The Outdoor Lights weren't the same as the photograph but still pretty! The indoor Dandelions aren't just switch on and off, you have to keep pressing the switch to get to the 'on' which is somewhat i... See more
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Review summary
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I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more
The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.
Company replied
As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n no... See more
Company details
Written by the company
Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com
Contact info
25 Captain Cook Drive, 2229, Caringbah, Australia
- Support@TwinklingTree.com
- www.twinklingtree.com
3.0
Average
6K reviews
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Replied to 84% of negative reviews
Typically replies within 1 week
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I’m extremely disappointed with my Blissful Bright Dandelions
I’m extremely disappointed with my experience with Twinkling Tree. The product I received looked nothing like the photos online and felt very cheap for the $56 price tag. I couldn’t even get it to snap together properly, one of the blossoms arrived smashed, and the blooms are already falling apart.
What’s been even more frustrating is the customer service. I contacted them for help and they asked for a photo — which I sent. Then they asked for a video — which I also sent. Now they’re asking for yet another photo. At this point, it feels like nothing but a runaround instead of resolving the issue.
I would not purchase from this company again. Buyer beware
February 12, 2026
Unprompted review
Reply from TwinklingTree
Hi Lisa,
Thank you for letting us know about this.
We’re truly sorry to hear how disappointing this experience has been for you. We understand how upsetting it must be to receive an item you were looking forward to and then feel let down by the condition, assembly, and overall experience.
We’re also sorry to hear that one of the blossoms arrived damaged and that you had difficulty getting the piece to connect properly. That is understandably frustrating, especially when you had already reached out for help and provided the requested photo and video.
We sincerely apologize if our follow-up requests have made the process feel drawn out rather than helpful. Our intention is to gather the details needed to properly review the concern, but we understand how frustrating it can feel when you are waiting for a clear resolution.
Your feedback has been heard, and we will take it seriously as we continue reviewing both the product experience and the way support requests are handled. We’re very sorry again for the disappointment and inconvenience this has caused.
Warm regards,
Jen
Beware if you don't like the product
Wasn't satisfied with product at all. Impossible to initiate a return... you have to email the company and wait for a response. And then they give you the runaround by exchanging emails with you for information but no steps for a return. Still waiting for the latest response with the clock ticking on the return window. Probably will never get the option to return at this point. Guess I'll be stuck with something I don't like or want. Beware doing business with them!
May 1, 2026
Unprompted review
Reply from TwinklingTree
Hi John,
Thank you for reaching out to us.
We’re very sorry to read this and sincerely apologize for the frustration you’ve experienced. We understand how disappointing it is to feel unsatisfied with a product, and even more so when the return process does not feel simple or timely.
We also recognize how stressful it can be to wait for responses while the return window is still moving. We’re sorry that our communication has made you feel uncertain about the next steps, and we understand why this has left you feeling upset.
Thank you for sharing this feedback with us. It gives us an opportunity to better understand where the return experience may feel unclear or frustrating for customers. We will take this seriously as we continue working to improve how we assist with return requests and follow-up communication.
We sincerely apologize again for the inconvenience and disappointment this has caused.
Warm regards,
Jen
Looks just as good at home.
April 26, 2026
Unprompted review
Reply from TwinklingTree
Hi Evelyn,
Thank you so much for sharing this with us! We’re so happy to hear that your piece looks just as good at home as you hoped it would.
It means a lot to know that it made a beautiful impression once placed in your space. We always hope our pieces bring the same sense of charm, warmth, and magic that customers imagine when choosing them, so your feedback truly makes us smile.
Thank you again for choosing TwinklingTree. We hope it continues to add a lovely glow and a special touch to your home.
Warm regards,
Jen
I love my light up tulips
I love my light up tulips! Beautiful soft lighting too!
May 7, 2026
Unprompted review
Reply from TwinklingTree
Hi there,
Thank you so much for your beautiful feedback! We’re so happy to hear that you love your tulip lights!
There’s something so lovely about soft, gentle lighting, and it means a lot to know that your tulips are bringing that warm and peaceful glow into your space. We always hope our pieces can add a little beauty, comfort, and charm wherever they’re placed, so reading your kind words truly makes us smile.
Thank you again for choosing TwinklingTree and for taking the time to share your experience. We hope your tulips continue to brighten your home and bring you joy every time they light up.
Warm regards,
Jen
The unboxing experience is actually…
The unboxing experience is actually really nice. Everything was wrapped carefully, nothing was rattling around, and it arrived in perfect condition which I was relieved about because I've had fragile things arrive completely smashed before.
