TUTOROOReviews 

1,510
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's user-friendly interface, finding it easy to navigate and connect with tutors. The signup and approval processes are generally straightforward, and some users have successfully found suitable tutors for their needs. Reviewers also value the ability to find professional tutors and establish long-term learning partnerships. However, a significant number of people express dissatisfaction with payment and refund issues, with both students and tutors reporting difficulties in receiving promised payments or refunds. Some reviewers also experienced problems with tutor availability and responsiveness, leading to unfulfilled lessons and a perceived lack of service. There are also concerns regarding the company's customer service, with some users reporting unhelpful responses and a lack of transparency.

What people talk about most

Staff

People report ambiguous experiences with staff, with some customers praising the professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing disappointment and frustration.... See more

User experience

Customers generally report positive experiences with the platform's user-friendliness, finding it easy to set... See more

Payment

Consumers express significant dissatisfaction with the payment process, often citing issues with paying in... See more

Refund

Users describe negative interactions with refund, with many reporting that their refund requests have been... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great job of the support team, they are fast and efficientin, and in putting students and tutors in contact. On the other hand I think that giving four, one hour and a half, classes for free is is too... See more

Rated 4 out of 5 stars

I have met this instructor and we have agreed on a plan. But she said she was unwell for second lesson. We skipped it. Then she ghosted me for our 3rd lesson. Edit: Had multiple unpleasant experien... See more

Company replied

Rated 4 out of 5 stars

The great thing is, that the students come without me searching for them. Therefore it's a bit unpleasant, that I have to teach for two weeks for free, even though it's not certain that the student wi... See more

Rated 4 out of 5 stars

Tutoroo was instrumental in connecting my current student Dutch to me. I found the website a bit inflexible in that the lesson duration seems preset at 90 minutes which did not suit either of us. But... See more


Company details

  1. Private Tutor
  2. Language Course Provider
  3. Online Marketplace
  4. Tutoring Service

Information provided by various external sources

TUTOROO - Find the best language tutors near you, now.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,510)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Committed to Quality Education

We've known TUTOROO for a long time and have always found their team to be professional, responsive, and reliable. Their commitment to quality service and helping students find the right tutors has consistently stood out, making them a trusted name in the education space.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

I gave 2 lessons but never got paid

I gave 2 lessons in December 2025 and my student confirmed he paid even more than 2 lessons but then he dropped my class. Tutoroo never paid me back even though I tried to contact them in the last 5 months. They kept saying they will proceed.

Im very disappointed of their service. The platform is not as transparent as they advertised their policies. I recommend the freelancer teacher won't step in such my case.

*Update 05 Jun 2026: After I posted my complain, TUTOROO made refund of 30EURO to my paypal account. However, I am really concern if they are honest to their users?

My student confirmed he paid "We have received your EUR 120 payment for the first 2 weeks of lessons at EUR 30 per 1 hour 30 minutes lesson twice a week". He dropped after the second lesson. So, if I understand correctly from the policy, I should receive 60e instead of 30e after 6 months of dispute?

Again, I DO NOT recommend this platform to all freelance teachers.

May 29, 2026
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Tenny,

Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration this situation has caused.

We would like to assure you that we have received your details and your case is currently being coordinated with our finance team for review. We understand that you have been waiting for an update for some time, and we are sorry that the process has taken longer than expected.

Please know that we take payout matters seriously and are actively following up internally to help move this forward. While we understand your disappointment, we would appreciate the opportunity to complete our review and provide a proper resolution.

Thank you for your patience and understanding while we continue working with the relevant team. We will keep you updated as soon as we receive further information regarding your case.

Best regards,
The TUTOROO Team
www.tutoroo.co

Rated 5 out of 5 stars

Much needed language platform which…

Much needed language platform which gives opportunities to people to learn another language in their own time and comfort.
Very professional approach and excellent communication with the staff.

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Payment

On August 3, 2025, I made a payment to Tutoroo for two trial lessons. However, no one contacted me afterwards, and no lessons ever took place. Despite several attempts to reach out, my messages were ignored, and the payment has still not been refunded to this day.

August 3, 2025
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Ilona,

Thank you for your feedback. We would like to clarify that tutors Lourenço and Cecília have both responded to your inquiry and confirmed their availability for Portuguese lessons.

As per our terms, we are unable to offer a refund as long as tutors remain available for your selected language. Please note that your payment remains as a valid credit if unused, does not expire, and can also be used with another tutor or even for another language on the platform.

We encourage you to continue the discussion with Lourenço and Cecília to arrange your lessons. Alternatively, if you have any specific tutor preferences or requirements, please let us know and our team will be happy to help find a better match for you.

Thank you.

Best regards,
The TUTOROO Team
www.tutoroo.co

Rated 1 out of 5 stars

Stick to the guidelines (again)


Stick to the guidelines: the still continuing story …

It would be helpful to users if Trustpilot kept to its own guidelines:

[1] Two ‘reviews’ from the same country are published within a matter of days.

“Because this is an online job that will satisfy my needs and i (sic) have that passion of teaching swahili (sic) language”

“I'm experienced in the field and more equiped (sic) can deliver (sic) more than expected”

Update! It is now three reviews from the same country; the latest five-star states that the company helps you to grow physically; does Tutoroo also prevent hair loss?

[2] Neither review states anything about the company’s reliability or the service and support the company itself provides.

[3] Both reviewers are advertising themselves.

[4] Both reviewers are, therefore, awarding ‘five stars’ to themselves; I doubt whether Tutoroo will object to that because the stars would appear to reflect the quality of the company.

