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Review summary

Created with AI, based on recent reviews

Evaluating 1,058 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique light-filled items, finding them to be perfect gifts and enjoying their aesthetic appeal. Some found the products to be well-made, solid, and looking more expensive than their actual cost, with some lights working effectively and lasting a long time. Reviewers also noted that some items arrived in perfect condition, despite initial concerns about their delicate nature. However, a significant number of people were dissatisfied with the product quality, often describing items as cheap, flimsy, and not matching the website's pictures. There were also frequent complaints about delivery times, with many experiencing long waits and a lack of shipping information or confirmation emails. Additionally, some customers felt the products were overpriced for their actual quality and had issues with items arriving broken or not working correctly.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant disappointment regarding... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant disappointment,... See more

Order

Customers had ambiguous experiences with order, with some reporting positive aspects like quick responses to... See more

Price

Reviewers highlight negative aspects of price, with many expressing disappointment over the perceived low... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast delivery,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Outdoor Lights weren't the same as the photograph but still pretty! The indoor Dandelions aren't just switch on and off, you have to keep pressing the switch to get to the 'on' which is somewhat i... See more

Rated 3 out of 5 stars

I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more

Rated 3 out of 5 stars

The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.

Company replied

Rated 4 out of 5 stars

As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n no... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com


Contact info

3.0

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality

Poor quality and doesn’t really look like the images. Also when looking at return policy, shipping will cost more than product so was a total waste of money, sadly.

May 3, 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi Anji,

Thank you for reaching out to us.

We’re truly sorry to hear that your experience left you feeling disappointed. We understand how frustrating it can be when an order does not meet your expectations, especially when you were hoping to receive something you would feel happy and confident about.

We also appreciate you sharing your thoughts about the quality and the return process. We understand that return shipping costs can feel discouraging, especially when you already feel unhappy with your purchase, and we’re sorry that this has added to your frustration.

Your feedback is genuinely important to us, and we will take it seriously as we continue reviewing the overall customer experience. We appreciate you taking the time to let us know how you feel.

Warm regards,
Jen

Rated 5 out of 5 stars

would recommend

Quality is better than I expected for the price. Looks really nice in my living room and it gets compliments whenever people come over. Will probably order more.

April 30, 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi John,

Thank you for taking the time to share such kind words.

We’re delighted to know that you’re pleased with the quality and that your piece has become such a lovely addition to your living room. Hearing that it receives compliments whenever people visit truly means so much to us.

We sincerely appreciate your support and recommendation. Thank you again for choosing TwinklingTree, and we hope your lights continue to bring warmth and charm to your home.

Kind regards,
Jen

Rated 1 out of 5 stars

Don't waste your money.

I bought the fibre optic dandilion for a housewarming present. Oh dear, if I could show an expectations Vs. reality photo, truly awful. A lot of the fibre optic fibres had fallen off, in the pictures it shows lights at the end of each dandilion stem, in reality there is a light at the base of the bud which doesn't spread, and no vase to put them in either. Not that I'm going to be able to gift this, but I can't find an appropriate vase now either. I paid £45.98 for this, to me that's a LOT of money, I have asked for a refund and return details, but we'll see, I have a bad feeling that I am going to have a fight on my hands. :-(

May 3, 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi Tracey,

Thank you for reaching out to us.

We’re truly sorry to hear how disappointing this experience has been for you, especially as this was intended to be a housewarming gift. We completely understand how upsetting it must feel to receive something you were excited to give to someone else and then feel that it did not meet your expectations.

We’re also very sorry to hear that some of the fibre optic pieces had come loose. That is certainly frustrating, and we appreciate you taking the time to share those details with us. Feedback like this is important, and we will take it seriously as we continue reviewing the customer experience, including product presentation, packaging, and how items arrive.

We understand, and we’re sorry this purchase has left you feeling worried and let down. Please know that your message has been heard, and we sincerely regret the frustration this has caused. Thank you for bringing this to our attention.

Kind regards,
Jen

Rated 5 out of 5 stars

Exactly as described and a fabulous set…

Exactly as described and a fabulous set of magical lights

April 16, 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi Graham,

Thank you for sharing your lovely review with us!

We’re so happy to know that your lights arrived exactly as expected and that you’re pleased with the set. Hearing that they feel magical to you truly warms our hearts, as that is exactly the feeling we hope to bring into every home.

Thank you again for your kind words and for allowing TwinklingTree to add a little extra glow to your space.

Kind regards,
Jen

Rated 5 out of 5 stars

Saw it

Saw it, thought why not, bought it, and now I'm that person who brings it up in conversations. It's embarrassing how much I like this thing.

March 27, 2026
TwinklingTree logo

Reply from TwinklingTree

Hi Clifford,

Thank you so much for your lovely message.