Setup was easy, maybe 5 minutes to get it how I wanted it.
April 6, 2026
Reply from TwinklingTree
Hi Timothy,
Thank you so much for sharing this! We’re really happy to hear that the unboxing experience felt thoughtful and that everything arrived safely and in perfect condition.
We know how disappointing it can be when delicate items arrive damaged, so it means a lot to hear that the careful wrapping gave you peace of mind. We’re also glad the setup was quick and easy, and that you were able to get it looking just the way you wanted in only a few minutes.
Thank you again for your lovely feedback. We hope your piece continues to bring beauty, warmth, and a little extra magic to your space!
Warm regards,
Jen
What a joke
What a joke! I purchased the lite up dandelions. Looked nothing like the picture in the advertisement. Very cheaply made! The price wasn’t cheap! It went in the trash!
April 15, 2026
Unprompted review
Reply from TwinklingTree
Hi Robyn,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed you feel about your order. We understand how frustrating it can be to receive something you were looking forward to and feel that it did not meet your expectations, especially when you feel the price paid did not reflect the experience you had.
We also understand that it must have been upsetting to feel so let down that you no longer wanted to keep the item. That is never the kind of feeling we want any customer to be left with, and we sincerely regret that this purchase caused such frustration.
Thank you for taking the time to share your honest feedback. Your comments have been heard, and we will take them seriously as we continue reviewing the overall customer experience, including product quality, presentation, and value. We’re very sorry again for the disappointment this has caused.
Warm regards,
Jen
Mothers Day Gift should be for two Moms
Great is she loved it ! NOT great is after I ordered they offered me another one half off, I thought great I'll ship the 1/2 off one to my other MOM. COULD NOT SPLIT IT TO 2 DIFFERENT ADDRESSES! PLEASE now how do I tell one Mom she can only keep one? I contacted them and no reply!
April 26, 2026
Unprompted review
Reply from TwinklingTree
Hi Anita,
Thank you for reaching out to us.
We’re so sorry for the frustration this caused, especially when this was meant to be a thoughtful Mother’s Day gift for two very special people. We completely understand how disappointing it must have felt to realize the second item could not be shipped to a different address after you were excited to send one to your other mom as well.
Thank you for bringing this to our attention. Your feedback is important, and we’ll take it into consideration as we continue reviewing the checkout and offer experience. To help us look into this further, we kindly ask that you accept our request for information so our team can review your order details and assist you properly.
We’re truly sorry again for the inconvenience and disappointment, and we appreciate the chance to check this further.
Warm regards,
Jen
I was skeptical about the solar charging
We don't get a lot of sun where I live so I wasn't sure how well it would charge. Turns out it works fine even on overcast days. Comes on every night without fail. Pleasantly surprised.
April 13, 2026
Unprompted review
Reply from TwinklingTree
Hi Roger,
Thank you so much for sharing this! We’re delighted to hear that the solar charging has worked well for you, even with limited sunshine and overcast days.
We completely understand being a little skeptical at first, so it’s wonderful to know that it has been reliable and comes on every night as expected. That kind of pleasant surprise is exactly what we love hearing from our customers.
Thank you again for choosing TwinklingTree. We hope it continues to bring a dependable, beautiful glow to your evenings!
Warm regards,
Jen
Exactly what I needed for my office corner
Not too bright, not too dull. Fits perfectly in the corner next to my monitor. Makes working from home feel a little less grim. Took about 8 days to arrive which was fine.
May 7, 2026
Reply from TwinklingTree
Hi Caleb,
This is lovely to hear — thank you for sharing!
We’re delighted that your piece found the perfect spot next to your monitor and gives your office corner the gentle glow you were looking for. It’s wonderful to know that it’s helped make your work-from-home space feel a little less grim and a bit more cozy.
We also appreciate your patience with the delivery, and we’re so glad it arrived within a timeframe that worked for you. Thank you again for your kind feedback and for letting TwinklingTree bring a little warmth to your workday.
Warm regards,
Jen
Looks different depending on the time of day
During the day it's quite subtle and just looks like a nice decorative piece. At night with it on it completely changes. Really like that it works both ways.
April 6, 2026
Unprompted review
Reply from TwinklingTree
Hi Gregory,
Thank you so much for sharing this! We love hearing how the light brings something different to your space throughout the day.
It’s wonderful to know that you enjoy it as a subtle decorative piece during the daytime, and then even more when it lights up and transforms the room at night. That balance of beauty and atmosphere is exactly what we hope our pieces can bring.