[5] One review has already been flagged, but no action has been taken, and so there is little point in flagging the other; you can be guaranteed that Tutoroo won’t flag them.

Those who use Trustpilot are not interested in how well ‘equiped (sic)’ an individual is, or what ‘passion’ they have; users want to know whether this company should be entrusted with money. Baseless and / or irrelevant ‘five-star’ reviews are grossly misleading and should be removed so that users have an accurate picture of the quality of this company.

[6] And – to be fair – what is the purpose of:

“i (sic) haven't used this app yet i (sic) wanna (sic) register myself as an urdu (sic) teacher”

What has that to do with the company? How can a user give a one-star review concerning an application that has yet to be used?

[7] It is ridiculous “reviews” such as this which – if not professionally addressed by Trustpilot – will open a floodgate of advertising or redundant comments.

Trustpilot states that it does not ‘fact check’ reviews. I suspect it is more than that; they do not seem to check at all, which is utterly unhelpful:

“To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, …”

It obviously doesn’t work.

PS: (update) "You’ve written a review for TUTOROO, and they’ve asked for more details to better understand your experience."
The good old "genuine experience" trick - pathetic but predictable. Tutoroo wants to know more about my "experience": obviously reading what is published on this site is beyond them. They should try reading other sites where they do not have the opportunity to abuse the flagging tools that Trustpilot provides. And maybe if they reviewed their practices, rather than continually trying to hide negative and remarkably consistent comments, their score might not be so low. Do what you like. You do not care - and neither do I.

Sent with Proton Mail secure email.

May 8, 2026
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Liam,

You have submitted multiple reviews since September 2025 about TUTOROO, and please note that only one counts under Trustpilot guidelines. We have tried to help resolve and address your concerns, but we did not receive a response to the information requests we sent for each review you submitted.

In light of this, we will be able to proceed once you provide at least one piece of information to help us verify your identity and locate your records in our system so we can all move forward.

Thank you for your understanding.

The TUTOROO Team
www.tutoroo.co

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Do not trust their "Teacher Protection Policy" – It's a scam

I am extremely disappointed with TUTOROO. I am a tutor (Divana) and I’ve had a student discontinue lessons after two sessions. According to their own "Teacher Protection Policy," tutors are guaranteed 50% of the fees for the first two weeks if a student quits.

However, getting this compensation is impossible. I have reached out multiple times through their platform and email, but I was ignored. I even tried contacting them on Facebook; they promised a response within 48 hours, but it has been much longer and still—silence.

TUTOROO collects the full payment from the student upfront but refuses to honor their obligation to the teachers. Seeing other reviews here, I realize I am not the only one facing this issue. They exploit tutors' time and effort without any accountability.

Avoid this platform if you value your time and work. They promise protection but deliver zero support.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this company!!!!

Stay away from this company!!!!

They charged too much for my lessons from my credit card. Have been in endless conversations with their customer service for the last 4 months, always promising that they are processing my refund..now they decided not to pay me back and keep offering new tutors. I just want my money back and never again deal with this company!!

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

I recently joined TUTOROO as an English…

I recently joined TUTOROO as an English tutor and the onboarding process was simple and smooth. My profile was approved quickly, which is a great advantage for new tutors looking to start.
What I like about the platform is the flexibility—it allows you to set your own rates and schedule, and once you are connected with a student long-term, you can earn directly without commission after the first couple of weeks.
However, it’s important for new tutors to understand that students are not guaranteed. You need to actively promote your profile to get noticed. Also, the payment structure during the first two weeks can be a bit discouraging, as tutors do not receive full payment upfront and only earn partially if the student doesn’t continue.
Overall, TUTOROO is a good platform to gain experience and find private students, but it works best as a side hustle rather than a stable source of income.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM WEBSITE!

SCAM WEBSITE!! Do not use this platform if you don’t want to risk losing your money.
I contacted several tutors, and they told me the platform had not paid them, which is why they refused to proceed with lessons. I requested a refund, but was informed that this was not possible.
Additionally, there was no clear step requiring users to review and agree to the payment terms before completing the transaction, which is highly concerning.
I HOPE NO ONE USES YOUR SERVICE ANYMORE!!

April 3, 2026
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Dith,

We’re sorry to hear about your experience. This is certainly not the level of service we aim to provide.

We previously requested your name and registered email address so we could locate your account and review the situation in detail, but we have not yet received a response. Without this information, we’re unable to investigate your case or assist further.

Kindly provide your name and registered email address, and we will prioritize reviewing your case. Alternatively, you may send your concerns directly to contact@tutoroo.co, and our team will assist you as soon as possible.

We take all feedback seriously and are committed to resolving issues in a fair and transparent manner.

Thank you for your cooperation.

Best regards,
The TUTOROO Team
www.tutoroo.co

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

scam

Unreliable platform. Many tutors shown as “available” are actually inactive or unresponsive. It’s misleading and wastes time reaching out to people who never reply. Don’t trust the availability status here.

December 17, 2025
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi FT,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been.

Tutor availability is based on their most recent activity, however, there are instances where some tutors may become unresponsive or inactive without immediate updates to their profiles. Please be assured that we continuously monitor and refine this to improve the accuracy shown on the platform.

We previously requested your full name and registered email address so we could locate your account and review your case thoroughly, but we have not yet received this information. Without these details, we’re unfortunately unable to proceed with the investigation or provide further assistance.

At your convenience, please share your full name and registered email address, and we will prioritize your case. Alternatively, you may reach us directly at contact@tutoroo.co, and our team will be glad to assist you as soon as possible.

We sincerely appreciate your feedback, as it helps us improve the experience for all users.

Best regards,
The TUTOROO Team
www.tutoroo.co

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