We’re so happy to hear that your purchase brought you this much joy — so much so that it’s become something you bring up in conversations! That truly made us smile.

It means a lot to know that something you took a chance on has become a piece you genuinely enjoy. We’re grateful you chose us, and we sincerely appreciate you taking the time to share your experience.

Kind regards,
Jen

Rated 1 out of 5 stars

Don’t buy this rubbish

God awful, save your cash!
Purchased the ‘Blissful Bright Dandelion’ based on a Facebook ad. Should have done my due diligence. What arrived in a smashed box bore NO RESEMBLANCE to any image in the ad. Cheaply made, ugly looking product with one little light in the centre, surrounded by deformed plastic rubbish. Shame I can’t share the photos here as I so want to prevent anyone else wasting their hard earned cash on this rubbish. Shame on you. Never again.

May 2, 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi there,

Thank you for reaching out to us.

We’re truly sorry to hear how disappointing this experience has been for you. We completely understand how frustrating it must have felt to receive your order in a damaged box, especially after looking forward to your Blissful Bright Dandelions.

Your feedback is genuinely appreciated, and we’re sorry that this purchase left you feeling upset and let down. This is never the kind of experience we want any customer to have, and we take comments like yours seriously as they help us review where improvements may be needed, whether in packaging, delivery handling, or the overall customer experience.

Thank you for taking the time to share your honest thoughts with us. We’re very sorry again for the frustration and disappointment this has caused.

Warm regards,
Jen

Rated 5 out of 5 stars

Got the wrong item and honestly…

Got the wrong item and honestly expected a fight to fix it. Instead they replied within the hour, sorted everything, and had the right one shipped the same day. The product is great too but that experience really stood out.

March 22, 2026
Rated 5 out of 5 stars

10/10

Came fast, looks amazing, already ordered another one.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Moved some stuff around

Moved some stuff around, put this in, and the whole room clicked into place. That sounds dramatic but it's true. My partner noticed immediately without me saying anything.

March 28, 2026
Rated 4 out of 5 stars

Received the olive branch type wreath

Received the olive branch type wreath. Im a little disappointed since I thought it would be much fuller and more lights. Basicaly one strand of leaves w/olives and 1 strand of small lights. I will need to add more lights, but I do like the look, just wish it was fuller. Packaged in individual nice boxes.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Please do not order anything from this…

Please do not order anything from this company it’s a complete scam I spent £30 half price was meant to be £60 on a Christmas tree ornament, it arrived and is just cheap plastic worth £2 it’s actually just rubbish I don’t know how this company is getting away with this I emailed and was told to give it a try then when I asked for a refund I got no response at all I have sent so many emails and nothing in return it’s so disappointing. Please do not entertain this company it’s absolutely pathetic

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend

I ordered 2 sets of the dandelions. Actual product looks nothing like advertised. Cheap quality. They give you a hard time about returning and take forever to get back to you. I ended up having to open a case with PayPal. The company requires you to pay for return shipping to Australia which costs at least half of what I spent to begin with so I opted to keep the product (pitch it) for a partial refund. Would not recommend.

April 25, 2026
Unprompted review
Rated 2 out of 5 stars

Not as advertised in the photos

The lights work, but they are NOT as advertised. The ad pictures are very misleading; showing a size of each light to be much larger than the actual products. I wanted lights the size of what was shown in the photo. If I want to keep using them I'll need to buy quite a few more to fill the space, and I don't want to support a company that is misleading in their advertising, unless the deal is close to free.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Not ‘blissful’ bright dandelions…

Ordered the blissful bright dandelions without realising they were coming to the UK from Australia. They arrived after 10 days and were well packaged, but on opening, the product is nothing like the image on the website. It is very cheaply made and looks it. The poles that form the stalks don’t even fit together and the lights that should go through to the stems as per the image on the website are just a few little lights stuck on the top of each pole. Some of the ‘flower’ heads were broken off and all very distorted from being squashed in a box. Really disappointed, especially as I ordered two, one as a present, that I can’t possibly give to anyone. Don’t waste your money.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

You won't get what you saw on pictures

So it is about £25-30 with delivery insurance(packaging are simple not a premium) for 10 of the tulips.they %100 don't look in real life the way they look on website pictures.the stems are not loose as on pictures,they tighten all together and then there is a wire with quiet big black box (so if u put it in a clear vase it will probably look gross)with button to operate lights with setting like on christmass tree lights- god knows what for.you will need 3 aa batteries which are not included. Theybare not as bright as on pictures also .on amazon you can get them for 9.99 for 15 flowers(and amazon ones have a timer for 8 hours of lights and then they go off for 16 hours),from Chinese sellers.its just a promoted advert on socials.dont get scammed.

April 27, 2026
Unprompted review

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