Turkish Airlines Reviews 5,817

** Do not book for long haul/connecting flights **
I had booked a trip from Australia - Germany (3 flights) through Turkish Airlines website and had consistent troubles over the course of 48 hours.

My initial flight with partner airline (Batik air) was delayed multiple times and customer service via phone was hopeless. It took 4 calls and 12 hours only for a new flight to be organised for a whole day later. Even when I had organised my whole trip through Turkish directly, they consistently declined responsibility for issues caused by Batik and would not rebook me for any airlines other than Batik for my first leg, even when they were still offering tickets for sooner flights on their website. No compensation was provided for the 24 delay.

Additionally, the staff on board showed minimal hospitality with one host rolling her eyes when I asked for water (on an 11 hour flight).

Even though Turkish was marginally cheaper than other major airlines, I would absolutely not recommend for anything more than a single flight.

They didn’t transfer my baggage to my connecting flight and now two stops later my baggage is missing.

Turkish Airlines acknowledged they’ve found it but are refusing to help as they say it’s now the responsibility of the connecting airline.

What a scam, they can just take baggage and put the blame on another airline.

Disgraceful: Telling a customer to "read the rules" during a war & border closure

I am absolutely appalled by Turkish Airlines' lack of basic humanity. I was trapped in a war zone with total border closures, a national emergency, and a communication blackout. While professional carriers like Pegasus acknowledged these Force Majeure circumstances and issued immediate refunds, Turkish Airlines (Case PNR: WKBZP4) treated me with utter contempt.
The hypocrisy is staggering: Turkish Airlines closed and abandoned their own Central Office in Tehran for their staff's safety during the bombardment—I even have photographic evidence of their shuttered doors. Yet, they have the audacity to tell me I am a "No-Show" and that I should have "read the fare rules" before purchasing.
How can you expect a passenger to reach an airport when you yourself have fled your office for safety? To be told to "check the terms and conditions" while the country was under active military attack is an insult to human intelligence and dignity. They are happy to collect your money, but they will hide behind "automated templates" and ignore international IATA standards. I will be taking this to the AviationADR and the UK Civil Aviation Authority. AVOID THIS AIRLINE

Its really cold in long flights like they need it hotter there I also had to put a coat on because of that but they do provide blankets so I dont know!?

My suitcase was apparently inspected before loading onto the plane, as it was half-open when I received it. They opened a bottle of my vitamins, spilled half of them, and left the bottle unopened. They had previously broken my husband's suitcase on a previous trip and also failed to deliver it on time. It's very difficult to get compensation for a broken suitcase. They handle luggage very poorly, constantly breaking and losing it, ruining things.

On 12/03/ 2026 to NKT (TK2668)are our 3 suitcases with all our important items are arrived one day after our arrival in nkt,we had to pay a car to get them from nkt and bring them to irak tous ,after almost now two monthes and somany phonecalls with [turkishairlines]and have sending somay of emails !we stil haven´t received any compansation yet,or any promises frome turkishairlines! it is unimaginable!!!

I had a very disappointing experience flying with Turkish Airlines from Houston to Athens and back.

On the outbound flight, the food was not good, and a flight attendant was rude and dismissive, at one point essentially throwing my food tray at me. I also paid $25 for Wi-Fi that didn’t work at all, with no support provided.

The return trip was much worse. I had a 14-hour overnight layover in Istanbul and received completely conflicting information from staff about hotel eligibility. It took speaking to five different employees just to get a clear answer. Several staff members were outright rude, saying things like “no one is here to help you” and “what do you want me to do about your problem.” Two representatives even told me to change my flight and said they hoped the airline would charge me a lot to do so.

I ended up stranded overnight in the airport with no assistance. As a disabled veteran with a history of strokes, this level of stress is not just inconvenient—it’s a serious health concern.

Overall: poor service, lack of accountability, and extremely unprofessional staff behavior. I expected much better.

Have been very disappointed with turkish airlines. They canceled my flights with no recourse, damaged my bags and even though I bought business class tickets, business class from istanbul to islamabad which is 7+ hours flight, horrible seats. Would actively discourage people from flying with them. Their stewards and stewardess are awesome and they try to make up for a lot, but I am not paying business class fares for such crappy service. For my cancelled business class flight from dxb to istanbul there is no compensation or help rebooting they just left me to scramble to get another connection to make my flight in istanbul. CS is a joke and not helpful at all. One of my really good American tourists suitcases was decimated by then and they didn't give me a report number at airport and having hard time submitting claim for it. Never had so much damage to a suitcase as this. Not worth this again.

Flight TK64 (Istanbul–Bangkok, April 11, 2026) was a frustrating experience. I paid for an extra legroom seat (24J), but upon boarding discovered it was defective. A "technician" attempted a "repair" before departure, which left the seat stuck upright with no recline. I reported the issue again during the flight, but no solution was provided. I was offered a standard seat at the back, which I declined as I had paid for extra legroom seat and was seated next to my wife.

After landing, I submitted a formal complaint (Ref: TK-14421193). While the airline acknowledged the fault, they refused to refund the extra legroom fee. Despite multiple follow-ups, my request was denied and the case was closed without a satisfactory resolution.