We’re so happy it works so well for your space, and we truly appreciate you taking the time to share your experience!
Warm regards,
Jen
First one for my bedroom
First one for my bedroom, second for the living room, now I'm ordering one for my sister because she keeps hinting. At this point it's a problem. A beautiful problem
April 11, 2026
Reply from TwinklingTree
Hi Preston,
We absolutely love this — what a sweet review! It sounds like your home has slowly become filled with little pockets of glow, from the bedroom to the living room, and now the magic is making its way to your sister, too.
We’re genuinely so grateful that our pieces have made enough of an impression for you to return for another one, and then another. That kind of support means the world to us. Knowing that your sister has been hinting for one makes it even more special, because it tells us the glow is not only something you enjoy, but something others notice and admire too.
Thank you so much for letting TwinklingTree be part of your home and now part of a thoughtful gift. We hope each piece continues to bring warmth, beauty, and a little everyday magic wherever it goes.
Warm regards,
Jen
Didn't think something this size would…
Didn't think something this size would change much but the corner where I put it feels completely different now. Warm, cozy, actually inviting. Good buy.
March 29, 2026
Reply from TwinklingTree
Hi Bradley,
This is so lovely to hear — thank you!
We’re delighted that something so simple could make such a noticeable change in your space. Creating that warm, cozy, and inviting atmosphere is exactly what we hope our pieces bring, and it means so much to know it did that for you.
Thank you again for choosing TwinklingTree. We hope it continues to make that corner feel extra special!
Warm regards,
Jen
Grossly Misrepresented Product
Twinkling Tree is a scam. I bought 3 items from them, and all were such a disappointment that I'll likely throw them into the trash. The actual products are nothing like the photos (which are misleading in terms of function, how the light diffuses, and quality). All 3 items are basically cheap molded plastic either stuck together (dandelions), then fell out when I tried to separate the strands (dandelions), or had pieces of plastic sticking out of the sides where the mold wasn't even lined up properly during manufacturing. I'm forgiving of minor misrepresentations, but this is egregious. They should be out of business.
May 6, 2026
Unprompted review
Reply from TwinklingTree
Hi there,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed you feel about your order. We understand that purchasing multiple items and feeling unhappy with all of them would be incredibly frustrating, especially when you had expected them to bring beauty and warmth to your space.
We’re also sorry to hear about the concerns you mentioned regarding the dandelion pieces and the overall finish of the items. We appreciate you taking the time to describe your experience in detail, and we take feedback like this seriously as it helps us better understand where customers may be feeling let down.
Please know that your comments have been heard. We will take this as important feedback while we continue reviewing product quality, packaging, and the overall customer experience. We sincerely regret that your purchase left you feeling this way, and we’re sorry for the disappointment and frustration it has caused.
Warm regards,
Jen
Do Not Buy! Flimsy, cheap & broke.
I ordered the Twinkle Tree Palm and it is poor quality, flimsy and does not work, does not light up at all.
April 14, 2026
Unprompted review
Reply from TwinklingTree
Hi Tiffany,
Thank you for reaching out to us.
We’re truly sorry to hear about your experience with the palm tree. We understand how disappointing it must be to receive an item you were looking forward to, only to find that it feels flimsy and does not light up as expected.
That is understandably frustrating, and we sincerely apologize for the inconvenience this has caused. Your feedback is important to us, and we will take it into consideration as we continue reviewing the quality and overall experience of our products.
So our team can look into this further and assist you properly, please reach out to us via email at Support@TwinklingTree.com with your order details. We’d like the opportunity to review what happened and help find the best way forward.
Thank you for bringing this to our attention, and we’re sorry again for the disappointment.
Kind regards,
Jen
Just wanted to mention how easy it was
Just wanted to mention how easy it was. No confusing instructions, nothing fiddly. Took it out, put it where I wanted it, done. Looks great.
April 26, 2026
Unprompted review
Reply from TwinklingTree
Hi Saphia,
We love hearing this — thank you for sharing!
We’re so glad the setup was quick and effortless, with no fiddly steps or confusing instructions to deal with. That easy “place it and enjoy it” experience is exactly what we hope for, and we’re thrilled to know it looks great in your space.
Thank you again for your lovely feedback!
Kind regards,
Jen
Don’t waste your money
Don’t waste your money. Extremely poor quality items. I ordered the dandelion light which took ages to arrive, with very little update from them except that it’d be shipped “soon”.
