new comment to the Feedback page...once again! (the girl I spoke to was nice and offered to send an email internally to respond to me quickly). So I did and with my surprise, I didn't even find the last message I had received this morning that came form the exact same email address as all the previous ones related to the Feedback itself. At this point I have decided to write an official review of such bad and complex refund process that a company like Turkish Airlines cannot have! And this is not even for the money as it's a small amount, but it has become a matter of principle and I want to see if this feedback get read and my money refunded.

Turkish Airlines
Customer Contact Center

Very poor handling of a serious issue by Turkish Airlines.

I traveled on 27/02/2026 . My checked baggage never arrived in Amsterdam and did not appear on the baggage belt at all.

I reported the issue immediately and received PIR number then submitted all required documents. Despite this, Turkish Airlines rejected my claim by stating the issue was “outside their control”, which is not a valid justification. The baggage was never delivered, which clearly falls under the airline’s responsibility.
It has now been two months. I have sent multiple emails and made phone calls, yet I am being ignored. No clear response, no resolution, no accountability.
This is not just poor service , it is a failure to take responsibility for passengers’ property. As a passenger who paid for checked baggage, I expect my belongings to be delivered or properly compensated.
I strongly advise others to be cautious, as the airline appears unwilling to properly handle lost baggage cases.
I expect immediate action and a proper resolution.

Turkish airlines get a really bad wrap and honestly I have flown with them 5 times in the last 4 weeks and they have been amazing. Super easy if you check yourself in so no need to worry about that. The prices for our tickets was so well worth it. The food was excellent compared to other airlines in my experience with the other 12 flight I have flown with this entire month and Turkish Airline was on my top good list out of all the other flights I’ve done. Great movie options, great food, staff was great, the little kits you get are amazing. The warm cloths you get before a meal and after a meal is great, real metal cutlery. Just amazing. Not sure we’re all this bad wrap comes from, maybe you haven’t travelled enough to know Turkish Airlines is quite amazing. So yeah keep going Turkish Airline. Will definitely fly with you again.

The attitude they have towards the customers. Especially when they find out your Armenian. The food was disgusting, legroom was horrible.It was not a comfortable seat, and I understand turkish when they were talking sxxt about the customers.

baggage was 2 days delayed. had to buy clothes. refund process is a disaster: now almost one year ago - never got the money back.

They cancelled my return flight and didn’t provide me a refund, they always say they will do it but never do it, I opened feedbacks and they gave me excuses, I have been more than 1 month waiting for their response, also the customer care is horrible, they just have call centers that doesn’t work properly…
In conclusion, it’s a totally disaster deal with them.

Horrible customer service.
Me and my family booked a 16h flight with our 6month son, everything was fine and we could order tickets with a baby bassinet. Due to force Majeuere and operational reasons the flight was cancelled.
We were allowed to book a new flight but it was not possible to see if the baby bassinet were available, unfortunately it is not available on the new flight, I called Türkish Airlines many times to tell them about the situation. The lady in the phone was laughing at me, and told she could not help, if I paid extra money I could change flight, but without any guarantee that a baby bassinet was available. We have booked the flight month a go to make sure we could have the seats and a nice travel for us and the others in the flight.

Very disappointing customer service experience with Turkish Airlines.

My flight was significantly changed – the route from Billund was effectively cancelled and replaced with departures and arrivals from Copenhagen, over 200 km away. This creates a major additional burden in terms of time, cost, and logistics.

I contacted customer service multiple times to request a reasonable solution in line with EU Regulation 261/2004 (rerouting under comparable transport conditions). However, Turkish Airlines failed to meet these obligations.

The representative (Emre A.) repeatedly ignored the actual issue and kept sending copy-paste responses about compensation rules, which are not relevant in this case. I am not asking for compensation – I am requesting proper rerouting and assistance as required under EU261.

Turkish Airlines is not complying with EU Regulation 261/2004 in this situation, as they are not offering a comparable rerouting or covering the additional burden caused by changing the departure airport.

As a result, I am now forced to spend additional time and effort pursuing my rights through the Danish Transport Authority, which should not be necessary in such a clear case.

It is very frustrating to receive generic responses instead of having the case properly reviewed. My concerns about the airport change, additional costs, and travel complications were never addressed.

I expected much better from a major international airline.

My first experience with Turkish Airlines was very disappointing.

The aircraft felt outdated, the seats were uncomfortable, and there was no USB-C charging, which is something you would expect on international flights today.

The biggest issue was how they handled my missed connection. My full ticket cost around $800, yet after missing my connection in Istanbul for a 5-hour flight, I was charged nearly $1,000 for a new ticket. This pricing is completely unreasonable and felt unfair.

There was no effort to assist, no accommodation offered, and no flexibility shown just an expensive rebooking with no empathy specially as a new customer.

Overall, poor customer service and an underwhelming flight experience. I expected much better and would not recommend Turkish Airlines based on this experience.

Went to Manchester airport to go on holiday to Bali went to check in desk was told by representative that she needed to see proof of visa acceptance I told her that we would complete visa on arrival (VOA) she refused our continuation and told us to apply on line and when accepted return to line!!
Submitted formal complaint to Turkish airlines who did nothing.Do not use this airline dreadful unapologetic service