I paid for a service I did not receive, and the handling of this issue fell well below expected customer care standards. I do not recommend this airline.

I actually had a good experience in economy class or so I thought because when I put my earphones in to watch a file I got a really big electric shock I had earache the rest of the trip and couldn't hear anything it would be worse than a catastrophe if it happened to children too I almost thought I would go deaf (hint) I don't use electric ports on the plane it could also give an electric shock to other things e.g. phones ipads and laptops

A truly horrible travel experience with Turkish Airlines. We flew from Istanbul to Denver with a connecting flight on Southwest Airlines to our final destination in El Paso. Arrival in Denver was delayed and so we missed our connecting flight. After a 12 hour flight, no one was available at the Turkish Airlines counter for over 2 hours. When we were finally attended to, we were given a "complimentary" hotel voucher, sent to the wrong hotel, and then billed $186 for the night. Upon arriving at the airport the following morning to catch our "rebooked" flight to El Paso, we discovered that Turkish Airlines had deleted us out of existence. We were forced to purchase two new tickets on SW for almost $1000!!! We have been fighting with Turkish Airlines since....their customer service is horrible and unresponsive, impossible to talk to a live human being about recourse. We have sent all relevant documentation regarding our claim and, as yet, have received NO acknowledgement, and of course, no refund of a very large sum of money. I am furious, of course, and open to any suggestions as to how to censure and proceed against the airline.

I am extremely disappointed with Turkish Airlines and how they handled my case.

On April 25, 2026, my family (including a 10-year-old child) traveled on route Porto – Istanbul – Moscow (booking TFJDE2). Due to a diversion, we landed in Domodedovo instead of Vnukovo late at night, received almost no clear assistance, and only left the airport around 05:00.

The main issue: my baggage (tag 0235961392) was not loaded in Istanbul. I filed a PIR immediately. The baggage arrived in Moscow (Vnukovo) on April 26.

However, as of April 30, the baggage has STILL NOT been delivered to me.

On April 27, Turkish Airlines sent a generic reply stating that the baggage had arrived at the airport. Since then:

no delivery,

no further updates,

no attempts to contact me.

In other words, they simply acknowledged that the baggage is at the airport and stopped taking any action to resolve the problem THEY created.

This is completely unacceptable.

My baggage contains essential personal items, and I have now been waiting for days with zero clarity, no communication, and no real support. Delivering baggage to the airport is not a solution — it must be delivered to the passenger.

Overall experience:

poor communication

lack of responsibility

failure in baggage handling

complete inaction after initial response

I expected much better from a major international airline.

If this issue is not resolved immediately, I will escalate the matter further.

Turkish Airlines was very disappointing . Customer service was the worst experience I ever had. Our first flight was delayed, causing us to miss our connection in Istanbul‡—but there was no assistance, no communication, and no support at all in this supposed to “silence” airport. They didn’t rebook our flight so we had to pay again which we lost around $3000. Customer service agents told us different answers about refund and rebooking, they did not have any knowledge. They just made us fill out a feedback forms. Overall, a very frustrating experience and far below expectations. I would not choose to fly with Turkish Airlines again.

Two business class long- haul returns suffered huge delays and were thus eligible for the maximum refunds of Euro600 per person which Turkish agreed immediately. However 11 weeks later still no refund received as Turkish claim that my HSBC IBAN bank reference is invalid. It is not and the situation made worse by endless "no-reply" emails from multiple Turkish staff. All very sad as the inflight service was excellent as we'd booked as an alternative to Emirates and the other middle eastern carriers for a change.

Very disappointing experience with Turkish Airlines at Business Class check-in in Johannesburg (O.R. Tambo Airport).

I was traveling with a child under 3 years old and had a Business Class ticket. Despite being next in line, I was initially overlooked by staff and had to clarify that it was my turn.

From the beginning, the attitude was dismissive and unprofessional (eye-rolling, sighing, and an unfriendly tone).

During the baggage process, the situation escalated further, as the conveyor belt was handled inconsistently, making it unnecessarily difficult to check in luggage while traveling alone with a child.

After I expressed surprise at the level of service, the staff member refused to proceed with my check-in and told me to find a supervisor myself, warning that I might miss my flight.

I was then redirected to the economy check-in counter despite holding a Business Class ticket. A senior staff member later became involved but did not resolve the situation and instead supported this decision.

Eventually, I was assisted elsewhere, but the entire experience caused significant stress, especially traveling with a young child.

This is far below the level of service expected from a Business Class experience.

A formal complaint has already been submitted.

I’ve used Turkish Airlines twice this year and both experiences were unacceptable.

First trip: lost luggage.
Second trip: a 5-hour delay followed by denied boarding due to a last-minute visa document request that was never communicated.

I had a valid visa and retrieved it within minutes, but suddenly the gate closed without any notice and many passengers were left denied boarding. I was forced to buy a new ticket for 729 USD as a direct result of their own mistake.

This is the worst customer service I have ever experienced, and I travel frequently.

Responses have been dismissive and completely lacking accountability. No compensation for either mistakes.

