typology.com Reviews 2,470

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I appreciate you asking my opinion on your products. Over time, I have collected many Typology products and use them daily. As a woman in my early 60s, I approach skin care and makeup carefu... See more

Rated 1 out of 5 stars

Products great but website is terrible. Orders not credited, US vs/ Paris...on and on. No real assistance to correct any issues. Poor follow-through and no resolution.

Rated 2 out of 5 stars

Really disappointed in these products! I purchased the tinted trio. I ordered T13 which is for medium skin with warm or olive undertones, I was a little worried it might be bit light as I have quite o... See more

Rated 4 out of 5 stars

I’ve been using Typology products for a few weeks now and I’m genuinely impressed. The ingredients are straightforward and you know exactly what you’re putting on your skin, which I really appreciate... See more

Company replied

Company details

Information provided by various external sources

Typology est née d’une mission : démystifier l’industrie du soin. Nous produisons en France des produits sains et efficaces, à prix juste. Livraison dans votre boîte aux lettres sans présence requise et gratuite à partir de 35€.


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3.8

Great

TrustScore 4 out of 5

2K reviews

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Replied to 90% of negative reviews

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Rated 5 out of 5 stars

Absolutely love the products

Absolutely love the products! Used the app to diagnose my skin type and find a produce regimen that is best to suit it!

April 7, 2025
Unprompted review
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Reply from typology.com

Thank you so much for your feedback! We're thrilled that you love the products and that the app was helpful in finding the perfect routine for your skin type. Feel free to reach out if you have any more questions or needs!

Rated 5 out of 5 stars

Best make up I’ve ever used!

I absolutely love this product! I can’t begin to describe all the pros!
-light weight (doesn’t feel like you’re wearing any)
-smooth application and very easy to blend
-matches very well to my skin
-appears glowing and radiant
Hey! It even smells good and I didn’t have access makeup to scrub off the brush or my fingers! Tinted to look natural! Yes please!!!
I also had emailed the staff asking for my tracking because I had the wrong email on my apple account and they were very prompt, friendly, and provided quick resolve! I don’t see myself ever switching my make up and plan to promote them wherever I go because I want to see others as pleased as I am! I know I sound a bit too excited but I’ve searched for good make up for so long and well- I am excited because I’ve finally found it!

April 7, 2025
Unprompted review
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Reply from typology.com

Thank you so much for your wonderful feedback! We’re thrilled that you love the product and all its amazing qualities. We’re also happy to hear that our team was able to assist you quickly and that you’re so pleased with the service. Thank you for sharing your experience, and we can't wait to continue supporting you!

Rated 3 out of 5 stars

Makeup is fine

I think the makeup itself is fine, but it's so little in the box. I have had it for two days and when I put the stick in to the bottle it dosnt even get anything on it and really hard to suck anything out.

April 7, 2025
Unprompted review
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Reply from typology.com

Thank you for sharing your feedback with us! We're sorry to hear that you're experiencing difficulties with the product's packaging. Please feel free to reach out to us anytime, and we'd be happy to help!

Rated 5 out of 5 stars

I’ve now ordered from typology 3 times…

I’ve now ordered from typology 3 times and I’m obsessed with the products !!!
I’m 38 with pretty normal skin but my goal is to prevent aging as much as possible. These products are beautiful and have natural ingredients that make me feel better about using them

April 6, 2025
Unprompted review
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Reply from typology.com

Thank you so much for sharing your feedback, Megan! We're thrilled to hear that you're loving the products and that they’re working so well for you.Feel free to reach out anytime if you need recommendations or have any questions.

Rated 1 out of 5 stars

I purchased the Redness Kit…

I purchased the Redness Kit specifically for my rosacea, trusting the claims that it would be suitable for sensitive skin. However, after only three days of use, my face broke out severely. I developed painful pimples and extreme redness, particularly under my neck, to the point where I looked like a cherry.

The reaction was so severe that I had to request a full refund, yet I am still waiting for a response. Given the hype surrounding this product online, I expected much better. Instead, I am now dealing with the aftermath of a terrible breakout and will need to see a dermatologist.

I am extremely disappointed in this experience and the lack of prompt customer service. I expect an immediate resolution regarding my refund.

* I posted my pictures and experience on Reddit for everyone’s reference*

March 30, 2025
Unprompted review
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Reply from typology.com

We're truly sorry to hear about your experience with the Redness Kit. Our products are formulated to be gentle, but we understand that every skin type can react differently. We regret that this was not a good fit for you and the discomfort it caused. Please don't hesitate to reach out again to further discuss.