When it finally arrived, I tried to connect the poles (stems) and realised that one of them is too big and will not fit in the connecting pole. I contacted customer services who asked for a video showing the issue, which I provided along with photos.
I received a reply about how to connect the lighting components - which is not the issue! And they haven’t replied to my latest email, so I assume I’ve just wasted my money on a cheap item that is not fit for purpose and will be binned. What a waste. I asked for details on how to return it for a full refund and that’s when they stopped responding.
The decor of the items (plastic flimsy bits that are decorative as the dandelion heads) just fall off constantly.
I definitely do not recommend purchasing from here as the quality is terrible and despite initially being responsive to my email to report the faulty item, they’ve since not bothered to respond and sort this issue.
May 5, 2026
Unprompted review
Reply from TwinklingTree
Hi Jen,
Thank you for reaching out to us.
We’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it must be to wait longer than expected for your order, then encounter an issue when trying to assemble it, especially after reaching out for support.
We also apologize for the delay in our response. Our team is currently receiving an influx of inquiries, and while we are working diligently to assist everyone as promptly as possible, we understand that waiting for a reply can feel disappointing and frustrating when you need help with an order.
Thank you for providing photos and a video of the issue. We’re sorry if the previous response did not address the concern you were trying to raise. To help us check this further and assist you properly, we kindly ask that you accept our request for the necessary information so our team can review the details of your order and look into the best way to resolve this for you.
We’re sorry again for the inconvenience and disappointment. Your feedback has been heard, and we appreciate you giving us the opportunity to look into this further.
Kind regards,
Jen
Product is ….ok
Product is - ok - seems cheaply made and a lot of the fibres are falling off. Certainly not worth what I paid. If I saw it at a market for $20 I might consider it.
May 4, 2026
Unprompted review
Reply from TwinklingTree
Hi Leesa,
Thank you for reaching out to us.
We’re sorry to hear that your order left you feeling underwhelmed. When a customer chooses one of our pieces, we always hope it feels special and worth the purchase, so it’s disappointing to know that this was not your experience.
We also appreciate you mentioning the fibres coming loose, as details like this are important for us to be aware of. Your feedback gives us a clearer understanding of where customers may feel let down, and we’ll be taking it into consideration.
Thank you for sharing your honest review. We’re sorry the product didn’t meet the level of quality and value you were expecting.
Kind regards,
Jen
Way bigger than I expected
\Thought it would be smaller based on the photos. It's actually a really good size. Fills the space nicely. Very happy with it.
March 3, 2026
Unprompted review
Reply from TwinklingTree
Hi Greyson,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that the size was such a lovely surprise and that it fills your space so beautifully. It’s always such a joy to know when a piece turns out even better than expected and brings that perfect finishing touch to a room.
We’re so happy you’re pleased with it, and we truly appreciate you taking the time to share your experience. Thank you for choosing TwinklingTree — we hope it continues to bring warmth, charm, and a little everyday magic to your home!
Kind regards,
Jen
Absolutely shocking item
Absolutely shocking item. Is nothing like it looks! Cheap and nasty, doesn’t glow, just a light in the middle of the flower. I am so disappointed!
Sending it back is ridiculous too, will cost a fortune. Totally ripped off and disgusted by it!!! Do not buy!!!
April 30, 2026
Unprompted review
Reply from TwinklingTree
Hi Gulliver,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed and upset you feel about your order. We understand that it’s incredibly frustrating to receive something you were looking forward to and feel that it did not meet your expectations, especially when you had hoped it would bring a beautiful glow to your space.
We’re also sorry to hear that the return process has added to your frustration. We understand how discouraging return shipping costs can feel when you are already unhappy with your purchase, and we sincerely regret that this experience has left you feeling let down.
Please know that your feedback has been heard. We take comments like this seriously, as they help us review the overall customer experience. We’re very sorry again for the disappointment this has caused, and we appreciate you taking the time to share your honest feedback with us.
Kind regards,
Jen
It was a memorial gift for my mum and…
It was a memorial gift for my mum and it is just so, so beautiful in person. The soft glow is really comforting. Thank you for making something this thoughtful
April 1, 2026
Reply from TwinklingTree
Hi Finnegan,
Thank you so much for sharing this with us!
We’re truly touched to know that your piece was chosen as a memorial gift for your mum. It means a great deal to hear that it feels beautiful in person and that its soft glow has brought you comfort during such a meaningful time.
We’re honored that something from TwinklingTree could hold a special place in your remembrance of her. Thank you again for your kind words — they genuinely mean so much to us.
Kind regards,
Jen
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