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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, most reviewers were let down by their experience overall. Many people found customer support unhelpful and non-existent, often providing automated responses. Users frequently encountered significant technical problems with the website, including persistent login failures and buggy account management. Strong concerns were also raised about inconsistent or absent moderation, leading to unsafe content and unfair banning practices. Customers also noted poor conditions for new creators, making growth difficult, and reported excessive advertisements for viewers. Additionally, some people found the platform to have content that raised concerns.

What people talk about most

Website

Customers had negative experiences with the website, with many reporting it to be broken and unsafe,... See more

Social media

Reviewers express significant dissatisfaction with the social media platform, citing issues with moderation... See more

User experience

People report negative experiences with the user experience, citing issues such as annoying ads that detract... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing extreme frustration and... See more

Marketing

Customers consistently note negative experiences with marketing, finding the ads unbearable and excessive.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Twitch has no care for who or what are streaming on there platform, laws broken on stream with no bans from twitch, streamers stealing from stores , no penatly no ban, streamera sexually assualting so... See more

Rated 1 out of 5 stars

Twitch is a complete scam. Ads every 1–2 minutes — they claim it’s “supporting the streamer” but in reality it’s just Twitch lining their own greedy pockets. The viewing experience is unbearable, crea... See more

Rated 1 out of 5 stars

Untrustworthy platform! Woke policies! They ban whoever they want! Moderation team power hungry and unfair! Overloaded with ads! Open nudity on some channels! Blocking firefox users from using... See more

Rated 1 out of 5 stars

Trying to grow on Twitch feels pointless. You stream, put in hours, and nobody sees you unless you’re already big. Monetization is slow, payouts are weak, and the platform takes a huge cut while givin... See more


1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(1,197)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst customer support ever.

One of THEE worst for customer support. You can explain everything, In detail, In length, Tell them you followed all of their help support pages advice. And they will still send you their help support pages that you've already read and tried in an email. So when you try reaching out to a PERSON for HELP. You are met with the same information you knew and tried, You are also fobbed off with a robotic response. They don't read your emails. They don't care about their customers. And if you have a problem they won't help you. Not even if you go down on bended knee. So please keep that in mind if you have a problem.

FYI. I had to give this a 1 star against my will. I wanted to give it 0 but they won't allow me to.

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

I met the requirements to become affiliate over a week ago and never received an email. After over a week I decided to contact customer service. The first email reply seemed like someone was doing their job because they asked for a pic of my dashboard to show I met the requirements. I sent the pic and then got a reply back that seemed like the person who sent it did not read the history of the complaint and did not even look at the pic I sent. So I sent another email explaining every thing again. I got what was probably a third person now who again did not read anything I sen and did not read the history. Their customer service is a joke and you can only communicate to them via email. You can not get anyone on the phone to better explain things to them.

June 29, 2025
Unprompted review
Rated 1 out of 5 stars

My Twitch Account Was Permanently Suspended Without Proof – My Funds Are Blocked!

I’m writing this with deep frustration and disappointment. My Twitch account (username: BlazelBlaine) was recently suspended due to so-called "fraudulent activity" involving Bits, which I never engaged in knowingly or intentionally.

I never used stolen payment methods, bots, or shady services. I never even purchased Bits. Yet Twitch accused me of purchase fraud without showing any clear proof and permanently suspended my account, along with holding my hard-earned funds. I appealed respectfully, offering full identity verification, IP address, and my history — but I was coldly denied with a template response and told I’ll never hear back again.

As a small creator who worked hard to grow and earn through streaming, this is heartbreaking. I feel silenced, unheard, and completely dismissed. My funds, my effort, and my audience are gone — and I’ve been given no chance to resolve or even discuss it further.

Twitch, I expected better. At the very least, users deserve a fair review, transparency, and a real human response — not automatic judgment.

I urge Twitch to reconsider my case and release my blocked earnings if you truly believe in supporting your creators and community.

I am open to discussing this if Twitch is willing to reach out.

June 23, 2025
Unprompted review
Rated 4 out of 5 stars

Need a computer

Love it but in order to do most things you need a laptop or pc, some people can’t afford a computer therefore it will not be getting 5 stars. Just recently became twitch affiliate, love everything about this app except that I need a laptop in order to fully work it and I do not have one.

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

liars.

They tricked me into a collaboration event with world of tanks for over a month, i followed all their instructions for HOURS every day.

When i had an issue, not for my fault, they just ignored me and then told me that they couldn't do anything.

The event finished, i had nothing and just wasted hours and hours and hours of my time. Don't trust thier lies.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Złodzieje i oszuści

for 3 months they have only been charging money for subs, gift subs, from which the streamer does not receive a penny. When I ask for a refund, I only receive AI-generated responses. Don't be fooled. I do not recommend

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Platform that disgusts me.

Platform that disgusts me, actively supports terrorist organizations, not banning creators who support such extremist content, in addition to protecting these people, allowing pornographic content for minors under 18, hypocritical actions of the moderation team banning creators who have done infinite better actions, and pretending that nothing wrong happened in relation to openly supporters of terrorist groups, and people who harass other people for not agreeing with the same political opinion.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

No longer about games...

I used to watch Twitch a lot but it's clear that it's no longer for Gamers. Twitch used to be great for video game streaming. But in addition to now having an incredibly unreasonable amount of adds, it’s now known more for the influencers who use the just chatting section to push far left political propaganda. You have streamers who used to play games, but now sit there talking about US politics all day. Basically you can go on this platform and say the most heinous things, call for illegal actions and get away with it as long as it’s an extreme political left idea. If you want an idea on how bad some of things these streams have said, there’s a real game out on the web that you can play called Twitch streamer or terrorist, where you have to guess if it was a Twitch streamer on stream or a terrorist was responsible for a quote that calls for violence, harm or is incredibly offensive and about 90% of the time it ends up being a Twitch streamer. Don’t get me wrong if a right winger was saying similar things I’d be complaining about them being able to get away with it too. I’m merely pointing out the type of crowd that Twitch is appealing to and the biased nature of the moderation team who refuse to take any action against these streamers. Personally I think that Twitch is literally one real life incident away for getting itself forcibly shut down. You only need one crazy out there to do something that gets linked to something one of their Twitch influencers said and governments will crackdown on it. Kick, Youtube and Rumble are now better places to both stream and watch streamers.

April 22, 2025
Unprompted review

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