Rated 5 out of 5 stars

Love this make-up skincare product

Love this make-up skincare product. I bought the second lightest shade—too dark. So I bought the lightest shade—to light. But an even mixture of the two is the perfect shade! Same thing with the under eye cream. The puffiness under my eyes is shrinking. I found Typology on the YouTube channel “Unblah Yourself.” The idea of skin care makeup is great and I like this product.

March 26, 2025
Unprompted review
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Reply from typology.com

Thank you for your feedback! We're glad to hear you're enjoying the product and that mixing shades helped you find the perfect match. Have a great day!

Rated 4 out of 5 stars

I wanted to try Typology for a long…

I wanted to try Typology for a long time, but was skeptical because of my age (over 50). To my surprise the product provided just enough coverage to let me love the 'no makeup, makeup look' on myself.

March 25, 2025
Unprompted review
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Reply from typology.com

Thank you so much for your review! We are so happy that you got to try our products out and enjoy them so much. Have a great day!

Rated 1 out of 5 stars

I really wanted to love Typology

I really wanted to love Typology, but I’m disappointed with how my order cancellation was handled. I realized there was a mistake with the shades just a few hours after placing my order and immediately submitted a cancellation request.
It feels frustrating knowing the order could’ve been stopped in time, especially since it hadn’t been processed yet. I was really hoping for quicker communication and better customer service in this situation.

I still like the concept of the brand, but I’m hesitant to order again because of the lack of responsiveness when I needed help the most.

March 24, 2025
Unprompted review
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Reply from typology.com

We’re really sorry to hear about your experience, and we completely understand your frustration. We strive to provide excellent customer service, and it’s clear we didn’t meet your expectations in this case. We’ll definitely take your feedback into account to improve our processes. We hope you’ll give us another chance in the future.

Rated 5 out of 5 stars

Superior Quality

I have recently come across this brand through TikTok and I must say, I am highly impressed. The superior quality of their products has surpassed my initial expectations, and the level of customer service I have received so far has been exceptional. While Shiseido has always been my preferred choice, Typology is swiftly becoming a new favorite of mine.

March 21, 2025
Unprompted review
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Reply from typology.com

Thank you so much for your kind words! We’re thrilled to hear that you’re impressed with our products and customer service. It means a lot to us that you’re considering Typology as a new favorite! We look forward to continuing to exceed your expectations.

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. I bought products as they seemed nice. Received today, I have NOT opened the products cause just by looking at the glassbottle the color "Fair" is not the shade fair should be, so I want return the entire unopened package. But THERE IS NO WAY to return, they have made so you cant return on website but have to request it, just to fool customers. I demand you answer me so I can return products BEFORE 14 days, I will otherwise sue this company as we have lawyers in my entire family that will help. Shipped in US, not DK.

Edit: They answer here politely but not on my mails. Good way to fool customers.

March 18, 2025
Unprompted review
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Reply from typology.com

Hello! We’re sorry to hear about your frustration. Our return process does require a request, but we’re happy to assist you. Please don't hesitate to reach out to us, we would really like to solve this issue for you.

Rated 3 out of 5 stars

Customs charges, Vat and handling fees…

Great products but I was left feeling very angry at the customs charges and additional handling fees of £42!!! Having ordered from Typology previously, I hadn't paid any vat or customs charges so felt comfortable that this would be the case with my next order. It wasn't. Customer service just pointed me in the direction of their terms of sale hidden at the bottom of their website. Be aware that the price listed on the product website might not be what you actually pay. I won't be a return customer again. They need to improve.

March 15, 2025
Unprompted review
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Reply from typology.com

We're sorry to hear about your frustration with the customs charges. Unfortunately, these fees are determined by local regulations and are out of our control, but we understand how disappointing this must be. We appreciate your feedback and will take it into account to improve the shopping experience. If there's anything else we can do, please let us know.

Rated 5 out of 5 stars

Love this 9 ingredient lotion

Love this 9 ingredient lotion My skin is extremely sensitive I have combo skin but most facial lotions do not moisturize my skin other well This is my holy grail face lotion I highly recommend

March 15, 2025
Unprompted review
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Reply from typology.com

Hello, Jeanine! Thank you so much for your kind words! We're thrilled to hear that our 9-ingredient lotion has become your holy grail. Your recommendation means a lot to us! Have a great day!