I will rather pay double price for another airline than fly with them again.

NEVER RECEIVED THE SEATS DUE TO REPEATED AIRCRAFT CHANGES. I RECEIVED A RESPONSE, BUT ONLY ONE SEAT WAS REFUNDED—THE OTHER WAS NOT, WITH NO EXPLANATION. THEIR SYSTEM AND CUSTOMER SERVICE CONFIRMED THE REFUND, YET NO PAYMENT WAS MADE. THIS IS COMPLETELY UNACCEPTABLE AND EXTREMELY POOR SERVICE.

Initial flight booked. Flight changed a few months before being due. Then when going to the airport: flight was overbooked (so that's 2 changes to my initial booking). My flight was rescheduled last-minute to a different airline and different flight which caused multiple-hour delay in my arrival time. I also received a (small) partial refund voucher of my flight ticket which was almost impossible to claim due to insane Turkish bureaucracy. First figuring out which office to contact and which contact form to use is (deliberately?) almost impossible, then when filing the claim BY EMAIL and filling out a custom annoying form, multiple times, they can only refund to a specific kind of Singapore bank account?! But a Wise Singapore bank account is not enough, it has to be a bank account with one of the Singapore normy dinosaur banks?! "Or just contact one of our other offices." Which I already did and who told me to contact the Singapore sales office specifically for this. Incredible.

I spent multiple hours in bureaucracy trying to claim the voucher. Insane level bureaucracy. When I book a flight the last thing I want to do is not be able to fly and end up filling out forms and going into your bureaucracy hell.

Then some more bureaucracy trying to claim missing miles with the other airline.

Oh and did I mention I wasn't able to eat on my rebooked flight? Since the rebooking was done last-minute they couldn't accommodate my already requested gluten free meal. Great.

Will avoid this airline at all costs in the future. Would happily pay MUCH more for a different airline and different flight than risking having to go through this again.

PS: the account login on the Turkish website is also completely broken in Firefox.

Horrible experience. The reps over the phone are rude and just try to tire you out instead of resolving your issue. They say they can't connect you to a supervisor and just direct you to an online form that never gets responded to. They look for any chance to take your money and refuse to issue refunds or credits even if it's their fault. And if you pay extra to choose your seats on a flight, and then change to a different flight, your upgraded seats aren't transferred or credited. You just have to eat the cost. It's an airline owned and operated by scammers.

My review is about the refund process. On my flight back form the Maldives on March 01st, the 3 seats where I was had no monitor working, which was an inconvenient on the long flight. Turkish Airlines gave the 3 of us 6,000 miles as a compensation, but as I paid for my seat I requested a refund of that cost. After a while I got a refund voucher for the full amount for which I have the possibility to get the money back on my card, and therefore requested that via the 'Feedback' section on their website.
Despite the fact the as of today (nearly 2 months after) I still haven't got the money back, and it's impossible to get to speak to someone in the Billing/Accounts Dept, nor a supervisor of the customer support team, last Friday I finally received an email form a different email address with all the info and documents to send back in order for them to proceed with the refund. At the bottom of the email there was the following sentence: "We kindly ask you to reply to this email within 5 days. We would like to inform you that if there is no response to this e-mail within 5 days, the process cannot be continued through your feedback. However, if your refund request is still valid, you can create a new feedback by selecting the “Previous feedback” option on our feedback page." As I had some questions prior to provide the requested stuff, I replied to that email and also asked some info about the refund voucher in case I changed my mind and wanted to keep it considering the extremely long and cumbersome process. No auto response confirming receipt of my email, but I thought it was ok. This morning I received an answer about ONLY the last question form my email (the use of the refund vouchers) form the same email address I had been receiving the communication so far in relation to my actual feedback, and not the 'new email address from the Customer Relations Center, so I wasn't sure whether they saw my email and I got a response via the Feedback process or not, hence I wrote to the
Customer Relations Center again asking the question and reminding them to answer me so that I could complete the form they sent me for the refund and attached the various docs. Guess what? I got an auto-response saying: "Dear Customer,
Since your feedback with case number TK-14355442-EK-1 has been resolved, replies to this e-mail are not monitored.
You may use this link to add comment or attachment to your resolved feedback by checking the “Previous feedback” option on our feedback page.
Note: This is an auto-reply message. Please do not reply. You may contact with Turkish Airlines via this link." Are you guys serious?!?!? How am I supposed to send you the form and documents now? I called the Support Team who cannot help me with this sort of requests (I tried it before0, but I was hoping they couldtransfer me to the relevant Dept. or escalate the matter internally, but I was told that I had to add a new comment to the Feedback page...once again! (the girl I spoke to was nice and offered to send an email internally to respond to me quickly). So I did and with my surprise, I didn't even find the last message I had received this morning that came form the exact same email address as all the previous ones related to the Feedback itself. At this point I have decided to write an official review of such bad and complex refund process that a company like Turkish Airlines cannot have! And this is not even for the money as it's a small amount, but it has become a matter of principle and I want to see if this feedback get read and my money refunded.

Turkish Airlines
Customer Contact Center