Column Lock went on my Range Rover, spoke to Elliot, and Eric, found both to be pleasant, Eric actually gave me a hug, a very personable person, Job done in an hour, went for breakfast, and came back... See more
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DO NOT USE THIS GARAGE - RUDE CUSTOMER SERVICE, SENT DCDC CONVERTER FOR REPAIR, WAS TOLD IT WAS PERFECT AND NOT THE ISSUE, WENT DOWN ALL OTHER ROUTES COSTING THOUSANDS - INSTALLED A NEW ONE AND FIXE... See more
DO NOT USE. My experience with Turner Diagnostics was extremely poor. The person I spoke to on the phone was rude, abrupt, and unprofessional to the point that I was genuinely shocked. After a disagre... See more
My 2016 Jaguar went to Turner Diagnostics for an engine light, the problem was found very quickly, they ordered the parts and asked me to return the car on the following Monday. Repair was complet... See more
Company details
Information provided by various external sources
Turner Diagnostics, diagnostic specialists, Rolling Road Custom Remap & Servicing
Contact info
London Road 233, HP3 9SE, Hemel Hempstead, United Kingdom
- www.turnerdiagnostics.com
2.6
Poor
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Just don't go here - go anywhere else but here.
Where do I start?
The first contact with Turner didn't go well, he was opinionated and talked down to me (I'm an ex Jag/Landrover engineer). This didn't deter me, often brilliant people are really bad at the personal touch, so I gave him the benefit of the doubt. But in this instance first impressions turned out to be correct.
He promised a 48hr turnaround of my ECU. 2 weeks (and many unanswered emails and phone messages later) I finally got him on the phone. he guaranteed that it would be sent out in the next 2 days.
This was the only truth he spoke - it was in fact sent the next day.
He also said that the unit would be fully repaired and tested, that it would be sent by tracked and insured mail, and I would get a VAT receipt. None of this happened.
When I asked for the tracking number - he refused to give it to me, stating the complete lie "there are no tracked services out of the UK".
The unit (A body control unit / fusebox) didn't work on installation - there were a total of 15 blown fuses in it. So - it wasn't tested before shipping.
There was no VAT receipt included.
Also, his website says "Jaguar accredited workshop". Jaguar have confirmed that Turner Diagnostics have no accreditation whatsoever.
SO, this guy is an out and out liar - there are other companies that can do this work - in spite of his claims that he is the only one doing it.... Save yourself the pain of exposure to this guy, and go somewhere else.
June 30, 2020
Unprompted review
SPECIALISTS No way are they
SPECIALISTS . I do not think so. After completing the online form they asked for info as registration mark. Then how long i had owned the unit which is from new 16 yrs. later an email arrived "sorry we do not work on that model of car". Its the very basic model 1300 cc petrol. i guess the faults listed being overfueling frienghtend them, I am sure they only charge for the diagnostic work and then if a quick fix go ahead. I may have spoilt the situation by saying another garage failed. I went to them as stated SPECIALISTS.
September 17, 2019
Unprompted review
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