Rated 1 out of 5 stars

Do not purchase

Do not purchase! Awful customer service

March 11, 2025
Unprompted review
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Reply from typology.com

We’re really sorry to hear about your experience and we truly apologize for any inconvenience caused. Providing excellent customer service is a top priority for us, and we’d love the opportunity to address your concerns. Please feel free to reach out directly, and we’ll do our best to make things right. Thank you for your feedback.

Rated 3 out of 5 stars

No exchanges

Very disappointed that they have no exchange protocol set up for the tinted serum. At 40+ dollars you should have the opportunity to exchange if the shade is not right.

March 10, 2025
Unprompted review
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Reply from typology.com

We’re truly sorry to hear about your disappointment. We understand how important it is to find the perfect shade, and we appreciate your feedback. Thank you for sharing your thoughts, and we hope we can offer a suitable solution for you!

Rated 1 out of 5 stars

Order 85470

There is no way to get in contact with this brand. They have a no-reply email address set up. No contact information is in their packaging. You get no response from the website contact form and they have no other email address listed. I had to Google their email address and still got no response from them. I would just like to return my unused products. You should avoid Typology, they are not worth the hassle.

March 4, 2025
Unprompted review
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Reply from typology.com

Hello, Frances! We're sorry to hear about your experience. Our team strives to respond to all inquiries as quickly as possible, and we are reachable through multiple contact forms on our website as well as our social media pages. If you’re still experiencing difficulties, please reach out again, and we’ll be happy to assist you with your return.

Rated 5 out of 5 stars

Surprised and very happy!

I just discovered Typology and have been extremely pleased with this brand. I love that it is vegan, with minimal and eco-friendly packaging, and that it scores so well on Yuka. My skin also loves these products, especially in the dry winter. I have been using the 9-ingredient moisturizer, hyaluronic serum, vit c serum, and under-eye serum, and I have seen a noticeable difference in my skin's texture and radiance after a month of using these products. Will definitely be purchasing more!

March 5, 2025
Unprompted review
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Reply from typology.com

Hello, Brianna! Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the products and seeing such positive results. If you ever need any recommendations, feel free to reach out!

Rated 5 out of 5 stars

I love this brand so much

I love this brand so much
I was looking for a brand that deeply cares for the customer's understanding of the product, with products that perform as is stipulated on the product's specifications and with ingredients that aren't harmful, and with fair prices of course! and I finally found Typology. My favorite products are SPFs (easy to remove at night, gentle with the skin, does the job (which for a person with sunlight sensitivity/allergy it means a lot), foundations, after-sun serum, cleansers, green corrector. I'm still quite surprised since I didn't expect to find a brand that would be as good as this one, for me.

March 5, 2025
Unprompted review
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Reply from typology.com

Thank you so much for your kind words! We are thrilled to hear that Typology has been a perfect fit for your needs. Your feedback means a lot to us, and we are so grateful for your support. Have a great day!

Rated 1 out of 5 stars

Don't waste your money

Don't waste your money. If you pick a color that isn't right, you can't exchange and they don't give refunds. Wish I knew that before I purchased. What a waste.

February 26, 2025
Unprompted review
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Reply from typology.com

Hello, Andrea, thank you for sharing your feedback. We are truly sorry to hear about your experience. We understand that choosing the right shade can be tricky, and we do our best to provide accurate shade descriptions to assist you in finding the perfect match. We truly appreciate your input and hope we can offer a better experience in the future.

Rated 5 out of 5 stars

Love the products I ordered

Love the products I ordered: serum, for ashes, tinted oil for lips, mascara. Looks natural which is what I wanted.

February 23, 2025
Unprompted review
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Reply from typology.com

Thank you so much for your kind words! We're thrilled to hear you're enjoying your products and that they give you the natural look you were aiming for. Have a great day!

Rated 5 out of 5 stars

Great brand!

I love the products from Typology, they are great for my very sensitive skin and the only brand that doesn’t give me skin problems. There was one order I didn’t receive, but I got in contact with their customer service and it was resolved very quickly.

February 22, 2025
Unprompted review
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Reply from typology.com

Hello, Emma, thank you for your feedback! We are so happy to hear that our products are working great for you, and that we could get your previous issue sorted quickly. Don't hesitate to reach out if you need anything at all!

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