While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, most reviewers were let down by their experience overall. Many people found customer support unhelpful and non-existent, often providing automated responses. Users frequently encountered significant technical problems with the website, including persistent login failures and buggy account management. Strong concerns were also raised about inconsistent or absent moderation, leading to unsafe content and unfair banning practices. Customers also noted poor conditions for new creators, making growth difficult, and reported excessive advertisements for viewers. Additionally, some people found the platform to have content that raised concerns.

What people talk about most

Website

Customers had negative experiences with the website, with many reporting it to be broken and unsafe,... See more

Social media

Reviewers express significant dissatisfaction with the social media platform, citing issues with moderation... See more

User experience

People report negative experiences with the user experience, citing issues such as annoying ads that detract... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing extreme frustration and... See more

Marketing

Customers consistently note negative experiences with marketing, finding the ads unbearable and excessive.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Twitch has no care for who or what are streaming on there platform, laws broken on stream with no bans from twitch, streamers stealing from stores , no penatly no ban, streamera sexually assualting so... See more

Rated 1 out of 5 stars

Twitch is a complete scam. Ads every 1–2 minutes — they claim it’s “supporting the streamer” but in reality it’s just Twitch lining their own greedy pockets. The viewing experience is unbearable, crea... See more

Rated 1 out of 5 stars

Untrustworthy platform! Woke policies! They ban whoever they want! Moderation team power hungry and unfair! Overloaded with ads! Open nudity on some channels! Blocking firefox users from using... See more

Rated 1 out of 5 stars

Trying to grow on Twitch feels pointless. You stream, put in hours, and nobody sees you unless you’re already big. Monetization is slow, payouts are weak, and the platform takes a huge cut while givin... See more


1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,196)

191 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would have given them no stars but…

I would have given them no stars but not an option. Someone stole my credit card information and made several purchases on Twitch. After investigating, the account was closed, Twitch refunded some of the money but not all of it. Out of 7 fraudulent purchases, I only received 5 refunds. They stopped responding to my requests. I guess I should be grateful for the 5 I received.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

CHOOSE ANOTHER PLATFORM!

Spent a year building a community on this platform. Got permanently banned with no explantion. Tried to appeal got some A.I response back. They don't give a single shit.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Twitch as a company is horrendous.

Twitch as a company per their customer service department is absolutely trash. They have banned my son for being under 13 twice now even though he is over 13. I contacted customer support to prove that he is over 13 and they wanted me to upload my ID so I sent them my ID all they kept sending back was we are unable to process your request please submit your documentation per the policy and I submitted it several different times and asked them what was wrong with my submission they kept sending me the same message verbatim over and over again I asked to speak to a supervisor or a manager they kept sending the same message over and over again regarding the ID submission. It is a horrible horrible company terrible customer service go to Kik or YouTube to stream.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

The ads are unbearable

The ads are unbearable. 2 minute ads every 5 minutes, horrible simp moderators who let sexual content exist so they can goon, extremely misandrist site overall, if you're an attractive woman you can say and do anything and only get a week ban. If you're a guy you can do something just remotely offensive and get perma banned.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Subscriptions

They make cancelling your subscription UNFINDABLE. I had to search up how to do it numerous because it is so unclear on how to do that just because they don't want to lose money. I had cancelled my subscription previously before the next billing date and it still took my money. Of course, this greedy site has a no refund policy no matter the issue. I do not recommend subscribing to your favorite streamers through twitch and if you would like to donate to them, find other ways. I am disappointed on customer service and everything.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

garbage trash customer service full of…

garbage trash customer service full of idiots can't gey my twitch account back anymore because of phone number block they don't understand anything, and also they won't delete accounts if asked even with the right info they needed they are scumbags indeed

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Twitch is operating extremely scamy

Twitch is operating extremely scamy, if not borderline illegal. I almost never use their site because of the gajillion ads, but I wanted to support a friend so I just logged in to buy 100 bits to give to him. When I did the charge went through twice and gave me 2x the bits I purchased. I immiedetely made a support ticket explaining a bug on their end caused this, and I wanted a refund for half the bits (which were still on my account), and they refused 3x before I finally just disputed the charge with my bank. I will likely be making a BBB complaint against them as well. Stay far away from this company. They make BILLIONS of dollars a year, yet are scamming people out of 2 bucks. It's insane.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Stalker

A streamer & I had a misunderstanding & now she thinks I'm a stalker. She brings that fact up in almost every stream. I contacted Twitch about this & they told me to basically ignore it. Nice to know people can badmouth others & have no consequences.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Worst Customer Support Ever!

After 11 years of being a Twitch Affiliate and streaming sometimes 12+ hours a day and never having any sort of issues I found myself one day before I started the stream to see an email from Twitch saying my payments have been suspended for some Prime Subs I never had any power over. Basically the email was saying that the prime subs were done using some sort of stolen cards or something like that.

Basically I got raided with around 260 Amazon Prime Subs and as a streamer you CAN'T block or know if the subs are legit or not ( I asumed Twitch being so big had some sort of Fail Safe against this kind of thing. )

I replied to the email and sent them the information that the automated email requested, and then I got another email saying they will investigate but that was days ago and since then no other reply, I tried them on Twitter and instagram and nothing. They keep posting on Twitter but they never reply to users.

Now when I go live all the ad revenue and any subs I get from friends and family are basically money that go to Twitch and I wont get any because they suspended my payments. No idea what to do because I did gain a good number of followers in 11 years so moving to a new platform seems like I wasted 11 years.

February 9, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look